PC crashes when playing games and has error microsoft windows kernel power ID41

Nov 12, 2018
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When playing destiny 2 after around 30 minutes to 2 hours my computer crashes. I have tried re-installing windows but this doesn't change anything. The pc specs are gtx 960 4gb, i5 6500, 8gb ram.

The crash log shows this.
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2018-11-12T23:05:48.730519900Z

EventRecordID 807

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-VIHUSDP

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
 

Colif

Titan
Moderator
Event 41 happened after the crash, its a response, not a cause. Win 10 runs a report at startup and when it finds it wasn't closed down normally, it reports error 41

It wasn't a windows error that caused the restart, as its showing no bugchecks. If it had been windows you likely get a BSOD.

Heat and dust in fans/heatsinks can cause restarts
No overclocks?
 
Nov 12, 2018
8
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Nope no overclocks. I have downloaded this hardware monitor to look at temps and voltages if that helps.
CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.3.7.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model H170M PRO-VDH (MS-7982) (0x00000565 - 0x0DF0CB90)



Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Nuvoton NCT6793
Voltage 0 0.85 Volts [0x6A] (CPU VCORE)
Voltage 1 1.02 Volts [0x7F] (VIN1)
Voltage 2 3.42 Volts [0xD6] (AVCC)
Voltage 3 3.38 Volts [0xD3] (3VCC)
Voltage 4 1.01 Volts [0x7E] (VIN4)
Voltage 5 0.14 Volts [0x12] (VIN5)
Voltage 6 0.97 Volts [0x79] (VIN6)
Voltage 7 1.10 Volts [0x8A] (VIN7)
Voltage 8 0.85 Volts [0x6A] (VIN8)
Voltage 9 0.59 Volts [0x4A] (VIN9)
Voltage 10 1.01 Volts [0x7E] (VIN10)
Voltage 11 1.02 Volts [0x7F] (VIN11)
Voltage 12 0.97 Volts [0x79] (VIN12)
Voltage 13 1.00 Volts [0x7D] (VIN13)
Voltage 14 0.00 Volts [0x0] (VIN14)
Voltage 15 1.69 Volts [0xD3] (VIN15)
Temperature 0 24 degC (75 degF) [0x18] (SYSTIN)
Temperature 3 21 degC (69 degF) [0x15] (TMPIN3)
Temperature 5 127 degC (260 degF) [0x7F] (TMPIN5)
Temperature 6 24 degC (75 degF) [0x18] (TMPIN6)
Temperature 8 0 degC (32 degF) [0x80] (TMPIN8)
Fan 0 1404 RPM [0x57C] (SYSFANIN)

Hardware monitor Display API

Hardware monitor NVIDIA NVAPI
Voltage 0 0.88 Volts [0x36B] (GPU)
Power 0 8.17 pc (GPU)
Temperature 0 26 degC (78 degF) [0x1A] (GPU)
Fan 0 0 RPM [0x0] (GPU #0)
Fan PWM 0 21 pc [0x15] (FANPWMIN0)
Clock Speed 0 135.00 MHz [0x87] (Graphics)
Clock Speed 1 405.00 MHz [0x87] (Memory)


Processors
-------------------------------------------------------------------------

Number of sockets 1
Number of threads 4

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Core 1 (ID 2)
-- Thread 1 2
-- Core 2 (ID 4)
-- Thread 2 4
-- Core 3 (ID 6)
-- Thread 3 6

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 3.117 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name Intel Core i5 6500
Codename Skylake
Specification Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.3
Extended CPUID 6.5E
Core Stepping R0
Technology 14 nm
TDP Limit 65.0 Watts
Tjmax 100.0 °C
Core Speed 3593.0 MHz
Multiplier x Bus Speed 36.0 x 99.8 MHz
Base frequency (cores) 99.8 MHz
Base frequency (ext.) 99.8 MHz
Stock frequency 3200 MHz
Max frequency 3600 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
Microcode Revision 0xC2
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 4-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
Max CPUID level 00000016h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 6 MB, 16 thread(s)
FID/VID Control yes


IBRS supported, disabled
IBPB supported
STIBP supported, disabled
RDCL_NO no
IBRS_ALL not supported
Turbo Mode supported, enabled
Max non-turbo ratio 32x
Max turbo ratio 36x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins none
Ratio 1 core 36x
Ratio 2 cores 35x
Ratio 3 cores 34x
Ratio 4 cores 33x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 65.0 W @ 32x

