PC doesn't post after BIOS update

[Hampen]

Hi!
I built my first pc this weekend, and it worked fine until today. I used MSI Live Update 6 to update my bios. I have read after I got my problem that you shouldn't update BIOS unless you really need to, but I didn't know that when I did it. When I installed the update something weird happened. My computer almost powered down (it showed the shut down screen but it never completely turned off) and then it stayed in "idle" for 15 minutes before I decided to hard reset it. And my idle i mean that it was on but the fan was barely spinning and I had no image on my monitor, it was black. And now when turn it on it doesn't POST and the CPU Debug Light is lit. This is what I have tried so far:

1. I have taken out the mobo battery for ten minutes or so
2. Cleared CMOS (at least I think so, but I don't have a jumper cap so I used a screwdriver (I know it isn't good to use that but I'm desperate and I don't even know where to buy a jumper cap)
3. Removed the CPU, RAM, GPU and reinstalled them.

Here are my specs:
NVIDIA GeForce GTX 760
Intel Core i5-6600 @ 3.30 GHz
Kingston HyperX Fury DDR4-2666 16GB (2x8GB, but I'm only using one stick of RAM at the moment while I troubleshoot.)
MSI Z170A GAMING PRO
Antec VP550P 550W

 

[AiZZe]

Did you try to removing the battery for a few minutes?

 

[Hampen]

Did you try to removing the battery for a few minutes?

Yes, I have tried that but I read the sometimes it requires a few hours, can that be the case? Or is that just for older motherboards?

 

[Dark Lord of Tech]

No, a couple of minutes is more than enough , BIOS update might be corrupted.

 

[speach]

Ensure the switch on the supply is set to off, remove the battery and hold the power button on your computer for 10-15 seconds. This should discharge the caps. After that wait maybe 60 seconds, reinstall the battery and turn the power switch on and start up your computer. Hopefully that should ensure your bios is cleared.

 

[AiZZe]

depends on the capasitators. Try for a while its worth it check your ram too try starting it with 1 lane.

 

[Hampen]

Ensure the switch on the supply is set to off, remove the battery and hold the power button on your computer for 10-15 seconds. This should discharge the caps. After that wait maybe 60 seconds, reinstall the battery and turn the power switch on and start up your computer. Hopefully that should ensure your bios is cleared.

Yep, that is how I did it , but getting the same error. (did it before I made the post)

 

[Hampen]

depends on the capasitators. Try for a while its worth it check your ram too try starting it with 1 lane.

Maybe I should have said so in my first post but I'm just using one stick of RAM at the moment while troubleshooting.

 

[Solandri]

Most motherboards include some sort of fail-safe mechanism to recover from a failed BIOS flash. Here's MSI's:

https://service.msicomputer.com/msi_user/support/techfaqdetail.aspx?formid=3046

 

[speach]

Ensure the switch on the supply is set to off, remove the battery and hold the power button on your computer for 10-15 seconds. This should discharge the caps. After that wait maybe 60 seconds, reinstall the battery and turn the power switch on and start up your computer. Hopefully that should ensure your bios is cleared.

Yep, that is how I did it , but getting the same error. (did it before I made the post)

Well that's no good. Let me know do a little research on this board and see if we can't get you going again.

 

[AiZZe]

https://forum-en.msi.com/index.php?topic=261265.0

 

[speach]

After reading through the manual it looks like you may have one of the few MSI boards without bios flashback or a second bios. Try unhooking everything except for processor and one stick of ram. See if you can get any kind of image on the screen. If not, try swapping in the other stick and doing it again. If you do get it running again slowly start adding individual components back one at a time and see if it posts. If you have one piece of hardware that failed (unlikely but possible) then this will weed it out. If none of that works, you may have to RMA the board. Let us know how it goes.

Edit: just saw that you have onboard video. Disconnect the graphics card as well.

 

[Hampen]

https://forum-en.msi.com/index.php?topic=261265.0

Ty for that link, got some more insight but I have tried most of it by now, but nothing different.

 

[AiZZe]

i would just RMA the MB and ask for the money back while ordering a new MB. If you have that opportunity.

 

[AiZZe]

No point in testing up and down spending hours reading about the problem and then realize that you just need to throw in the towel. This based on all your testing so far.

 

[Dark Lord of Tech]

Board is probably bricked.

 

[Hampen]

After reading through the manual it looks like you may have one of the few MSI boards without bios flashback or a second bios. Try unhooking everything except for processor and one stick of ram. See if you can get any kind of image on the screen. If not, try swapping in the other stick and doing it again. If you do get it running again slowly start adding individual components back one at a time and see if it posts. If you have one piece of hardware that failed (unlikely but possible) then this will weed it out. If none of that works, you may have to RMA the board. Let us know how it goes.

