Hey all, first time posting in a forum like this, apologies if any of this is out of order, i usually am able to solve my issue by googling it, but I've been stuck for over a week now. I feel like there may be enough info to kinda pinpoint whats wrong, but I'm not tech savvy enough to figure it out
recently I have been having some issues with my PC restarting/crashing/freezing with no BSOD;
- When its under heavy-ish load like streaming a game it will randomly just reset, no BSOD, just black screen then start again like nothing happened. Its more likely to happen during a game that uses a fair amount of resources, but I've had it happen while trying to play a browser game. here is a log from my last stream attempt from OBS
- Sometimes instead of resetting it will freeze and i have to manually reset it. in both cases i see some kernel power errors in the event viewer, but nothing else out of the ordinary
- Left the PC on overnight idling once and it reset, i don't think it was a windows update
Other issues I've been noticing, uncertain if its 100% related to the crashing:
- I've noticed when playing Overwatch that the game will randomly freeze for a couple seconds, this happens around maybe once an hour. i will still hear the audio fine, then it will almost fast-forward to catch up. I noticed during this time that the GPU usage seemed to significantly drop, though i don't know if that is a cause or an affect. but i did notice last time it happened i got windows error reporting 1001 in the event viewer, which pointed to overwatch for a radar_pre_leak_64
- Sometimes website will not load, but its not an internet issue, it just... stops trying to load the page if that makes sense?
- Moving my mouse quickly over a chat like on twitch causes the animated emotes to get real hitchy
the noteworthy events in event viewer i was getting are:
- Kernel power 41 (63)
- WHEA logger 18 APIC 1, 7, 13, 11, 15
- kernel power 172 (203)
Specs:
CPU: AMD RYZEN 7 3800XT
MOBO: MSI MPG B550 Gaming Carbon Wifi (MS-7C90)
GPU: GIGABYTE AORUS GeForce RTX 3070 Master 8G
RAM: 2x16 Corsair Vengeance cmk32gx4m2b3200c16
Storage: Samsung SSD 850 evo 500GB
Samsung SSD 870 evo 4TB
PSU: Seasonic PRIME TX-1000
Monitors: 2x ASROCK PG32QF2B Phantom 32"
Windows 10 home
(Most of these parts are 3 years old or newer, except the samsung 850 iirc)
other than these issues it appears to run perfectly fine. Maybe a bit overkill on the PSU, but with the streaming equipment i have as well as my drawing tablet, i wanted to make sure I have enough power for everything.
- Been closely looking at temps and nothing seems to be overheating, or running at an insane %. CPU mhz got up there from what i saw on OCCT, but apparently that's pretty common for my CPU. tried running stress tests on OCCT, everything was fine, furmark was fine too.
- This was a fresh install of windows as i had about a month ago had bsod loop which the only solution was to do a fresh install of windows.
- Reinstalled graphics driver using DDU
- All drivers are up to date
- re-seated parts and made sure the connections were good, didn't see any signs of fraying cords or burn marks
- reset CMOS, which changed some bios setting like the mhz on the ram, system seems to run the same but now I'm seeing a Ntfs warning and error in event viewer (55 + 98) which says that my C drive has some corruption and requires a chkdsk scan, after doing so and restarting the pc i get the error and warning again
- have not updated bios yet, that is the next thing i plan on doing once i get my hands on a flash drive, though hoping i can avoid having to deal with more bios stuff.
- not overclocking anything as far as im aware
From what i've scoured online it seems like it may be a hardware issue, but unclear what part the issue may be, feel like i'm about at the point where i got to swap parts out. I was hoping you might be able to help me narrow this down and save me from this despair. thanks!
recently I have been having some issues with my PC restarting/crashing/freezing with no BSOD;
- When its under heavy-ish load like streaming a game it will randomly just reset, no BSOD, just black screen then start again like nothing happened. Its more likely to happen during a game that uses a fair amount of resources, but I've had it happen while trying to play a browser game. here is a log from my last stream attempt from OBS
- Sometimes instead of resetting it will freeze and i have to manually reset it. in both cases i see some kernel power errors in the event viewer, but nothing else out of the ordinary
- Left the PC on overnight idling once and it reset, i don't think it was a windows update
Other issues I've been noticing, uncertain if its 100% related to the crashing:
- I've noticed when playing Overwatch that the game will randomly freeze for a couple seconds, this happens around maybe once an hour. i will still hear the audio fine, then it will almost fast-forward to catch up. I noticed during this time that the GPU usage seemed to significantly drop, though i don't know if that is a cause or an affect. but i did notice last time it happened i got windows error reporting 1001 in the event viewer, which pointed to overwatch for a radar_pre_leak_64
- Sometimes website will not load, but its not an internet issue, it just... stops trying to load the page if that makes sense?
- Moving my mouse quickly over a chat like on twitch causes the animated emotes to get real hitchy
the noteworthy events in event viewer i was getting are:
- Kernel power 41 (63)
- WHEA logger 18 APIC 1, 7, 13, 11, 15
- kernel power 172 (203)
Specs:
CPU: AMD RYZEN 7 3800XT
MOBO: MSI MPG B550 Gaming Carbon Wifi (MS-7C90)
GPU: GIGABYTE AORUS GeForce RTX 3070 Master 8G
RAM: 2x16 Corsair Vengeance cmk32gx4m2b3200c16
Storage: Samsung SSD 850 evo 500GB
Samsung SSD 870 evo 4TB
PSU: Seasonic PRIME TX-1000
Monitors: 2x ASROCK PG32QF2B Phantom 32"
Windows 10 home
(Most of these parts are 3 years old or newer, except the samsung 850 iirc)
other than these issues it appears to run perfectly fine. Maybe a bit overkill on the PSU, but with the streaming equipment i have as well as my drawing tablet, i wanted to make sure I have enough power for everything.
- Been closely looking at temps and nothing seems to be overheating, or running at an insane %. CPU mhz got up there from what i saw on OCCT, but apparently that's pretty common for my CPU. tried running stress tests on OCCT, everything was fine, furmark was fine too.
- This was a fresh install of windows as i had about a month ago had bsod loop which the only solution was to do a fresh install of windows.
- Reinstalled graphics driver using DDU
- All drivers are up to date
- re-seated parts and made sure the connections were good, didn't see any signs of fraying cords or burn marks
- reset CMOS, which changed some bios setting like the mhz on the ram, system seems to run the same but now I'm seeing a Ntfs warning and error in event viewer (55 + 98) which says that my C drive has some corruption and requires a chkdsk scan, after doing so and restarting the pc i get the error and warning again
- have not updated bios yet, that is the next thing i plan on doing once i get my hands on a flash drive, though hoping i can avoid having to deal with more bios stuff.
- not overclocking anything as far as im aware
From what i've scoured online it seems like it may be a hardware issue, but unclear what part the issue may be, feel like i'm about at the point where i got to swap parts out. I was hoping you might be able to help me narrow this down and save me from this despair. thanks!
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