Question ping and latency increase during certain times of the day

[Sarthakkumar]

So for past 1-2 weeks i have been having the same issue everyday that , during evening times my ping gets super high and its impossible to play online games ,i have contacted the isp multiple times but they are seeing no clear problem at thier end or they are lazy idk , but ya the same issue evryday that ping gets super high during afternoon/evening and gets lower at midnight . the ping is fine during 12 am to 11 am , but from 12pm to 11 pm its ping gets really high sometimes . im attaching some pictures and my traceroute results which may help u guyz to figure out the problem coz im not the best at it.

https://imgur.com/a/25sn7YY

View: https://imgur.com/a/25sn7YY
its the ping at 4:30 pm D rating out of A+ to F

https://imgur.com/a/XeSSxGF

View: https://imgur.com/a/XeSSxGF
its the ping at 9:30 pm F rating

https://imgur.com/a/U3yp331

View: https://imgur.com/a/U3yp331
its the ping at 1:30 am A+ rating , as i said ping gets fine in early morning but is really bad in evening.
my traceroute results:-
C:\Users\Sarthak Kumar>tracert google.com

Tracing route to google.com [172.217.166.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms 1 ms 103.46.200.1
3 384 ms 266 ms * 103.48.199.1
4 2 ms 2 ms 2 ms ^C


if u guyz need some more info plz tell me,this issue is getting really annoying as im an avid online gamer.

 

[bill001g]

Pretty much those tools told you what you already know there is some problem with the network. If I was your ISP I wold just blame all the other ISP that connect to that data center that you are testing. This tool in no way indicates where the problem is.

So you must do this manually and actually learn how to trouble shoot these problems.

The tracert you have is first step. You did not let it run to the end. What you have shows no problems. The delay in hop 3 means nothing since it has no effect on hop 4. There are many reason you can see this but most are because the router prefers to pass traffic that both talking to your tracert command.

A actual problem in tracert show delays starting at a certain hop and then increasing past that hop.

Still even this most times will not see it if the delays are short term spikes. You need to leave a constant ping run to each node in the path and see. You have to still be careful not to misinterpret delays or loss to intermediate hops.

BUT your ISP will likely only fix problems going to your house and the problem may not be there.

So you want to see if you get these spikes when you ping hop2 in your trace. If you do not see it here you are going to have a lot more trouble because the problem may actually be outside your ISP network.

I am going to guess from the information you have posted you are in china. Many times problems are related to the government firewalls bottlenecking the network.

SO if the problem is not within your ISP network there is little you can do. The only hope you have is that your ISP has a fast connection to one of the so called "gamer" vpn services. You hope you can connect to a local data center and then that ISP has access to better fiber connections than your ISP does. This is all trial and error since there is no way to predict this. It tends to work best in asia where it appears you are located because a lot of the ISP do not directly interconnect and sometimes the interconnections are too small. If you are actually in mainland china then there may be no solution if it is the government causing it. Many of the VPN are blocked not so much to prevent games but more stuff like facebook. and twitter

 

[Sarthakkumar]

sorry for the late reply , but im not from china but from india , and im pretty sure now the high ping/latency/packet loss is an a isp issue or network congestion probably . This is a pingplotter at 5 pm . If u can derive some useful info from these pictures .

https://imgur.com/a/osW0REp

View: https://imgur.com/a/osW0REp

https://imgur.com/a/NSygMoW

View: https://imgur.com/a/NSygMoW

 

[Sarthakkumar]

another pingplotter with my isp cable directly to pc without router

https://imgur.com/a/G2d4Ewq

View: https://imgur.com/a/G2d4Ewq

 

[bill001g]

Your results are somewhat inconsistent.

You are not getting packet delays you are getting packet loss.

In one case you are getting loss to your router. The next case you get loss starting at the connection to your house. In the test you did without the router you do not see loss to your house but farther alone.

You have to run much more data but it appears you have loss in the ISP network. You have to collect much more data to get the ISP to fix it if they will. You can not have loss inside your house or the ISP will correctly claim it is your equipment fault.


The big spike in the data needs to be ignored since you can't loose 90% of the data on hop 3 and then have traffic past it not lose data.

Again you are running tools and not learning to interpret the results. This is why using normal ping and tracert commands is valuable because you learn that what they mean. Just running magic tools you do not understand has little value.

Maybe call your ISP and see if they will do anything about the packet loss.

 

[Sarthakkumar]

ok so i pinged my router 50 times and it shows 0% packet loss , pinging the isp with router connected shows 8% packet loss (pinged 50 times ) and with direct cable to pc shows 6% loss (same 50 times). Does this confirm isp has some issues ?

 

[ksl94]

This to me doesn't look like true loss/latency, you have to remember most ISP's treat icmp (ping) traffic as low priority therefore it can be dropped giving the indication of packet loss. They do this for various reasons i.e. protect their equipment/network from attacks etc. To explain your trace route if you had true latency on hop 2 then this latency would be seen for all the hops after this, the fact you only see it at hop 2 means this particular router was probably dropping/treating your icmp traffic as extremely low priority thus giving the image of latency.

 

[Sarthakkumar]

ya but this packet is 0% at late night and early morning and games run without any lag , but during afternoon and evening when i see this packet loss games are super laggy .

 

[ksl94]

Do you know if your ISP performs any form of traffic management during peak times? Have you checked if your speeds drop off during the times you notice LAG? Is it a particular game that you're playing that has this problem or do all games experience the same thing ? At this point you cannot pin point the problem being down to packet loss / latency especially by only testing to google, have you tried to other DNS addresses to see if they exhibit the same behavior, Cloudfare 1.1.1.1 or Level3 4.2.2.2 for instance?

 

[Sarthakkumar]

ya the speeds are sometimes low at the time of lag , but sometimes are fine , no all games lag not a particular game , and ya the other dns addresses u gave also show the same packet loss if not more .