Hey, I recently built my first PC with the following components:
-i7-97000
-Asus Prime Z390-A
-Gigabyte RTX 2060
-Corsair Vengence RBG Pro (16GB)
-Corsair Carbide SPEC-OMEGA RGB
-Thermaltake 600W RGB PSU
and the topic of this post...
-Corsair H100i AIO RGB Pro XT
When we (Me & my dad) turned it on everything worked fine, including the fans on the AIO radiator. However, the RGB ring on the pump didn't turn on and when entering the BIOS, the CPU temperature reached 70 degrees celsius. We did all the connections correctly, reading the manual until we knew off by heart and watching as many videos as we could find, yet still nothing. I'm currently using the stock cooler that came with the i7-9700 CPU as a temporary replacement.
I have no idea whether we received the product faulty and I should RMA it, or if it's a different problem on our end (or even if we still did something wrong despite the manual and videos) so any help would be greatly appreciated. Also, before you suggest it, I have contacted Corsair customer support but with the COVID-19 stuff they're taking their understandably sweet time to respond and I very much want to have the PC fully built as soon as possible.
Thanks,
-M.
-i7-97000
-Asus Prime Z390-A
-Gigabyte RTX 2060
-Corsair Vengence RBG Pro (16GB)
-Corsair Carbide SPEC-OMEGA RGB
-Thermaltake 600W RGB PSU
and the topic of this post...
-Corsair H100i AIO RGB Pro XT
When we (Me & my dad) turned it on everything worked fine, including the fans on the AIO radiator. However, the RGB ring on the pump didn't turn on and when entering the BIOS, the CPU temperature reached 70 degrees celsius. We did all the connections correctly, reading the manual until we knew off by heart and watching as many videos as we could find, yet still nothing. I'm currently using the stock cooler that came with the i7-9700 CPU as a temporary replacement.
I have no idea whether we received the product faulty and I should RMA it, or if it's a different problem on our end (or even if we still did something wrong despite the manual and videos) so any help would be greatly appreciated. Also, before you suggest it, I have contacted Corsair customer support but with the COVID-19 stuff they're taking their understandably sweet time to respond and I very much want to have the PC fully built as soon as possible.
Thanks,
-M.