Question PC crashing, can't play games or do work on it ?

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Schadenfreude9756

Apr 17, 2023
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I need help. Starting this weekend, my PC has been crashing. Originally I had three driver crashes (two dmp files linked below). I updated drivers, etc. and tried to force it to happen again by doing the same thing I was doing when it crashed those times, but it won't give me the BSOD screen or crash file anymore. My screen goes black, and won't reboot or anything. Now, my event viewer shows the below error:



Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6
Exception code: 0xe0464645
Fault offset: 0x0000000000117cd2
Faulting process id: 0x3740
Faulting application start time: 0x01d9715e62d7c3ca
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9066d9db-e952-4c49-b2df-fd40767ba095
Faulting package full name:
Faulting package-relative application ID:

It also has a DxgKrnl error:
Log Name: Microsoft-Windows-DxgKrnl-Admin
Source: Microsoft-Windows-DxgKrnl
Date: 4/17/2023 12:57:09 PM
Event ID: 465
Task Category: (280)
Level: Error
Keywords: (1)
User: SYSTEM
Computer: Home-Base
Description:
Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DxgKrnl" Guid="{802ec45a-1e99-4b83-9920-87c98277ba9d}" />
<EventID>465</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>280</Task>
<Opcode>0</Opcode>
<Keywords>0x800000000000001</Keywords>
<TimeCreated SystemTime="2023-04-17T18:57:09.0930552Z" />
<EventRecordID>2</EventRecordID>
<Correlation />
<Execution ProcessID="1336" ThreadID="1340" />
<Channel>Microsoft-Windows-DxgKrnl-Admin</Channel>
<Computer>Home-Base</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Status">0</Data>
<Data Name="bGPUpv">false</Data>
<Data Name="Stage">1</Data>
<Data Name="SessionType">1</Data>
<Data Name="SessionId">1</Data>
</EventData>
</Event>

It also shows a TPM error.
Log Name: System
Source: TPM
Date: 4/17/2023 1:04:21 PM
Event ID: 15
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Home-Base
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-17T19:04:21.9741402Z" />
<EventRecordID>1140</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="668" />
<Channel>System</Channel>
<Computer>Home-Base</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="locationCode">0x1c0004f3</Data>
<Data Name="Data">3221225524</Data>
</EventData>
</Event>



I have tried running SFC, DISM, and Mem Diagnostic Tool. I have run hardware troubleshooter, I have checked voltages in bios, I have performed a repair of windows, as well as a clean install. I have removed old Nvidia drivers and reinstalled them. I have checked for windows updates and am up to date. My BIOS is up to date. I have used older and newer GPU drivers. I have disabled FastStart for windows. I have adjusted the Nividia control panel settings. Nothing helps, and everything is up to date and reading healthy and good. I am at my wits end. I am a graduate student conducting research and I can't use a computer that keeps crashing. Please help.


PC Info:
PC Information
CPU -Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s) Voltage 1.3
Motherboard -Z490 AORUS ELITE AC F23b, 3/14/2023, Comet Lake Chipset
Ram: -G,SKILL F4-2666C15-8GVB DDR4 -G,SKILL F4-2400C17-4GVR DDR4 -G,SKILL F4-2666C15-8GVB DDR4

OS -Microsoft Windows 10 Home Version 10.0.19045 Build 19045
GPU -Nvidia Geforce RTX 3060, Version: 531.61
Power supply - RM850x Gold Modular bought new December 2021 According to bios, all voltages are the default values. I have never overclocked nor altered voltages.

Monitors -S230HL - VGA - Connected to Onboard Graphics (with an HDMI-VGA adapter) -Samsung c32R50x - Connected to GPU via HDMI - Aorus FI25F Connected to GPU via HDMI

-Issue occurs when playing Baldurs Gate 3, Civilization 6, When on the internet at random intervals in both chrome and edge, when idling randomly.

Onedrive folder link to dmp files from two previous crashes (when it actually created a dump file)->https://1drv.ms/f/s!ArEs2oSjxgC4p08NFxM91V2pPR1a?e=hfuUet
 
Last edited:
Ok, say that the Windows OS is supposedly in fully working order and no bad software is affecting your computer, we need to start somewhere, normally to perform those test that doesn't require physically changes (e.g. remove or swap components).

Therefore - I'd like you to test if RAM is working consistently. You should use a tool called Memtest. This tool can be found at the boot menu in most Linux ISO images, such as Linux Mint.
Do this:
  • Download Linux Mint iso file (or whatever bootable media containing Memtest)
  • Flash the iso file to a usb stick (all contents get wiped in the process)
  • Boot the computer with the usb stick, select memory test (actual name of menu may change, but usually is "memory test", "memtest" or similar).
  • Let it run for an extended period of time, preferably overnight.
 
