The core problem
Some days ago my PC froze and I had to hard restart. I had an internal SSD and HDD when that happened. Since then, if I have any of those drives plugged, when entering the windows install menu from a DVD with the OS or when getting into the automatic boot repair menu I get stuck in a purple (W10 installation background) or black screen where I can move the cursor but nothing else. This makes me unable to format any drives or start windows with any of these drives plugged.
What I have tried so far
Excuse my English, as it is not my native language. I hope the formatting makes it easier to understand and feel free to ask any additional information that you may need. I'd really appreciate any help you could give me as I have very important information that was only backed up in those two drives and it'd really be devastating if I lost it.
Some days ago my PC froze and I had to hard restart. I had an internal SSD and HDD when that happened. Since then, if I have any of those drives plugged, when entering the windows install menu from a DVD with the OS or when getting into the automatic boot repair menu I get stuck in a purple (W10 installation background) or black screen where I can move the cursor but nothing else. This makes me unable to format any drives or start windows with any of these drives plugged.
What I have tried so far
■ I have plugged an additional drive and when only that one is connected everything works fine. However, If I plug any of the affected drives I get the same problem.
■ I have put these drives the last in boot priority
■ I have tried any combination of drives, SATA connectors, SATA sockets... Nothing makes a difference except if any of the two affected drives are plugged.
■ I have installed windows in the third drive, that was not affected, and everything works fine
■ I have tried plugging the drives when I'm already in the windows install menu, where I could format drives, the affected drives don't show up there.
■ My PC had been having screen freezes for a long time before this happened. These usually force me to hard reset, only very rarely they sent me to a blue screen where it reported a specific error "THREAD_STUCK_IN_DEVICE_ERROR"
■ When my affected drives are plugged, the lights in my mouse flash or turn off before I'm sent to the screen where I get stuck
■ Right when I enter the automatic repair or windows installation screen a command console appears for a brief moment, this does not happen when the affected drives are not plugged
Excuse my English, as it is not my native language. I hope the formatting makes it easier to understand and feel free to ask any additional information that you may need. I'd really appreciate any help you could give me as I have very important information that was only backed up in those two drives and it'd really be devastating if I lost it.