Question PC crashes (shuts off completely) when CPU comes under load

[Sjaak de Bree]

(System specs below)

As the title states, my PC shuts down completely any time I put the CPU under load. I have had this pc now for a few months (Dec '22), never coming across this issue. However, as of last week (in the week of 13 March 2023), whenever I run a game or launch CineBench, I hear a click from the psu and the pc turns off. Naturally, I find a kernel power 41 code in the error center. There were little changes in this week: I have not carried the pc around, nor did I install new software. As far as I can tell, there was only a windows 11 update KB5023706 and an intel update 31.0.101.3959.

Do you have suggestions for the root of my issue? Things I tried, but which haven't resulted in anything:

• Update BIOS (currently on version F4)
• Update all drivers
• Reseat CPU and cooler. Reapplied thermal paste. (after this step, i could game for +- 30 min then it shut down again)
• I've checked the all power cords to and from the psu for faulty connections (none found)
• Cinebench run: temperatures spike to 80-90 C in a few seconds, after which the problem occurs.
• I have put my GPU under heavy loads in benchmarking software for 15 mins, which does not result in a shutdown.

System specs:
OS: windows 11
CPU: I7 13700k
Motherboard: Gigabyte Z790 Gaming X AX
Ram: Corsair Corsair Vengeance DDR5 - 2 x 16 GB - 5200 MHz
SSD/HDD: Samsung SSD 980 Pro 1TB
GPU: RTX 4080
PSU: be quiet! PURE POWER 11 1000W

 

[SkyNetRising]

• Cinebench run: temperatures spike to 80-90 C in a few seconds, after which the problem occurs.

That would indicate thermal shutdown.

What cpu cooler are you using.
It might be inadequate, improperly installed or failed (AIO failed pump, clogged cpu block).

 

[Sjaak de Bree]

I'm using the Arctic Liquid freezer II 360. Unsure whether pump works, but the CPU block isnt vibrating as I would expect. Fans are turning though.

What do you make of when I reseated CPU+cooler? I could game for another 30 to 45 mins no problem. Temps were steady at around 60 C. ?

 

[drivinfast247]

I'm using the Arctic Liquid freezer 360. Unsure whether pump works, but the CPU block isnt vibrating as I would expect. Fans are turning though.

What do you make of when I reseated CPU+cooler? I could game for another 30 to 45 mins no problem. Temps were steady at around 60 C. ?

Trapped air or failing pump.

 

[SkyNetRising]

What do you make of when I reseated CPU+cooler? I could game for another 30 to 45 mins no problem. Temps were steady at around 60 C. ?

Then I guess, it was improperly installed, if reseating fixed the issue.

 

[Sjaak de Bree]

Reseating fixed it only for a few minutes sadly.

 

[scout_03]

use hwinfo for readings of temp with pump and voltages then press one of the pipe on pump cooler and see what it does also rechcek if you plug pump and fans as they should on the board .