[SOLVED] Pc won't connect to the internet

[Enaz21]

So i upgraded my CPU and motherboard and it won't connect to the internet via ethernet cable at all but when i connect my phone and share internet trough USB it's working, anyone know how to fix it? since the ethernet cable wont even show up internet settings.

CPU: AMD Ryzen 5 5600X
motherboard: asus rog strix b550 f gaming

 

[rgd1101]

test the ethernet on another working pc?
on the motherboard, any light on the ethernet port light up?

 

[kanewolf]

So i upgraded my CPU and motherboard and it won't connect to the internet via ethernet cable at all but when i connect my phone and share internet trough USB it's working, anyone know how to fix it? since the ethernet cable wont even show up internet settings.

CPU: AMD Ryzen 5 5600X
motherboard: asus rog strix b550 f gaming

It sounds like you upgraded your motherboard but didn't do a clean Windows install. If you are reusing your previous Windows install, that is probably why your ethernet isn't working.

 

[projectfixit]

It sounds like you upgraded your motherboard but didn't do a clean Windows install. If you are reusing your previous Windows install, that is probably why your ethernet isn't working.

I disagree with @kanewolf
A reinstall won't help because windows will ask you to connect to a network. (Which is impossible if you don't have drivers)

You should log on to another pc, go to the motherboard manufacturer's website, and get drivers here.
Once you have the Ethernet drivers, put them on a flash drive and install them on your new motherboard

 

[ziad ahmed]

Defenitly it's because you don't have the proper driver
Through your tethering connection you should navigate to your mobo website and download LAN driver
https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-f-gaming-model/helpdesk_download
Here you are 👆

 

[kanewolf]

I disagree with @kanewolf
A reinstall won't help because windows will ask you to connect to a network. (Which is impossible if you don't have drivers)

You should log on to another pc, go to the motherboard manufacturer's website, and get drivers here.
Once you have the Ethernet drivers, put them on a flash drive and install them on your new motherboard

I definitely agree that the motherboard drivers are REQUIRED for a successful install. But reusing an existing Windows install has no guarantee of success.

 

[projectfixit]

I definitely agree that the motherboard drivers are REQUIRED for a successful install. But reusing an existing Windows install has no guarantee of success.

Yes.

You will need a digital license for reactivation if you plan to keep the Install
Windows stores your Product key on the motherboard, so if you decide to switch it stuff gets a little hairy.
Leant this the hard way.

You can keep the install if you go to windows update and select all of the optional updates. (Usually, the optional ones are drivers/driver updates)

 

[dwd999]

This is why Windows gives us the Device Manager app. After any change, the first thing I do is open up the Device Manager and look for devices not properly working. Then obtain and load necessary drivers; usually its the Intel Serial IO and Chipset Driver packages that are needed with a lan or wifi follow-up.

 

[USAFRet]

Yes.

You will need a digital license for reactivation if you plan to keep the Install
Windows stores your Product key on the motherboard, so if you decide to switch it stuff gets a little hairy.
Leant this the hard way.

You can keep the install if you go to windows update and select all of the optional updates. (Usually, the optional ones are drivers/driver updates)

The License has nothing to do with the Operation.

Yes, you can probably transfer the license between systems.

The actual installed OS? Not so much.
And it is much more than just 'drivers'.

 

[Enaz21]

test the ethernet on another working pc?
on the motherboard, any light on the ethernet port light up?

works perfectly on other computers at home, the lights are static green/orange

 

[Enaz21]

It sounds like you upgraded your motherboard but didn't do a clean Windows install. If you are reusing your previous Windows install, that is probably why your ethernet isn't working.

i dont know because i cleaned out the whole system before installing windows on the new stuff

 

[Enaz21]

Yeah i tried installing them while having my phone connected since that works but as soon as i start "AsusSetup" it deactivates my phone on internet connections instantly and nothing happens after that

 

[projectfixit]

You should probably use a thumb drive, using your phone would complicate things.

 

[Enaz21]

You should probably use a thumb drive, using your phone would complicate things.

thing is i downloaded the drivers files but then when i start the program nothing happens

 

[projectfixit]

thing is i downloaded the drivers files but then when i start the program nothing happens

Confusing...

I've done some digging and found out that the onboard network chip in your motherboard is an I225-V
It's from Intel and I think you should try this driver.

 

[COLGeek]

With your PC tethered to your phone. Try running this tool.

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

This should detect your on-board network adapter and install the necessary drivers. Also, make sure that your ethernet adapter is enabled in your BIOS.

 

[Enaz21]

With your PC tethered to your phone. Try running this tool.

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

This should detect your on-board network adapter and install the necessary drivers. Also, make sure that your ethernet adapter is enabled in your BIOS.

said everything was up to date

 

[Enaz21]

Confusing...

I've done some digging and found out that the onboard network chip in your motherboard is an I225-V
It's from Intel and I think you should try this driver.

So the ethernet cable shows up in internet connections now, but says invalid ip address when i troubleshoot it

 

[Colif]

So i upgraded my CPU and motherboard and it won't connect to the internet via ethernet cable at all but when i connect my phone and share internet trough USB it's working, anyone know how to fix it? since the ethernet cable wont even show up internet settings.

CPU: AMD Ryzen 5 5600X
motherboard: asus rog strix b550 f gaming

clean install on new hardware wipes old drivers and means it won't do weird stuff.
I would do that instead of messing around this way. You might find other weird problems leaving it as is.

Windows stores your Product key on the motherboard, so if you decide to switch it stuff gets a little hairy.

Yes and NO.
It depends on what type of activation you have. If your activation is linked to a Microsoft account, your license is also linked to that account and you can move the licence to a new PC. If its activation is not linked to a Microsoft account, it helps to do so before swapping hardware - https://support.microsoft.com/en-us...f04c-145b-6ead-fb3fc72b6665#ID0EBD=Windows_10
If PC is made by a big OEM like Dell, you can't move the license off the hardware.

Activation has nothing to do with the problem user has, but it might become one later as the details of his (and your) activation is saved on a Microsoft server and they check activated PC occasionally to make sure all the details match. It knows what pc had at time of install, so if its on another motherboard/PC it might deactivate.

 

[Mr. Smith]

At first Check your internet connection .

 

[projectfixit]

So the ethernet cable shows up in internet connections now, but says invalid ip address when i troubleshoot it

Good!

Did you use the windows network troubleshooter?

 

[COLGeek]

Make sure nothing is in the ethernet port on your PC (like the little grounding fingers many ATX I/O plates have). If the cable isn't making good contact, you will have these sorts of issues. Double-check that the connector is fully inserted into the port.

 

[USAFRet]

So i upgraded my CPU and motherboard and

You're still struggling along with the original OS install from the old system?

 

[Enaz21]

At first Check your internet connection .

works everywhere except for my pc

 

[Enaz21]

Good!

Did you use the windows network troubleshooter?

Yes now it might have fixed the ip thing i dont know it dosent pop up in troubleshoot anymore but says unidentified network in internet connections