pc freezes randomly since fitting asus r7 260x

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simps2k

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Dec 21, 2013
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since installing my new gfc card which is asus r7 260x 2gb gddr5 oc im having problems with random freezes where the comp still runs just the screens freeze up until I hit restart button

my specs are:
mobo msi 970a-g46
cpu amd athlon2 x2 215 (I know this isn't the best and is next on my list for upgrade)
cpu cooler Akasa Venom Pico Intel 775 1155 1156 AM2 AM3 FM1 Processor Cooler
ram Crucial 8gb Ddr3 1600 Mhz (pc3-12800) Cl9 1.5v Ballistix Sport Udimm)
psu corsair gold 500w if I remember correctly

no temp isues before that comes up gfx idles at 35 degrees and cpu is down at 15 at rough idle and only just hits high 20s in gaming .
 
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Cormazz was your problem with the R7 260X card that the screen freezes just in 2D mode as many of us report here? If so well maybe I need the extra cost of the R9 as the easiest solution, but that is more grunt than I need as the r7 shows to be easily more than fast enough for all the sim racing software I use (iRacing and rF2).

Sorry for not coming back earlier but been in long correspondence with Asus Thailand and their latest statement is it appears the R7 card is PCIE3 and not PCIE2.1 which my Mobo is and so this MAY be the cause of the problem, though waiting for more from them as they are now being very helpful But I understand that PCIE 3 is backward compatible with 2.1, so htis should not be a problem. Anyone know anything on this point PCIE version issue? If it is the PCIE version incompatibility causing the freezes then how would an R9 card help as surely this would have the same problem??

Currently I have uninstalled my R7 card and removed all drivers and gone back to my very old and now noisy HD4890 card and all is stable again. But I either want a refund for the R7 card or better a solution as the card is so brilliantly fast in 3D mode. Maybe I should try the GPUTweak utility running the memory at 1750 Mhz in 2D mode too as GodOFGames_RO suggested and logically that would work but quite an overkill and removes the nice low power feature of the card. Will try it with the 13,20 drivers as had the 13.11 which were dated later on 21st December which seems strange and wonder which is then the latest driver or is it because that is ATI and the 13.20 is Asus drivers ????
 
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I have the same problem with my PC freezing when not under any load. Using the ASUS Tweak or MSI Afterburner does not help at all. I have PCIE 2.0, tried all the drivers, tried every recommended fix on this page still no dice. I was going to wait for new drivers in the hope they would fix the prob but I dont want to risk it. Taking my card back tomorrow.
 
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Well Asus technical help desk in Bangkok here have been a great help they sent me a suggestion to try the AMD 13.20 driver dated 26/11/13 which I thought was superseded date wise by the ATI 13.12 driver dated in mid December. Also they sent me a link to make sure I uninstalled all traces of earlier ATI and AMD drivers. Did all this with the R7 260X card now reinstalled and it all seemed to work for a while but bang back came the freezes after about 10 minutes, so no joy there.

So tried the GPUTweak fix somebody here suggested of running up the 2D memory clock to 1750 Mhz from its default 600 Mhz and ensuring I set GPUTweak to run up at Windows start up AND to always use the current configured GPUTweak set up with the now configured 1750 Mhz 2D memory clock set (that bit is important BTW else you go back to 600Mhz default value again at the next boot up of GPUTweak!!) .

Strange thing is once I move even a little up from the default 600Mhz 2D memory clock the GPUTweak monitor shows it jumps straight up to the 3D set speed, which in my case is 7000 Mhz default !!! Strange that but I can report that it now DOES NOT FREEZE even after trying several reboots and running in 2D mode for some time now 🙂 So many thanks to whoever posted that fix though really it is of course only a workaround but it does work.

Will be talking back to the Bangkok Asus help desk guy tomorrow when they are back at work so if any better solution transpires I will post it here of course. They have told me that the official release of latest new R7 drivers is imminent, but of course he cannot confirm whether it will fix this annoying bug, so we will have to see.
 
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i already contact ASUS Service Care.

and they said,

"We apologize for the delayed response due to the holiday.

Firstly please do this troubleshooting.
Please remove the GamerOSD and GPU Tweak (or SmartDoctor) first. Then update the latest driver for a try.
http://support.asus.com.cn/download.aspx?SLanguage=en&p=9&m=R7260X-DC2OC-2GD5&hashedid=IUqyCRWenJ4EliF1

If the problem still exist, please contact your retailer for RMA service to check and test it. (Return Material Authorization)
The reseller will offer user completely warranty service. And also there will have professional engineers help you to check and deal with it.
Thank you for understanding!"

and i still have this problems.
 
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I did pretty much the same, and got my system to quit black-screening for the last 3 days (was crashing about every 2 hours).
System specs: EVGA 132-bl-e758 pci-e x16; Core i7 940; 12Gb mem; 120gb SSD + 1Tb 5.2K; XFX R7 260x Gold

a) updated to MSI drivers ver 13.20
b) changed default mem clock to 1750mhz using MSI Afterburner
c) updated fan speed to boost to 100% at 45°C

I run WoW at High settings with Rainmaker desktop apps running, and usually several other windows open, including Excel and Outlook. After my changes, I had one crash (pretty much right after I rebooted with the new drivers) and haven't had one in 3 days since.

