Question PC display goes blank without any errors

[Azfar Siddiqui]

Hi All,

I have been facing an issue for past few days which is increasing in its frequency. My display randomly goes blank while watching anything GPU related such videos or playing games. I have to reboot my pc to get it back working.



I have tried reinstalling my GPU drivers using DDU first in safe mode which was no help. Event logs show absolutely nothing although sometimes it catches the following error (but not always) which is surprising to me because when display goes blank my pc is still working as i can hear the audio play and i can hear the screen lock unlock(using my KB).



The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3

CMDre 0000004c 00003ffc ffffffff 00000007 ffffffff

The message resource is present but the message was not found in the message table



I suspect its signs of my almost new GPU dying but i would like to hear what you think.

Sometimes when the issue happens i can hear GPU fans just straight kick in to 100% and stay there like spiraled out of control or something. I have checked the gpu temps and they are low 50 C while watching vdos so i can confirm temps aren't the problem.

PC SPECS:

Core i9 9900k

AORUS master z390 MB

32 GB RAM DDR4

Aorus master 3080 REV1 10GB(bought in 2020)

Corsair PSU 850watts

Windows 10

GPU drivers 536.99(up to date)



No updates available on BIOS of either MB or GPU.

P.s I have tried stress testing GPU using heaven benchmark and 3dmark it GPU doesnt crash. But also it doesnt always crash playing games either. seems to me most of the time crashes happens while watching videos

Thanks in advance

 

[Darkbreeze]

Do you have the latest codec pack installed? If not, I'd first try installing the standard version of K-lite Codec pack. I'd also try disabling hardware acceleration in your browser settings to see if that helps. Since it passes stress it's much less likely to be either the graphics card or PSU than if you had problems running stress.

Why do you say "almost new" graphics card if you bought it at least three years ago? That is not "almost new". That is, "out of warranty" for most graphics cards, as the warranty for most of them IS three years.

 

[Azfar Siddiqui]

Do you have the latest codec pack installed? If not, I'd first try installing the standard version of K-lite Codec pack. I'd also try disabling hardware acceleration in your browser settings to see if that helps. Since it passes stress it's much less likely to be either the graphics card or PSU than if you had problems running stress.

Why do you say "almost new" graphics card if you bought it at least three years ago? That is not "almost new". That is, "out of warranty" for most graphics cards, as the warranty for most of them IS three years.

Thanks i will give codec pack try, but i dont think its that as the issue did happen ONCE while playing games which has nothing with codec pack if i know correctly.

 

[Darkbreeze]

Right. Probably it does not, but it is never a bad thing to cover all the basics first, no matter if it's computers, cars, yourself, whatever, first. You know, might save a lot of extra work that you didn't need to do so it's never bad to be sure before you invest real time.

The rest is still valid and you didn't really seem to answer or address those questions at all. It would be helpful if you did.

 

[Azfar Siddiqui]

Right. Probably it does not, but it is never a bad thing to cover all the basics first, no matter if it's computers, cars, yourself, whatever, first. You know, might save a lot of extra work that you didn't need to do so it's never bad to be sure before you invest real time.

The rest is still valid and you didn't really seem to answer or address those questions at all. It would be helpful if you did.

aah sorry, i guess pretty new term is subjective. For me who keeps their PC components for 6-7 years, less than 3 years is pretty new but i get what u mean