I have a system with a Ryzen 2700X using an Aorus Master x570 motherboard. After I swapped in the current motherboard (previous motherboard failed) the system no longer fully goes to sleep. The screen goes blank, but the fans keep spinning and the computer does not respond to subsequent attempts to wake it by mouse, keyboard, or a quick press of the power button. The only way out is a hard reset, so I'm better off shutting down instead of putting the computer to sleep.
The issue is Windows-specific as an Ubuntu live USB allowed the computer to sleep and wake up fine. I tried various common fixed like running the power troubleshooter (claims it fixed issues like computer taking too long to go to sleep but problem persists) and using powercfg with various options. I got a powercfg energy report which doesn't appear to include useful info. There are 3 errors reported, one is my power plan setting not allowing the PC to sleep after inactivity (intentional since it doesn't wake up afterward), and 2 saying "USB Suspend:USB Device not Entering Selective Suspend", with a note claiming that this should not prevent the computer from entering sleep mode. Event Viewer shows the expected event with ID 41 (reboot without clean shutdown) but I can't seem to find anything indicating it tried to go to sleep before that and failed.
I did post about this a while ago, but mistakenly thought the computer was sleeping but not waking up. It's clear now that it's not actually in complete sleep mode. I would appreciate any ideas on how to troubleshoot this further.
The issue is Windows-specific as an Ubuntu live USB allowed the computer to sleep and wake up fine. I tried various common fixed like running the power troubleshooter (claims it fixed issues like computer taking too long to go to sleep but problem persists) and using powercfg with various options. I got a powercfg energy report which doesn't appear to include useful info. There are 3 errors reported, one is my power plan setting not allowing the PC to sleep after inactivity (intentional since it doesn't wake up afterward), and 2 saying "USB Suspend:USB Device not Entering Selective Suspend", with a note claiming that this should not prevent the computer from entering sleep mode. Event Viewer shows the expected event with ID 41 (reboot without clean shutdown) but I can't seem to find anything indicating it tried to go to sleep before that and failed.
I did post about this a while ago, but mistakenly thought the computer was sleeping but not waking up. It's clear now that it's not actually in complete sleep mode. I would appreciate any ideas on how to troubleshoot this further.
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