Hey. In the last months I've been having a problem with my PC and I'm making this post to gather some opinions and possible solutions about it. (In first place, I'm not native english speaker, so I apologize for any grammar mistake)
So, I've got my PC built between december 2020 and january 2021. About 4 months after enjoying it, I started experiencing restarts while using my computer for gaming duties. These restarts consist of a cut off in the power which shut downs the PC and then it starts again in about 3 seconds, all lights and fans turn off, a hard restart. Kernel Power 63.
First it started happening with games like Fallout 4, Fortnite in maximum settings and very isolated cases (like Euro Truck Simulator 2), as well as certain tests like AIDA 64 (which by the way was able to run 2 hours sometimes or just trigger a restart in 5 minutes), and OCCT. I started trying the solutions I could find online like all the software things (power options, drivers, BIOS...), hardware solutions (reconnecting, trying other cables, reinserting parts...). Some other games and tests used all resources without triggering restarts, which was a bit weird. I was able to keep playing by reducing settings and undervolting the GPU a little bit in some cases. The most easy form of triggering the restarts (instantly) was using the OCCT 3D test or the PSU test.
With the pass of the time, problem was getting a bit worse, but was still "acceptable" for me. Around June I sent my GPU and PSU go the warranty in the store I bought them (known hardware online store in argentina), after scanning them and test them, they told me they weren't able to find problems on the parts. That put me in checkmate and it makes no sense.
So, during July and August I was able to keep playing with the reduced settings I could find. But it got worse and worse, after a month of playing Fortnite in medium settings, it restarted, then again, and again, and again, reduced it to low, it worked some days, then same thing happened, I reduced the settings to "performance mode", which uses very limited PC resources. I played more than a month with those settings, I got some isolated restarts in September. Meanwhile, the other games become unplayable, undervolt stopped working with Fallout 4, Cities Skylines started restarting my PC, and finishing september, Minecraft Java become unplayable on the next day to a 7 hours session.
And well, now im scr3wed up, it started restarting on idle, I can sometimes use the PC hours without having a restart but also I can encounter one when watching videos or browsing. I had to "forgot" about games, don't even want to open one right now.
My components:
-Gigabyte H310M M.2 2.0
-i5 9400
-RX 5500 XT 4 GB ASUS DUAL
-8 GB RAM 2666 MHz Mushkin
-240 GB SSD / 1 TB HDD 7200 RPM
-Thermaltake Smart 600W 80+ White
So, I would like to know what do you people think it could be, I've seen it should be a PSU problem, but as I said, I also got seller's "warranty" rejected and it's not so old. Thanks in advance.
So, I've got my PC built between december 2020 and january 2021. About 4 months after enjoying it, I started experiencing restarts while using my computer for gaming duties. These restarts consist of a cut off in the power which shut downs the PC and then it starts again in about 3 seconds, all lights and fans turn off, a hard restart. Kernel Power 63.
First it started happening with games like Fallout 4, Fortnite in maximum settings and very isolated cases (like Euro Truck Simulator 2), as well as certain tests like AIDA 64 (which by the way was able to run 2 hours sometimes or just trigger a restart in 5 minutes), and OCCT. I started trying the solutions I could find online like all the software things (power options, drivers, BIOS...), hardware solutions (reconnecting, trying other cables, reinserting parts...). Some other games and tests used all resources without triggering restarts, which was a bit weird. I was able to keep playing by reducing settings and undervolting the GPU a little bit in some cases. The most easy form of triggering the restarts (instantly) was using the OCCT 3D test or the PSU test.
With the pass of the time, problem was getting a bit worse, but was still "acceptable" for me. Around June I sent my GPU and PSU go the warranty in the store I bought them (known hardware online store in argentina), after scanning them and test them, they told me they weren't able to find problems on the parts. That put me in checkmate and it makes no sense.
So, during July and August I was able to keep playing with the reduced settings I could find. But it got worse and worse, after a month of playing Fortnite in medium settings, it restarted, then again, and again, and again, reduced it to low, it worked some days, then same thing happened, I reduced the settings to "performance mode", which uses very limited PC resources. I played more than a month with those settings, I got some isolated restarts in September. Meanwhile, the other games become unplayable, undervolt stopped working with Fallout 4, Cities Skylines started restarting my PC, and finishing september, Minecraft Java become unplayable on the next day to a 7 hours session.
And well, now im scr3wed up, it started restarting on idle, I can sometimes use the PC hours without having a restart but also I can encounter one when watching videos or browsing. I had to "forgot" about games, don't even want to open one right now.
My components:
-Gigabyte H310M M.2 2.0
-i5 9400
-RX 5500 XT 4 GB ASUS DUAL
-8 GB RAM 2666 MHz Mushkin
-240 GB SSD / 1 TB HDD 7200 RPM
-Thermaltake Smart 600W 80+ White
So, I would like to know what do you people think it could be, I've seen it should be a PSU problem, but as I said, I also got seller's "warranty" rejected and it's not so old. Thanks in advance.