Question PC drops internet connection every 5 minutes ?

[menteinstabile]

On my PC I lose network connection every 5 min for 20 sec. why ? how do I solve it?

internet works smoothly on other devices

PC Specs
Windows 11 Pro 64-bit
AMD Ryzen 5 7600x
Nvidia GeForce RTX 4070 Super
Kingston FURY Beast 32GB 6000MT/s DDR5
Kingston KC3000 PCIe 4.0 NVMe M.2 SSD
MSI B650 GAMING PLUS WIFI
Gigabyte UD850GM PSU 850 W
Monitor: Samsung - 27” ViewFinity S7 4k UHD 60Hz

 

[boju]

Ethernet or wifi?

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some related error code, warning, or even an informational event just before or at the time of the connection loss. Be it Ethernet or wifi.

(Do check that network connectivity is either Ethernet or Wireless. Not both enabled at the same time.)

Likely some background app attempting to backup, phone home, or update. Fails or finishes...

 

[menteinstabile]

Ethernet or wifi?

wifi

 

[menteinstabile]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some related error code, warning, or even an informational event just before or at the time of the connection loss. Be it Ethernet or wifi.

(Do check that network connectivity is either Ethernet or Wireless. Not both enabled at the same time.)

Likely some background app attempting to backup, phone home, or update. Fails or finishes...

I've event viewer, too many options

 

[evermorex76]

I've event viewer, too many options

Well if you're not going to use the tools that are provided then nobody can help you.

 

[menteinstabile]

Error 10/05/2025 16:15:47 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:15:47 Kernel-EventTracing 4 Logging
Error 10/05/2025 16:08:21 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:00:47 DistributedCOM 10016 None
Error 10/05/2025 09:14:36 SecurityCenter 16 None

Error 10/05/2025 16:34:27 SecurityCenter 16 None
Warning 10/05/2025 16:37:11 NVIDIA OpenGL Driver 2 None

There are a lot more

 

[menteinstabile]

Well if you're not going to use the tools that are provided then nobody can help you.

Done it

Error 10/05/2025 16:15:47 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:15:47 Kernel-EventTracing 4 Logging
Error 10/05/2025 16:08:21 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:00:47 DistributedCOM 10016 None
Error 10/05/2025 09:14:36 SecurityCenter 16 None

Error 10/05/2025 16:34:27 SecurityCenter 16 None
Warning 10/05/2025 16:37:11 NVIDIA OpenGL Driver 2 None

There are a lot more

 

[Ralston18]

Start with Reliability History/Monitor.

Much more end user friendly and the timeline format can reveal patterns.

Plus you can enlarge the Window, select Day View, and take screenshots of those days when the errors occur.

Screenshots can be posted here via imgur (www.imgur.com > green "New post" icon).

= = = =

Event Viewer does indeed require more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

For the most part, simply start by looking in the logs. Just work your way down through the logs and look for errors, warnings, and informational events. Especially any that repeat at 5 minute intervals or so.

 

[menteinstabile]

Start with Reliability History/Monitor.

Much more end user friendly and the timeline format can reveal patterns.

Plus you can enlarge the Window, select Day View, and take screenshots of those days when the errors occur.

Screenshots can be posted here via imgur (www.imgur.com > green "New post" icon).

= = = =

Event Viewer does indeed require more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

For the most part, simply start by looking in the logs. Just work your way down through the logs and look for errors, warnings, and informational events. Especially any that repeat at 5 minute intervals or so.

Done it

Error 10/05/2025 16:15:47 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:15:47 Kernel-EventTracing 4 Logging
Error 10/05/2025 16:08:21 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:00:47 DistributedCOM 10016 None
Error 10/05/2025 09:14:36 SecurityCenter 16 None

Error 10/05/2025 16:34:27 SecurityCenter 16 None
Warning 10/05/2025 16:37:11 NVIDIA OpenGL Driver 2 None

There are a lot more

 

[Ralston18]

Do you see any errors (or other entries) that are time-stamped at 5 minute intervals?

Or some series of entries that repeat every 5 minutes?

