Question PC shuts down, it's not temperature

[rocopolas]

The PC shuts down out of nowhere when, for example, I play video games, the temperature is ok, it's not the hard drive, I don't know what to do anymore
When I stress test the CPU or GPU it doesn't turn off or heat up too much, just when I play a video game after a while it turns off!! It drives me crazy
I have up-to-date drivers and I don't have any overclocking
When the PC shuts down, if I don't unplug the power cord, it won't let me interact with any button on the PC
It's not dirty

Nombre del dispositivo
Procesador AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz
RAM instalada 32,0 GB (23,9 GB usable)
Identificador de dispositivo E513190F-6C5B-4CB7-BCE7-82AECDAC6CB0
Id. del producto 00326-10000-00000-AA273
Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64
Lápiz y entrada táctil La entrada táctil o manuscrita no está disponible para esta pantalla

 

[Aeacus]

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

 

[punkncat]

Assuming this is a prebuilt computer, do you know the model number aside from the Product ID code above?
That returns with mention of a few laptops. Is that what this is?

 

[rocopolas]

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

The power supply I bought a year ago, it's a:
Aureox 650W
Mode: ARGXU-80PBZ-650W

its new

 

[rocopolas]

Assuming this is a prebuilt computer, do you know the model number aside from the Product ID code above?
That returns with mention of a few laptops. Is that what this is?

I didn't understand what you meant, it's a desktop pc

 

[punkncat]

Instantly suspect a PSU issue given that I have not heard of that branding. May well not be correct on that.

What are you seeing in Event Viewer and/or Reliability History?

It appears that you are also playing on the integrated graphics. It goes to follow that the gaming is 720/60 with low settings?

My suggestion would be to run Furmark and something like Cinebench 2024 on long runs while you watch temperatures and see if the system shuts down. If so, let it cool for a moment, drop the side panel and run again to see if temperatures drop and some stability as a result.

 

[Aeacus]

The power supply I bought a year ago, it's a:
Aureox 650W
Mode: ARGXU-80PBZ-650W

Holy hell, that's crap quality PSU.

Also, it is not 650W PSU. Instead, it is dual +12V rail, where each rail can sustain 276W, making total of 552W. (Found official specs sheet of it.) So, PSU itself is 550W unit, and not 650W as the name says it to be. Besides that, i've never heard Aureox brand before and i've heard a lot of PSU brands. Looked around and couldn't find any reputable review of your PSU either, which is to be expected.

The PC shuts down out of nowhere

Since your temps are within reason, it comes down to the PSU you have. Since you have crap quality PSU, it is PSU issue.

Fix is easy: buy new, good quality PSU.
Like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi or Super Flower Leadex V/VI/VII/Gold/Platinum/Titanium.
(All 3 of my PCs are also powered by Seasonic, full specs with pics in my sig.)

Since you don't have dedicated GPU in the system, it would be difficult to suggest wattage range. Though, if you don't buy dedicated GPU at all, then 550W PSU will do. Else-ways, 750W PSU will do up to RTX 4070. RTX 4080 needs 1000W PSU and RTX 4090 would require 1600W PSU.

 

[rocopolas]

Instantly suspect a PSU issue given that I have not heard of that branding. May well not be correct on that.

What are you seeing in Event Viewer and/or Reliability History?

It appears that you are also playing on the integrated graphics. It goes to follow that the gaming is 720/60 with low settings?

My suggestion would be to run Furmark and something like Cinebench 2024 on long runs while you watch temperatures and see if the system shuts down. If so, let it cool for a moment, drop the side panel and run again to see if temperatures drop and some stability as a result.

The games are at low qualities exactly.

 

[rocopolas]

Holy hell, that's crap quality PSU.

Also, it is not 650W PSU. Instead, it is dual +12V rail, where each rail can sustain 276W, making total of 552W. (Found official specs sheet of it.) So, PSU itself is 550W unit, and not 650W as the name says it to be. Besides that, i've never heard Aureox brand before and i've heard a lot of PSU brands. Looked around and couldn't find any reputable review of your PSU either, which is to be expected.


Since your temps are within reason, it comes down to the PSU you have. Since you have crap quality PSU, it is PSU issue.

Fix is easy: buy new, good quality PSU.
Like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi or Super Flower Leadex V/VI/VII/Gold/Platinum/Titanium.
(All 3 of my PCs are also powered by Seasonic, full specs with pics in my sig.)

Since you don't have dedicated GPU in the system, it would be difficult to suggest wattage range. Though, if you don't buy dedicated GPU at all, then 550W PSU will do. Else-ways, 750W PSU will do up to RTX 4070. RTX 4080 needs 1000W PSU and RTX 4090 would require 1600W PSU.

Okay thank you very much, I'll see if this is the problem!

 

[punkncat]

On the 22nd, did you change anything?

I see you have Ryzen Master installed. Is it just for monitoring, or are you trying an overclock?
Are you using XMP settings or made any other BIOS level changes?

I echo the concerns about that PSU, as above.

