Question PC suddenly ran into BSOD and now it won't power up

[ic00042]

I was using my PC for work and all of a sudden it ran into a BSOD with stop code: KERNEL_SECURITY_CHECK_FAILURE.

After this, it went straight into the recovery screen with the following error:
File: \windows\system32\config\system
Error code: 0xc0000098.

I wasn't able to do access anything on this screen so I just shut it off.

Now I'm trying to turn on my PC and it won't turn on. It powers up and the motherboard shows the code: 0d.

Does any of the details above help pin down what the issue might be and how I could try and solve it? I haven't changed any of the PC's components lately.

PC Specs:

MOBO: Aorus X470x Gaming 7 rev 1.1
Current CPU: Ryzen 7 5700X
Old CPU: Ryzen 5 2600X
GPU: Gigabyte 3060Ti
Ram: Corsair 2x 16GB RGB Vengence
PSU: EVGA 750W gold (about 5 years old and original to the build)
Drives: M.2 WD and Patriot 1tb SSD
Running on Windows 10 64bit

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drive(s): make, model, capacity, how full?

All attached peripherals?

This: "PC for work" - ownership: personal PC or work PC? I believe personal - no harm in confirming one way or the other.

However, if work, then your employer's IT staff should be contacted.

 

[ic00042]

Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drive(s): make, model, capacity, how full?

All attached peripherals?

This: "PC for work" - ownership: personal PC or work PC? I believe personal - no harm in confirming one way or the other.

However, if work, then your employer's IT staff should be contacted.

Hello, thank you for your reply. I have updated my post with my specs.

Attached peripherals are external hard drives: WD My Book and Toshiba HD.

This is my personal PC and not related to any company as I work for myself.

 

[Ralston18]

As a quick assessment the 5 year old PSU is a likely suspect. May be at or nearing its' designed in EOL (End of Life). Especially if now supporting more components/devices than were originally installed.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connections, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage: bare conductor showing, melting, pinched or kinked wires, browned or blackened areas, swollen components, corrosion, moisture, cracks, loose or missing screws.

Refer to the motherboard's User Guide/Manual to install a new/fresh CMOS battery.

Disconnect peripherals and all but the boot drive. Determine if the build will boot directly or boot via Safe Mode.

If you can get the system to at least boot into Windows then the next step will be to look for related error codes, etc..

 

[ic00042]

As a quick assessment the 5 year old PSU is a likely suspect. May be at or nearing its' designed in EOL (End of Life). Especially if now supporting more components/devices than were originally installed.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connections, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage: bare conductor showing, melting, pinched or kinked wires, browned or blackened areas, swollen components, corrosion, moisture, cracks, loose or missing screws.

Refer to the motherboard's User Guide/Manual to install a new/fresh CMOS battery.

Disconnect peripherals and all but the boot drive. Determine if the build will boot directly or boot via Safe Mode.

If you can get the system to at least boot into Windows then the next step will be to look for related error codes, etc..

Thank you. I will give that a try to at least see if I can boot into windows.

Shall I also trying running to PC with just one RAM stick? I looked online and the 0d code on the motherboard could indicate a faulty RAM stick.

Update: I just managed to get my PC running on one stick of RAM but now one of my internal (secondary) SSD doesn't show up/not detected.

Please let me know what kind of tests I can do.

 

[Ralston18]

Some quick googles indicated that "0d" is a boot failure. Which could be the result of some RAM problem/failure. Which could be power related versus RAM failure itself.

Barring some specific error code or other indication that there is a RAM problem I would leave RAM alone for now.

If you start making too many changes, etc. then you risk creating other problems by omission or commission.

This motherboard?

https://www.gigabyte.com/Motherboard/X470-AORUS-GAMING-7-WIFI-rev-11/support#support-manual

[Verify that I found the applicable User Manual.]

Take some time to read through/review the User Manual. Pay attention to all warnings, fine print, and suggestions to go online for up-to-date information. Plus troublshooting....

May not be directly helpful with respect to the problem(s) at hand but will certainly be important as problems are identified and (hopefully) fixes are implemented.

= = = =

Also: is all important data backed up at least 2 x to locations away from the PC in question? Ensure that the backups are recoverable and readable.

If the backups are on the external drives then I would disconnect them while troubleshooting the PC.

[Side note: My WD LiveBook failed just a few months ago. No firmware updates for quite some time and even would not keep up with date/time settings. Just a "heads up" on that.]

 

[ic00042]

Some quick googles indicated that "0d" is a boot failure. Which could be the result of some RAM problem/failure. Which could be power related versus RAM failure itself.

Barring some specific error code or other indication that there is a RAM problem I would leave RAM alone for now.

If you start making too many changes, etc. then you risk creating other problems by omission or commission.

This motherboard?

https://www.gigabyte.com/Motherboard/X470-AORUS-GAMING-7-WIFI-rev-11/support#support-manual

[Verify that I found the applicable User Manual.]

Take some time to read through/review the User Manual. Pay attention to all warnings, fine print, and suggestions to go online for up-to-date information. Plus troublshooting....

May not be directly helpful with respect to the problem(s) at hand but will certainly be important as problems are identified and (hopefully) fixes are implemented.

= = = =

Also: is all important data backed up at least 2 x to locations away from the PC in question? Ensure that the backups are recoverable and readable.

If the backups are on the external drives then I would disconnect them while troubleshooting the PC.

[Side note: My WD LiveBook failed just a few months ago. No firmware updates for quite some time and even would not keep up with date/time settings. Just a "heads up" on that.]

Yes this is the correct motherboard. I will look into the manual more closely.

So from your view, there's a high chance that it might be the PSU being the culprit? Is there any further tests I could do to try and narrow down the possible cause so that I know which direction I should be looking into?

Now that my secondary internal SSD doesn't show up, could that also be a cause?

 

[Ralston18]

One way would be to use a multimeter. If you have one and know how to use it. Or know someone who does.

https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158

Not a full test because the PSU is not underload. However, any voltages out of tolerance would make the PSU even more suspect.

You can use Reliability History/Monitor and Event Veiwer to check system error codes, warnings, and even informational events being captured just before or at the time of any given problem or problems.

However, that requires that the system be bootable and that Windows will start up.

Overall, increasing numbers of varying errors is a sign of a faltering/failing PSU.

Remember that PSUs provide three different voltages (3.3, 5, and 12) to various system components. Any power problems can cascade throughout system components with confusing consequences.

 

[ic00042]

One way would be to use a multimeter. If you have one and know how to use it. Or know someone who does.

https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158

Not a full test because the PSU is not underload. However, any voltages out of tolerance would make the PSU even more suspect.

You can use Reliability History/Monitor and Event Veiwer to check system error codes, warnings, and even informational events being captured just before or at the time of any given problem or problems.

However, that requires that the system be bootable and that Windows will start up.

Overall, increasing numbers of varying errors is a sign of a faltering/failing PSU.

Remember that PSUs provide three different voltages (3.3, 5, and 12) to various system components. Any power problems can cascade throughout system components with confusing consequences.

Thank you. I'll give multimeter a test.

One thing that is strange is that the PC now only powers on with one of the RAM sticks. If I slot the 2nd one in together or only slot the 2nd one in, it doesn't boot up properly. Do you think this might be a faulty RAM stick too?

 

[Ralston18]

Check the motherboard's User Guide/Manual.

Some motherboards require that the first physically installed RAM be placed in a specific slot. Typically DIMM_A2.

Doublecheck supported RAM configurations. It could be a bad RAM and as a result only the one RAM stick does indeed work.

Verify single or dual channel as well.