Either in Reliability History/Monitor or Event Viewer or both?

= = = =

And, as a "late thought", do you see anything unexpected being shown via Task Manager?

Watch the Performance Graphs for some change that happens at 5 minute intervals, etc..

There are other tools that can be used as well. Just need some sort of lead to work with.

 

[bill001g]

I would try ethernet to confirm it is only the wifi on your and not some strange hardware or software issue.

Wifi drops and packet loss a lot of time is not even reported to the OS it is kept in the wifi chips so you do not see anything. a actual 20 second drop though is very long and you should be able to issue commands during that time. You would think the interface is actually going into a disconnected state.

Try to compare the IPCONFIG /all output when it works and when it does not.

 

[menteinstabile]

Do you see any errors (or other entries) that are time-stamped at 5 minute intervals?

Or some series of entries that repeat every 5 minutes?

Either in Reliability History/Monitor or Event Viewer or both?

= = = =

And, as a "late thought", do you see anything unexpected being shown via Task Manager?

Watch the Performance Graphs for some change that happens at 5 minute intervals, etc..

There are other tools that can be used as well. Just need some sort of lead to work with.

I'm not a technician, I'm just a guy. i've sent you what you asked me already and I don't even know what it is:
Error 10/05/2025 16:15:47 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:15:47 Kernel-EventTracing 4 Logging
Error 10/05/2025 16:08:21 Kernel-EventTracing 3 Session
Warning 10/05/2025 16:00:47 DistributedCOM 10016 None
Error 10/05/2025 09:14:36 SecurityCenter 16 None

Error 10/05/2025 16:34:27 SecurityCenter 16 None
Warning 10/05/2025 16:37:11 NVIDIA OpenGL Driver 2 None

There are a lot more

 

[menteinstabile]

I would try ethernet to confirm it is only the wifi on your and not some strange hardware or software issue.

Wifi drops and packet loss a lot of time is not even reported to the OS it is kept in the wifi chips so you do not see anything. a actual 20 second drop though is very long and you should be able to issue commands during that time. You would think the interface is actually going into a disconnected state.

Try to compare the IPCONFIG /all output when it works and when it does not.

sorry what? what should I do? I'm not a technician

 

[menteinstabile]

Do you see any errors (or other entries) that are time-stamped at 5 minute intervals?

Or some series of entries that repeat every 5 minutes?

Either in Reliability History/Monitor or Event Viewer or both?

= = = =

And, as a "late thought", do you see anything unexpected being shown via Task Manager?

Watch the Performance Graphs for some change that happens at 5 minute intervals, etc..

There are other tools that can be used as well. Just need some sort of lead to work with.

I want to add that internet speed goes at 2 in upload instead of 400. why?

 

[menteinstabile]

I would try ethernet to confirm it is only the wifi on your and not some strange hardware or software issue.

Wifi drops and packet loss a lot of time is not even reported to the OS it is kept in the wifi chips so you do not see anything. a actual 20 second drop though is very long and you should be able to issue commands during that time. You would think the interface is actually going into a disconnected state.

Try to compare the IPCONFIG /all output when it works and when it does not.

I want to add that internet speed goes at 2 in upload instead of 400. why?

 

[bill001g]

So first try to use a ethernet cable to connect your pc to the router....even if this means you move the pc temporarily.

This is purely to reduce the possibilities we have to troubleshoot. Doesn't pay to mess with software setting and drivers if the problem is only on wifi.

Outages on wifi are extremely common but they most times are extremely short not 20 seconds.


A outage is very different than slow speed.

Your problems could be as simple as the pc is located in a poor location and the wifi signal is weak. Low upload speed would mean the router is having issues hearing the PC. Be sure the antenna are firmly attached to the connectors on the computer. Try to turn the computer so the back of the computer faces the router. You could try other directions wifi signals both go though walls but also bounce off them so it can for example come in though a open door to the room.

 

[Ralston18]

And after the above, take some screenshots of Reliability History/Monitor and post accordingly.

Try to find a date where there are several of those "5 minute apart" errors and 20 second drops.