PC Sometimes Crashes On Fullscreen Games!

[Markcosta11]

Greetings,

So for a while my pc was sometimes having freezes while starting some fullscreen games (mostly heavy games like The Witcher 3/Dragon Age Inquisition), but its been more regular lately.

When the game starts the screen freezes instantly but the sound goes on for a few seconds (like 20-40 secs). After that it stays frozen and i have to restart it. Sometimes it doesnt happen at all, other times it happens 3-4 times in a row.

I recently obtained a new GPU and PSU but it used to happen with the old one as well.

Already runned some stress tests on GPU/CPU/Rams and even checked SSD/HDD health (single both games are installed in different drives), all Temps are fine, CPU not going above 60ºC and GPU not going above 70ºC.

Setup:
Processor: Intel i7-4790 3.6Ghz (Running with a Corsair H75, no leaks)
Motherboard: MSI Z97 U3 Plus Guard Pro
RAMS: 16Gb DDR3 HyperX (4x4GB - 2 of them are recent).
GPU: Asus ROG STRIX 1070 Ti Advanced
PSU: EVGA 650 GQ (80+ Gold).
OS: Windows 10 Pro 64-bit.

PS: All drivers and BIOS are up to date and even BIOS updates changed nothing.

Best Regards.

 

[cin19]

1) I don't know you try this or not, if you didn't. Try use DDU to uninstall the GPU driver in safe mode, then reinstall the GPU driver again. http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
2) Also update the chipset driver too https://downloadcenter.intel.com/product/53/Chipsets
Now you can try use the PC to see you still get the problem or not. If the PC still crashes again, then try:

3) test the RAM one by one with MemTest86 https://www.memtest86.com/download.htm
4) Also go into the BIOS hardware monitor or PC health monitor section, to check the +3.3V, +5V, and +12V. You want to see those voltages are within +/- 5%, eg +3.3V the voltage should be within +3.1V to +3.45V.

 

[Markcosta11]

Hey,

1) Tried before on both GPU's (old and new) nothing changed, unless it really happens the game runs smoothly and without issues.
2) I usually use IOBit's Driver Booster which basicly updates and does a backup of all my current system drivers. Even so i tried updating and its the same version.
3) By testing one by one you mean removing them all and use 1 by 1 on the test?
4) On my BIOS hardware monitor these were my voltages:
- CPU Core: 1.032
- CPU I/O: 1.016
- System/3.3V: 3.328
- System/5V: 4.960
- System/12V: 12.192
- DRAM: 1.504

Thank you.

 

[cin19]

3) By testing one by one you mean removing them all and use 1 by 1 on the test?

Yes, you can just run 3 or 4 passes, you don't want even the single error. Or may just use one set of the RAM, because you mixed two sets of the RAM, that may or may not cause the problem.

 

[Markcosta11]

3) By testing one by one you mean removing them all and use 1 by 1 on the test?

Yes, you can just run 3 or 4 passes, you don't want even the single error. Or may just use one set of the RAM, because you mixed two sets of the RAM, that may or may not cause the problem.

The problem comes from before i bought the second set of ram, both sets are the same frequency and brand so compatibility shouldnt be a problem. Ill test the old ones for problems and get back to you.
Thank you.

 

[Markcosta11]

So after all the testing i got a new motherboard (Asus Sabertooth Mark S). Redid all the testing and been gaming for some days now. 0 problems, im guessing maybe the chipset was the problem?

Anyways thanks for the help.