PC won't repair boot data nor boot from DVD if certain drives are plugged

IMSSUP

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Jan 15, 2016
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The core problem

Some days ago my PC froze and I had to hard restart. I had an internal SSD and HDD when that happened. Since then, if I have any of those drives plugged, when entering the windows install menu from a DVD with the OS or when getting into the automatic boot repair menu I get stuck in a purple (W10 installation background) or black screen where I can move the cursor but nothing else. This makes me unable to format any drives or start windows with any of these drives plugged.

What I have tried so far

  • ■ I have plugged an additional drive and when only that one is connected everything works fine. However, If I plug any of the affected drives I get the same problem.
    ■ I have put these drives the last in boot priority
    ■ I have tried any combination of drives, SATA connectors, SATA sockets... Nothing makes a difference except if any of the two affected drives are plugged.
    ■ I have installed windows in the third drive, that was not affected, and everything works fine
    ■ I have tried plugging the drives when I'm already in the windows install menu, where I could format drives, the affected drives don't show up there.
Additional symptomatology

  • ■ My PC had been having screen freezes for a long time before this happened. These usually force me to hard reset, only very rarely they sent me to a blue screen where it reported a specific error "THREAD_STUCK_IN_DEVICE_ERROR"
    ■ When my affected drives are plugged, the lights in my mouse flash or turn off before I'm sent to the screen where I get stuck
    ■ Right when I enter the automatic repair or windows installation screen a command console appears for a brief moment, this does not happen when the affected drives are not plugged
Misc.
Excuse my English, as it is not my native language. I hope the formatting makes it easier to understand and feel free to ask any additional information that you may need. I'd really appreciate any help you could give me as I have very important information that was only backed up in those two drives and it'd really be devastating if I lost it.
 

Exactly, that's why I would only consider any solution involving wiping out the drives as a last resort.
 



  • ■ CPU: Intel Core i5-4690 3.5Ghz Box
    ■ PSU: Seasonic M12II-620 EVO 620W 80 Plus Bronze Modular
    ■ Affected HDD: Toshiba DT01ACA100 1TB 7200rpm Almost 2 years old
    ■ Affected SSD: Kingston sata-600 240 gb. 2,5" Less than 1 year old
    ■ GPU: Sapphire R9 390 Tri-X Nitro OC 8GB GDDR5
    ■ RAM: G.Skill Ripjaws X DDR3 1600 PC3-12800 8GB 2x4GB CL9
    ■ Motherboard: MSI H97 PC MATE
Thanks to everyone answering, of course
 


Were you using any sort of RAID solution with your drives? When did these problems start? Did you install any programs or download anything sketchy before the boot failed?
 


Since I dont know what a RAID solution is I suppose I wasnt. The problem where my drives started causing this issue started a couple of days ago, when I had to hard reset my PC after a freeze. The problem where my PC sometimes freezes and sometimes goes to blue screen has been happening since I bought the PC, 2 years ago, and I have thoroughly tried to troubleshoot the issue to no avail. Im fairly certain I havent downloaded anything that could have caused that to happen.
 


RAID is a way to run multiple drives in tandem for better performance or better reliability. You might want to take your PC to a licensed repair shop, it could be a motherboard issue, it could have caused your drives to corrupt.
 


Will do that on Monday. I wont close the thread yet in case anyone can shed some light into anything else. Thanks for everything.
 
And, are there backups of Data and OS partitions on external media? If no, a local data recovery person, not just a computer hardware/software person, might be needed to make professional attempts of recovering what can be recovered.