Edit: just saw that you have onboard video. Disconnect the graphics card as well.

Ty for your help, I'm grateful! Tried that but nothing different yet. At the moment I'm trying to flash bios from an USB as said on the MSI forums from the link, but still no POST. I will try fixing it tomorrow, I have tried fixing it for at least 4 hours now and I'm tired and it's not good to work with expensive technology while sleepy 😛.

 

[Hampen]

Board is probably bricked.

Does that mean that it is useless and that it's not possible to fix it from my part?

 

[Hampen]

No point in testing up and down spending hours reading about the problem and then realize that you just need to throw in the towel. This based on all your testing so far.

I see, I will contact them tomorrow then, do you have any recommendations on what to say and not to say for a bigger chance of a new board? I'm guessing that I should just be honest, it was their bios update after all (but I pulled the plug, i know, so it's my fault) and it looks like I'm far from the only one with the same problem 😛.

 

[AiZZe]

No point in testing up and down spending hours reading about the problem and then realize that you just need to throw in the towel. This based on all your testing so far.

I see, I will contact them tomorrow then, do you have any recommendations on what to say and not to say for a bigger chance of a new board? I'm guessing that I should just be honest, it was their bios update after all (but I pulled the plug, i know, so it's my fault) and it looks like I'm far from the only one with the same problem 😛.

If you did the update like this: downloaded the bios form msi> Restarted the computer and did the update from the downloaded file directly from the disk and it went all the way without any incorruptions your fine. If you did it from a usb drive they can tell you that it must have been you that used a corrupted usb drive. In norway we got a 14 day return policy with means that you can return any product bought from a online store without any questions asked as long its in original packaging. As for you with a most probably broken motherboard the online shop will deal with their supplier.

 

[Hampen]

No point in testing up and down spending hours reading about the problem and then realize that you just need to throw in the towel. This based on all your testing so far.

I see, I will contact them tomorrow then, do you have any recommendations on what to say and not to say for a bigger chance of a new board? I'm guessing that I should just be honest, it was their bios update after all (but I pulled the plug, i know, so it's my fault) and it looks like I'm far from the only one with the same problem 😛.

If you did the update like this: downloaded the bios form msi> Restarted the computer and did the update from the downloaded file directly from the disk and it went all the way without any incorruptions your fine. If you did it from a usb drive they can tell you that it must have been you that used a corrupted usb drive. In norway we got a 14 day return policy with means that you can return any product bought from a online store without any questions asked as long its in original packaging. As for you with a most probably broken motherboard the online shop will deal with their supplier.

Yep, no usb drives involved, I did it straight from Live Update and then the computer restarted et.c. We got that too here in Sweden.

 

[AiZZe]

Good for you Then order a new board now and pack up the DOA board and return it. With the 14 days return policy your not obligated to give any reason why your returning it. But since its stuck in a endless loop i would just get it out to the support makes it a lot easyer

 

[AiZZe]

And i have done this many times. But dont let them fool you with '' just return the Motherboard here and we will send to msi for repair'' its alot cheaper for them but you have to wait for ages😛 As this is a new build that you've spent hard working money on your not going to sit there and wait for them to repair a new product😛

 

[AiZZe]

No point in testing up and down spending hours reading about the problem and then realize that you just need to throw in the towel. This based on all your testing so far.

I see, I will contact them tomorrow then, do you have any recommendations on what to say and not to say for a bigger chance of a new board? I'm guessing that I should just be honest, it was their bios update after all (but I pulled the plug, i know, so it's my fault) and it looks like I'm far from the only one with the same problem 😛.

If you did the update like this: downloaded the bios form msi> Restarted the computer and did the update from the downloaded file directly from the disk and it went all the way without any incorruptions your fine. If you did it from a usb drive they can tell you that it must have been you that used a corrupted usb drive. In norway we got a 14 day return policy with means that you can return any product bought from a online store without any questions asked as long its in original packaging. As for you with a most probably broken motherboard the online shop will deal with their supplier.

Yep, no usb drives involved, I did it straight from Live Update and then the computer restarted et.c. We got that too here in Sweden.

Next time do it through the bios and not while in windows😛

 

[Hampen]

I have one last test to do when I get home before i send it back. I will download bios to an USB stick and try flashing it from there. I read that you should wait 15 minutes each time while you have try to flash. If it doesn't work you try a different USB port. The thing is, I have 8 ports so that is 2 hours. Is it any chance of success in doing that or will I just waste time? I have already tried 3 ports so far yesterday. I downloaded the bios version I had before flashing, is that correct or should i use the one I tried flashing to? Or should I try first with old version on 8 ports then the new one?