 

[rocopolas]

On the 22nd, did you change anything?

I see you have Ryzen Master installed. Is it just for monitoring, or are you trying an overclock?
Are you using XMP settings or made any other BIOS level changes?

I echo the concerns about that PSU, as above.

I wanted to see if I could underclock and in the BIOS I didn't touch anything :/

 

[rocopolas]

On the 22nd, did you change anything?

no! factory reset PC a few days ago that's why there isn't much information

 

[punkncat]

Factory reset as in reinstalling OS?

Did you load all your base drivers, chipset and so forth from the motherboard manufacturers website?

 

[rocopolas]

Factory reset as in reinstalling OS?

Yes

Did you load all your base drivers, chipset and so forth from the motherboard manufacturers website?

I have the CPU drivers installed from the official website. I don't have other drivers, do I need drivers for the motherboard?

 

[Aeacus]

do I need drivers for the motherboard?

What you need, is new, good quality PSU.

After you have new PSU and IF the issues remain, then we can discuss software issues. Until then, don't bother messing around in Windows settings, since it won't fix your random shut down issues caused by crap quality PSU.

 

[--SID--]

Although the PSU is crap I don't think the PSU is the issue here since there is no dGPU.

What's the brand and model of the RAM and motherboard?

Is the motherboard BIOS fully up to date?

 

[Aeacus]

I don't think the PSU is the issue here since there is no dGPU.

No sound PSU ever shuts down the PC during load, dGPU or not.

 

[rocopolas]

Although the PSU is crap I don't think the PSU is the issue here since there is no dGPU.

What's the brand and model of the RAM and motherboard?

Is the motherboard BIOS fully up to date?

mother: GIGABYTE A520M
RAM: ballistix (i dont know the model he)

since I bought it, don't update the BIOS... Should I update it? Would it solve the problem?

 

[bordor]

A couple of details. You turn on the system and it runs for how long before shutting down on average? Have you started your OS in recovery or repair mode (it'll limit a bunch of things that can be an issue but def. check if it still turns off)? Was this a clean OS install, as in valid code which only comes back to one computer (I think Microsoft and Apple might send people who they think have pirated software, malicious updates)? Sometimes it's good to create the save points before updates so you can always revert back to your original drivers. Also, does it ever blue screen or only black? Normally I would say its 100% the PSU which just can't handle your rig anymore, but I've also seen bad OS installs do this. Again, run it in recovery mode and offline.

 

[rocopolas]

When I turn it back on it doesn't turn off again until I decide to play a video game and at a random time, it can be 1 hour, 4 or 15 minutes it turns off
It's an original windows
I never got a blue screen, it just goes out
And I don't think recovery mode is the solution since a few days ago I reinstalled the operating system again and it keeps happening

unfortunately I live in a country with an economy that is rubbish and I won't be able to buy another PCU

 

[Aeacus]

unfortunately I live in a country with an economy that is rubbish and I won't be able to buy another PCU

Country economy state doesn't play much role in one's personal wealth.

Care to link some local stores so we can look which PSUs are available for you? Since like i said above, no matter what Win settings you tweak, you can't "fix" the crap quality PSU's issues. And what good is PC for you, when you can't use it?

 

[rocopolas]

As you can tell that you live in a first world country! You will know a lot about computers but little about what it is like to live in a country with 50% monthly inflation. I love PCs, I love video games and I do what I can to be able to continue with my hobby I don't understand why you discredit me

 

[Aeacus]

but little about what it is like to live in a country with 50% monthly inflation.

So, you live in Venezuela?

On the flip side, despite me living in 1st world country, you'd be ill-fated if you think i don't know what poverty means. In many parts of the world, owning a PC is a luxury and people in poverty can only dream of playing video games for personal entertainment. If they even have electricity or running water, that is. So, i suggest that you stop berating me.

I don't understand why you discredit me

There is nothing to discredit. You asked help from us and we identified the most likely cause, which is your crap quality PSU. There are no words that we can say, to magically fix your PSU. Only PSU replacement with better quality unit will do the trick. I don't sugarcoat things. I say them as they are since i have no issues saying the cold hard truth, no matter how painful it is to hear.

If you do not accept our advice, that's up to you. After all, we can't help nobody if they refuse to be helped.
And this is where i end it. You've gotten your answer.

 

[bordor]

When I turn it back on it doesn't turn off again until I decide to play a video game and at a random time, it can be 1 hour, 4 or 15 minutes it turns off
It's an original windows
I never got a blue screen, it just goes out
And I don't think recovery mode is the solution since a few days ago I reinstalled the operating system again and it keeps happening

unfortunately I live in a country with an economy that is rubbish and I won't be able to buy another PCU

What I meant about Recovery Mode is not to run your system constantly through it, but to use it for an extended test. Run your computer in Recovery mode to just see if the shut downs keep happening. If they stop then you know for sure it is not the PSU or your install but some programs or recent updates that are causing the issue.
Recovery mode is a very useful test for graphical and power related issues.