UPDATE: Well, it figures that I would post here and then my pc would make me a liar; just had another black screen crash. Guess I'm taking this R7 260x back to Best Buy.
 
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Just check with GPU-Z that your memory clock is indeed running at 1750 or higher. I use AMD 13.20 driver but that should be the same as your MSI one and I use ASUS GPUTweak over clocking utility and of course we have different mobo and CPU technology mine being older. Good luck and hope you find a fix too and keep us all posted as to what you do too as it helps many of us here.

Update from me is all is still working stable and 100% with the 1750 MHz 2D memory clocking and waiting for new drivers and/or Asus Bangkok tech guy coming back to me with any new update. He confirms he has escalated the problem up directly to AMD so for sure they will definitely now know about it.

 
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Update: It still crashes to black screen once or twice per day, even if it's just sitting idle. I've got a window AC unit blowing right above it and the room is cold, so I can't understand if it's an overheating issue. It's got to be a driver problem, so I'll just wait for the next version to be released.
 
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Radeon R7 260X - I have had my pc for a couple of months and the card/drivers for the R7 260x are very buggy and crashes fairly often, they are nothing but trouble.

I am not the only one having problems with this card either, like all of you, there are many others out there who have the same problem with this card...i've tried everything from installing different drivers (sapphire, amd, asus) to testing in a different machine...the card is a waste of time and definitely a waste of money.

The only solution is to give up on this card, as trying to remedy the problem by using different hardware and software will get you no where...go for the Nvidia GTX 650Ti or alternatively get the XFX 7850 Core 2GB card if you still want amd chipset, as I believe they are equally, if not more powerful than the r7 260x, but without the crashes.

I'm really annoyed because the card is actually good for gaming, but the crashes just make it not worth the trouble, I wasted my money on this one.
 
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Tried and failed. I get black screens in 3d games and close to zero demanding 2d apps. Fastest and most predictable way to evoke a crash is to run Rapid typing tutor (http://www.rapidtyping.com/). A free 2d application. The screen starts to jitter or becomes unresponsive.

Hope someone finds a solution.
 
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Mine got significantly worse when I installed the latest AMD drivers (and yes I did a fresh install). In fact it got so bad I had to reboot into safe mode to uninstall them because the system locked up while playing a game and became completely unresponsive. The best I have found so far is the stock ASUS ones that came with the card, but even then I only get at most 30 -45 mins of play time before i have to shut down and restart. When I'm monitoring the gpu usage I can watch it peak and valley constantly, and the longer I run it, the bigger the drops become. I can almost predict now when it will crash. Eventually windows has enough of it's nonsense and blocks all the programs that I'm running while it crashes (clueless ol windows blames the programs for some reason rather than the hardware). If I swap back in my ancient HD 5570 card, it runs just fine (albeit slow as molasses in winter). I contacted ASUS over 2 weeks ago and have yet to hear back from them. I think they're hoping this whole thing just blows away. There honestly needs to be a recall on these cards.
 
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Same problem here with the Asus r7 260x DC2 1GD5, the 2d clock workaround with gputweak is just that a workaround but better than nothing, the user who posted it is more helpfull than asus thecnical service.

Interesting thread but i think RMA is my best option.

Excuse my english.
 
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I encountered the same problems crash or freeze with my pc since I changed my graphics card for ASUS R7-260X DCUII 2Go.
Here is my configuration

ASUS P5BDeluxe
Intel Code 2 Quad Q9550
RAM 6Go
Seven 64

It is stable for 15 days since I installed the driver catalist 14.4 and updated ASUS GPUTweak with the 2.6.3.0 release. It remains unstable without this version of GPUTweak.

I hope that the problem is definitely set and not come back with a new version of the drivers.

Thank you to all contributors for ways to solve this problem.

 
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Whats ur settings in gpu tweak (gpu and memory clock)? I have the same problems with that card, for now i use 14.6 rc1 drivers and i have artifacts also in game. I've tryed everything, bios update, drivers from asus / amd..., gpu tweak its also buggy. Worst card ever and also bad support from asus.

 
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has any1 had any luck with this as im still getting the same random crash after a fresh install and ive about had it with my card now. whats the best way or sorting this would I contact asus direct or the actual seller about a possible return/exchange for a different card
 
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I updated to the latest Driver Package from AMD (14.10.1006-140417a-171099C) about a week ago and haven't had a single black screen or video related problem of any kind. So far so good, and I'm keeping my fingers crossed.

UPDATE: Well, I've had 2 crashes in the last day-and-a-half. So much for the driver fix.
 
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This BIOS update if for R7260X DCII-OC 2Go only or for all R7-260X ?
 
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It is designed for the ASUS OC version, but it will work with the non-OC version aswell. But in that case, make sure your non-OC card handles the slightly higher clock rates just fine.

Don't flash it on non-ASUS 260X.
 
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How do you update GPU Bios?I've never done it before.
 
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This BIOS version basically sticks the clocks to 1188/1750. The card then runs like a toaster. (No more 2D clock) It's been more stable for the few hours I've run it but I read that in the long term the card overheats. Unfortunately, you can't underclock using GPU Tweak or AMD Overdrive.
 
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This card is useless! I tried everything, but the video card never wanted to run normally. Finally I returned the card to RMA and I bought a Gigabyte Radeon R7 265 WindForce 2X. The problems have gone.

My advice to everyone that still have this graphics card is to RMA it!
 
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