Question pc crashes BSOD

[anuj mojad]

so like idk why my pc crashes 2 or 3 times a day and when i check it says critical process died and i checked the dump file it said ntoskrnl.exe cause the crash it also sometimes like hangs for some seconds and then restart on its own

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

its the definition of a critical file

 

[anuj mojad]

https://drive.google.com/file/d/1j2gH7lyBuJgk7ltQmnDzwF179OXQIcwi/view?usp=sharing

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

its the definition of a critical file

https://drive.google.com/file/d/1j2gH7lyBuJgk7ltQmnDzwF179OXQIcwi/view?usp=sharing it was already created

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/74t8c5q1/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	100620-138968-01.dmp (Oct 6 2020 - 06:53:54)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 0 Hour(s), 32 Min(s), and 32 Sec(s)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

So what are specs of the PC? based on the number of drivers running I would guess its old?

Jul 23 2015	rt640x64.sys	Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
Mar 19 2019	nvhda64v.sys	Nvidia HDMI Audio Device http://www.nvidia.com/
Oct 02 2019	nvlddmkm.sys	Nvidia Graphics Card driver http://www.nvidia.com/
Apr 10 2020	droidcam.sys	Droidcam Virtual Device driver
Apr 18 2020	droidcamvideo.sys	Droidcam Virtual Device WDM Video Capture driver

You can probably get newer NIC drivers from https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

Critical process died - this error occurs if one of a number of critical Windows files crashes. the files can be ones related to boot, your user or just generally files that if they crash, so does windows.

csrss.exe - this is the client for your user.

Most of the time BSOD are caused by old drivers. Some of them are just caused by windows.

see if this helps
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:

Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

critical process died is too general, I have seen it caused by all sorts of things.

 

[anuj mojad]

So what are specs of the PC? based on the number of drivers running I would guess its old?

Jul 23 2015	rt640x64.sys	Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
Mar 19 2019	nvhda64v.sys	Nvidia HDMI Audio Device http://www.nvidia.com/
Oct 02 2019	nvlddmkm.sys	Nvidia Graphics Card driver http://www.nvidia.com/
Apr 10 2020	droidcam.sys	Droidcam Virtual Device driver
Apr 18 2020	droidcamvideo.sys	Droidcam Virtual Device WDM Video Capture driver

You can probably get newer NIC drivers from https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

Critical process died - this error occurs if one of a number of critical Windows files crashes. the files can be ones related to boot, your user or just generally files that if they crash, so does windows.

csrss.exe - this is the client for your user.

Most of the time BSOD are caused by old drivers. Some of them are just caused by windows.

see if this helps
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:

Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

critical process died is too general, I have seen it caused by all sorts of things.

i did run the power shell code and this was the output

PS C:\Windows\system32> Repair-WindowsImage -Online -RestoreHealth


Path :
Online : True
ImageHealthState : Healthy
RestartNeeded : False

 

[Colif]

well, it appears windows is healthy which is nice.

if you get any more bsod, please share them.

critical process died can be hard drive errors so knowing what your PC is would help.