Paying for 1Gbps internet through att. Getting ~250 down

[darksnake23]

As the title says, I'm paying for 1 Gigabit per second internet. When i first got it i was only getting around 100 megs/s. I quickly realized my ethernet was Cat5. I immediately bought a Cat6 ethernet cable. I run speedtest and i get 234 down and ~500 up. I made sure to turn off wifi and disconnect all other ethernets so My main rig is the only thing taking downstream. I've gone into the config and changed the duplex to port 1 (myrig) to 1G and full. Everyother port is at auto. (shouldn't matter with this being the only thing plugged in. Still only getting what i said above. Any tips to get it to the speed advertised?

 

[androbourne]

Did you test the internet line as I suggested? Plug another device to your ethernet cable going from the modem to your pc. Do you get internet on that other device or no?

 

[darksnake23]

Yes, the ethernet is fine. Running ipconfig /all shows everything is getting to the computer but some proxy is blocking everything.

 

[androbourne]

If you open CMD and do ping google.com

Do you get a ping reply or not?

 

[darksnake23]

Yes, I get a reply.

 

[androbourne]

Did you check IE proxy settings as I suggested earlier?

 

[darksnake23]

No, but I do not use IE. It's Microsoft Edge and I haven't used it in at least a year.

 

[darksnake23]

Trying system restore again.

 

[androbourne]

Thats fine but IE proxy effects ALL browsers. Doesn't matter if you use it or not as your default browser.

Check IE proxy settings.

 

[darksnake23]

Just checked it. Brings up windows 10 proxy settings. It will not let me save "automatically detect settings." there is a manual address set.

 

[darksnake23]

I can listen to music on Spotify..?

 

[androbourne]

Every machine has IE on it by default. Even Windows 10. Click on the start menu then type "internet" it should bring up IE, try to change it in there. It maybe looking at the browser settings and forcing it on Windows 10 proxy settings, hence why it isnt letting you change it.

Long story short, you most likely have a virus that placed that proxy in the first place.

Run a full anti virus scan. If you dont have a decent AV, Try AVG free edition or Advast.

If that doesn't resolve the issue, you may need to run combofix but I normally resort to doing combofix as a last case scenario. Before running combofix you can try to set IE to defaults internet options>advanced>reset to defaults.

https://filehippo.com/download_combofix/

 

[darksnake23]

I have ran a full scan on malwarebytes and it found nothing. It seems internet is getting to some applications but not others like the browsers.

 

[darksnake23]

I try to save the proxy settings and it doesn't save.

 

[androbourne]

Again, virus not a malware. Run a full virus scan and check IE proxy settings.

All browsers look too IE proxy settings by default. This is by design.

If there is a custom proxy in there, your internet is being filtered through a 3rd party which is why you can do things like listen to spotify but not browse the web. Also the same reason you can PING a website but not access it via browser.

The virus may have been caught and removed from all those scans I asked you to run. But you still need to change the proxy settings back to their defaults. Removing the virus wont reset it.

And just incase those scans didn't find the virus, the virus scan should. So you still should run a full AV scan.

The reason it is greyed out or not letting you change the settings is because you still have the virus. So try resetting IE to defaults and run a full AV scan, then as a very last resort, run combofix.

 

[darksnake23]

I do not have a virus program then. I have spybot, rogue killer, malwarebytes, and adw cleaner. I won't be able to download anything new to run with no internet. I cannot change the proxy settings if it won't let me save the changes. I turn off the proxy server and save. Doesn't save. I set it to automatic. Doesn't save.

 

[androbourne]

Download the AVG offline installer from another PC and install it on your PC via thumb drive. It wont require internet to install.

https://support.avg.com/answers?id=906b0000000DRPjAAO

Another thing you can try is to create a secondary PC profile, log into the new profile and see if you have internet. Normally settings like this are profile specific, not PC wide.

Control Panel>User Accounts>Manage another account>Create New Account

Then log out and into the new profile.

 

[darksnake23]

What happens if avg doesn't find anything?

 

[androbourne]

Well you can try another profile etc... if all that fails then you have a pretty bad virus and might as well wipe/reload the OS.

That is, if resetting IE, running AV scan, trying another profile and running combofix doesn't fix the problem

 

[darksnake23]

Ffs. Ok. What if switching profiles work. Do I delete the other profile? Or would I have to move over all the necessary things to the new profile?

 

[androbourne]

If a new profile works you can just copy the data from one profile to another. But before that download and run anti-virus so it catches the virus on the other profile, so you don't just copy the infection over to the new profile.

 

[darksnake23]

I've got avg installing now.

 

[androbourne]

Nice. Make sure to run a full scan. not a quick one.

 

[darksnake23]

How do I reset IE to default?

 

[androbourne]

open IE>internet options>advanced>

Do both "restore advanced settings" and "reset"

 

[darksnake23]

Restarting into safe mode and running all of this again. Then reseting IE