Schadenfreude9756 said:
I need help. Starting this weekend, my PC has been crashing. Originally I had three driver crashes (two dmp files linked below). I updated drivers, etc. and tried to force it to happen again by doing the same thing I was doing when it crashed those times, but it won't give me the BSOD screen or crash file anymore. My screen goes black, and won't reboot or anything. Now, my event viewer shows the below error:



Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6
Exception code: 0xe0464645
Fault offset: 0x0000000000117cd2
Faulting process id: 0x3740
Faulting application start time: 0x01d9715e62d7c3ca
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9066d9db-e952-4c49-b2df-fd40767ba095
Faulting package full name:
Faulting package-relative application ID:

It also has a DxgKrnl error:
Log Name: Microsoft-Windows-DxgKrnl-Admin
Source: Microsoft-Windows-DxgKrnl
Date: 4/17/2023 12:57:09 PM
Event ID: 465
Task Category: (280)
Level: Error
Keywords: (1)
User: SYSTEM
Computer: Home-Base
Description:
Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DxgKrnl" Guid="{802ec45a-1e99-4b83-9920-87c98277ba9d}" />
<EventID>465</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>280</Task>
<Opcode>0</Opcode>
<Keywords>0x800000000000001</Keywords>
<TimeCreated SystemTime="2023-04-17T18:57:09.0930552Z" />
<EventRecordID>2</EventRecordID>
<Correlation />
<Execution ProcessID="1336" ThreadID="1340" />
<Channel>Microsoft-Windows-DxgKrnl-Admin</Channel>
<Computer>Home-Base</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Status">0</Data>
<Data Name="bGPUpv">false</Data>
<Data Name="Stage">1</Data>
<Data Name="SessionType">1</Data>
<Data Name="SessionId">1</Data>
</EventData>
</Event>

It also shows a TPM error.
Log Name: System
Source: TPM
Date: 4/17/2023 1:04:21 PM
Event ID: 15
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Home-Base
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-04-17T19:04:21.9741402Z" />
<EventRecordID>1140</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="668" />
<Channel>System</Channel>
<Computer>Home-Base</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="locationCode">0x1c0004f3</Data>
<Data Name="Data">3221225524</Data>
</EventData>
</Event>



I have tried running SFC, DISM, and Mem Diagnostic Tool. I have run hardware troubleshooter, I have checked voltages in bios, I have performed a repair of windows, as well as a clean install. I have removed old Nvidia drivers and reinstalled them. I have checked for windows updates and am up to date. My BIOS is up to date. I have used older and newer GPU drivers. I have disabled FastStart for windows. I have adjusted the Nividia control panel settings. Nothing helps, and everything is up to date and reading healthy and good. I am at my wits end. I am a graduate student conducting research and I can't use a computer that keeps crashing. Please help.


PC Info:
PC Information
CPU -Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s) Voltage 1.3
Motherboard -Z490 AORUS ELITE AC F23b, 3/14/2023, Comet Lake Chipset
Ram: -G,SKILL F4-2666C15-8GVB DDR4 -G,SKILL F4-2400C17-4GVR DDR4 -G,SKILL F4-2666C15-8GVB DDR4

OS -Microsoft Windows 10 Home Version 10.0.19045 Build 19045
GPU -Nvidia Geforce RTX 3060, Version: 531.61
Power supply - RM850x Gold Modular bought new December 2021 According to bios, all voltages are the default values. I have never overclocked nor altered voltages.

Monitors -S230HL - VGA - Connected to Onboard Graphics (with an HDMI-VGA adapter) -Samsung c32R50x - Connected to GPU via HDMI - Aorus FI25F Connected to GPU via HDMI

-Issue occurs when playing Baldurs Gate 3, Civilization 6, When on the internet at random intervals in both chrome and edge, when idling randomly.

Onedrive folder link to dmp files from two previous crashes (when it actually created a dump file)->https://1drv.ms/f/s!ArEs2oSjxgC4p08NFxM91V2pPR1a?e=hfuUet
Click to expand...
DWM.exe is shown to be the faulting app. Google dwm.exe and try some of the fixes mentioned there.
 
DaleH said:
DWM.exe is shown to be the faulting app. Google dwm.exe and try some of the fixes mentioned there.
Click to expand...
That was literally the first thing I did. I ran SFC, DISM, CHKDSK, MemTest in BIOS. All temps are well within normal range, with my GPU and CPU both hovering around 40C when in usage. I did the windows repair process, and when that didn't work I did a fresh install of Windows. No dice.
 
Schadenfreude9756 said:
That was literally the first thing I did. I ran SFC, DISM, CHKDSK, MemTest in BIOS. All temps are well within normal range, with my GPU and CPU both hovering around 40C when in usage. I did the windows repair process, and when that didn't work I did a fresh install of Windows. No dice.
Click to expand...
40c for the CPU and GPU when in use? Are you using any liquid cooling? Do you live in a very cold climate?
 
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