[SOLVED] PC doesn't detect the ethernet cable after pc reset

[jaytwonine02]

I bought a new ssd and installed windows 10 pro to it. I installed all the newest drivers for my graphics card and motherboard, but the pc doesn't detect the ethernet cable. My pc was connected to the wifi via ethernet cable before I reset the computer. Now my pc wont detect that the ethernet cable is plugged in. This cable works because I tested it by plugging it into my laptop and also it worked today before I reset my pc. What could be the problem?




System specs:
Cpu: i7-6700
Gpu: gtx 970
MoBo: MSI Z170a sli plus
Ram: 8gb ddr4 patriot
Ssd: Seagate 500gb

 

[rocktalkrock]

Have you checked your "Network adapters" in Device Manager?
Try going to "PC settings > Network & Internet > Change adapter options". Is Ethernet listed? Is it enabled?

 

[jaytwonine02]

Have you checked your "Network adapters" in Device Manager?
Try going to "PC settings > Network & Internet > Change adapter options". Is Ethernet listed? Is it enabled?

How do I check if it is enabled? the only thing that shows up is the wifi usb adapter. The ethernet cable is plugged in, but does not show up.

 

[rocktalkrock]

How do I check if it is enabled? the only thing that shows up is the wifi usb adapter. The ethernet cable is plugged in, but does not show up.

Try going to "Control Panel > Network and Sharing Center > Set up a new connection or network" and follow the instructions.

 

[onespeedbiker]

Is there an unknown device in the Device Manager?

 

[jaytwonine02]

Is there an unknown device in the Device Manager?

Yes there is

 

[jaytwonine02]

Try going to "Control Panel > Network and Sharing Center > Set up a new connection or network" and follow the instructions.

That didn't work since I already have a wifi usb adapter. It just took me to google.

 

[onespeedbiker]

The Unknown device is likely your Ethernet. Double click on the Unknown device and choose driver-> update drive-> search automatically for updated driver..

 

[jaytwonine02]

The Unknown device is likely your Ethernet. Double click on the Unknown device and choose driver-> update drive-> search automatically for updated driver..

I did that and it says that it found the driver software for my device, but there was an error while trying to install it.

Also says " This operation returned because the timeout period expired."

and the driver was for the ethernet connection.

 

[rocktalkrock]

I did that and it says that it found the driver software for my device, but there was an error while trying to install it.

Also says " This operation returned because the timeout period expired."

and the driver was for the ethernet connection.

Keep trying.

 

[jaytwonine02]

What would happen if I uninstalled the drivers for the unknown device? aka the ethernet cable

 

[onespeedbiker]

Okay, uninstall the unknown device and reboot your computer. When it boots up it should find the Ethernet and try to load the driver.

 

[jaytwonine02]

Okay, uninstall the unknown device and reboot your computer. When it boots up it should find the Ethernet and try to load the driver.

ok ill try that next thanks

 

[rocktalkrock]

You could also try downloading and reinstalling the LAN Drivers for your motherboard.

 

[jaytwonine02]

thank you to everyone who was helping me out. Uninstalling the current drivers followed by a reboot worked and I am now connected to the internet via ethernet cable. I really appreaciate all of you and this site!! thanks again

 

[onespeedbiker]

thank you to everyone who was helping me out. Uninstalling the current drivers followed by a reboot worked and I am now connected to the internet via ethernet cable. I really appreaciate all of you and this site!! thanks again

Great! Glad you figured it out.