Question PC SUDDENLY FREEZES

[Joel jr]

hello, anyone can help me about my pc? it suddenly go freeze no errors or what so ever it just stop and i can't use it till i force restart it, temps are fine never reach 60+ since i just try to browse if the problem still exist without playing or doing heavy things.

Specs:
Ryzen 5 5600x
Asus B550 f gaming
Dominator 16gb 3600hz
RTX 3070 MSI gaming trio
Seasonic focus gold 850w
1TB WD
500gb nvme

Windows 11

 

[kurdtnz]

Is this a new build? What BIOS version are you running?

 

[Joel jr]

Is this a new build? What BIOS version are you running?

8 months old pc,
SMBIOSBIOSVersion
1801

 

[--SID--]

SMBIOSBIOSVersion
1801

Update to the latest version: 2423

 

[Joel jr]

Update to the latest version: 2423

ok sir let me try, i'll update you later

 

[Joel jr]

Update to the latest version: 2423

I bios update my pc but after i open, it freeze on boot (asus rog logo) then start for a couple minutes also after i open any apps it stops and go blackscreen

 

[LebronLopez]

I do not know if it is the same that is happening to me, I am still trying to see what the error is, but check in the event viewer if you have any critical kernel power problem, and if you have that error, check the error code and go to this page: https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart#scen3

 

[Joel jr]

I do not know if it is the same that is happening to me, I am still trying to see what the error is, but check in the event viewer if you have any critical kernel power problem, and if you have that error, check the error code and go to this page: https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart#scen3

These 2 are the only error that i saw, do you have any idea what are these errors? Every time i open browser (chrome, edge, etc.) It suddenly stop for a few seconds then blackout and never comes back unless i restart it and wait again for the boot for almost 5mins.

https://ibb.co/5WqpDSb
https://ibb.co/fpVRTpJ

20211014-233001 hosted at ImgBB

Image 20211014-233001 hosted in ImgBB

ibb.co

 

[Joel jr]

Update to the latest version: 2423

hello sir? i already did what you suggest and it looks like make my pc more worse, look at the video below.

pc starts @2:22
https://usaupload.com/56y5/20211015_100420_1.mp4

 

[Joel jr]

anyone can help me? below is my problem before but after someone suggest to bios update it makes my pc worse.
https://forums.tomshardware.com/threads/pc-suddenly-freezes.3729057/#post-22484562


here's the link of the video sample of what happen after the bios update, i hope someone can help me. (pc starts @2:22)
https://usaupload.com/56y5/20211015_100420_1.mp4

 

[rgd1101]

what is this 1TB WB?
check both ssd health?