Temperature 0 21 degC (69 degF) (Package)
Temperature 1 18 degC (64 degF) (Core #0)
Temperature 2 19 degC (66 degF) (Core #1)
Temperature 3 18 degC (64 degF) (Core #2)
Temperature 4 19 degC (66 degF) (Core #3)
Voltage 0 +0.00 Volts (IA Offset)
Voltage 1 +0.00 Volts (GT Offset)
Voltage 2 +0.00 Volts (LLC/Ring Offset)
Voltage 3 +0.00 Volts (System Agent Offset)
Voltage 4 1.16 Volts (VID #0)
Voltage 5 1.14 Volts (VID #1)
Voltage 6 1.16 Volts (VID #2)
Voltage 7 1.14 Volts (VID #3)
Power 00 13.36 W (Package)
Power 01 2.29 W (IA Cores)
Power 02 n.a. (GT)
Power 03 11.07 W (Uncore)
Power 04 0.46 W (DRAM)
Clock Speed 0 3592.98 MHz (Core #0)
Clock Speed 1 3592.98 MHz (Core #1)
Clock Speed 2 3592.98 MHz (Core #2)
Clock Speed 3 3592.98 MHz (Core #3)
Core 0 max ratio 36.0 (effective 36.0)
Core 1 max ratio 36.0 (effective 36.0)
Core 2 max ratio 36.0 (effective 36.0)
Core 3 max ratio 36.0 (effective 36.0)





Storage
-------------------------------------------------------------------------

Drive 0
Name KINGSTON SHFS37A240G
Revision 605ABBF2
Serial 50026B725B022F4E
Capacity 223.6 GB
Type Fixed, SSD
Bus Type SATA (11)
Features SMART, TRIM
Volume c:\, 222.9 GBytes (81.6 percent available)

Drive 1
Name WDC WD10EZEX-00WN4A0
Revision 01.01A01
Serial WD-WMC6Y0K489MD
Capacity 931.5 GB
Type Fixed
Bus Type SATA (11)
Rotation speed 7200 RPM
Features SMART
Volume d:\, 931.4 GBytes (60.9 percent available)


Display Adapters
-------------------------------------------------------------------------

Display adapter 0
ID 0x1080206
Name NVIDIA GeForce GTX 960
Board Manufacturer NVIDIA Corporation
Revision A1
Codename GM206
Core family 0x126 (GM206)
Technology 28 nm
Memory size 4 GB
Memory type GDDR5
Memory vendor Samsung
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x10DE)
Model ID 0x1401 (0x1401)
Revision ID 0xA1
Performance Level 0
Core clock 1126.4 MHz
Memory clock 3505.5 MHz


Monitor 0
Model C24F390 (Samsung)
ID SAM0D2C
Serial HTQH502086
Manufacturing Date Week 18, Year 2016
Size 23.4 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-81 kHz
Vertical Freq. Range 50-72 Hz
Max Pixel Clock 170 MHz
Gamma Factor 2.2

 

Colif

Titan
Moderator
Were those temps in game as 21c in game on CPU is pretty good. I expect it was idle? See what you get in game.
Try running hwinfo and run as sensors only. in bottom of the panel it shows 4 icons, the one next to clock starts logging. click on it and create a text file just before you start playing games. The log will show us what parts in PC are doing just before it crashes

search coirtana for reliability history
choose the control panel choice
you get something that looks like

Do you have any red dots? you might have some just for the restarts, they show in MIscellaneous Failures, but if you have any others around same time, click on them and in bottom panel, next to error, in far column, choose view technical details and copy/paste them in here. It might give us a clue as to why PC restarting.
 
Nov 12, 2018
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yes that's the temperature when idle. I have tried while running a game and it reached 36c before it crashed. I also noticed that the gpu reached 56c another time but it didnt crash. i forgot to check the cpu temp that time.

here are the results from hwinfo. I deleted some of the earlier data because of the character limit.



I tried searching for reliability history in cortana and it gave me only the miscellaneous failures. They all basically said;
The previous system shutdown at 17:02:28 on ‎14/‎11/‎2018 was unexpected.
 

Colif

Titan
Moderator
I removed results as they not very helpful in that form.

did you ask it to create a log file? Upload that to a file sharing web site and show a link here. I can download it and run it on Excel, it is slightly easier to understand there :)

what are specs of PC?
What motherboard?
CPU - Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
GPU - NVIDIA GeForce GTX 960
SSD - 250gb Kingston drive
hdd - 1tb Western Digital
What PSU?
What ram?
 
Nov 12, 2018
8
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Ah sorry my desktop doesn't have excel so it displayed the log as a csv file. Here is the link to upload.

http://

The motherboard is a msi h170m pro vdh.
The psu is a coolermaster 500W. model n0 RS-500-ACAB-B1.
The RAM is hyper x fury 2 x 4gb ddr4 2133 MHz
 

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