Power problem with new Asus PC

[Hamdeath]

Hi,
So I just bought a new PC (spects at the end of the post).
I played 2 games on it for now:
1. Dark Souls 3 Maxed graphics (no problem)
2. Battelfield 4 Maxed graphics (after about 2 or 3 minuts, Pc shuts down because of power issues)

The spects that are on the website from where I bought it are like this:
OS: Windows10 64bits,
MotherBoard: ASUS H110M-K,
CPU: Intel i7-6700,
GPU: ASUS Turbo Nvidea Geforce GTX1060 6Go,
Supply: 450W,
You can see the PSU spects on the bottom of this website (sorry it's on frensh):
http://www.sbsinformatique.com/prod-18000-PC-Gamer-Titan-Light-Gaming-TLG7860

Thank you.

 

[armyofscrap]

interesting, kinda dumb question but is it plugged directly into the wall? because if you have another device on a power strip it can starve the computer of power (been there done that).
and is the power supply made by a name brand or is it a no name generic brand? i cant really tell from the website but its always possible you just have a bad power supply.

 

[13thmonkey]

A 450W PSU is cutting it fine unless it is high quality. Precisely what is the make and model number.

And at 300-400W I would be unconcerned about power strip issues.

 

[MaDDD]

Even though your computer would only likely draw around 330 Watts on average, that would probably be a huge thing for that power supply. As it seems like it's quite a poor quality one. I would suggest upgrading it, even if it isn't causing your issue, which it probably is. The only thing I could suggest is going to the bios and resetting the settings to factory default settings.

 

[13thmonkey]

However, the glaring point that I forgot.

You BROUGHT a whole PC, It's NEW, you paid for them to build it and support it. Take it back.

 

[Hamdeath]

interesting, kinda dumb question but is it plugged directly into the wall? because if you have another device on a power strip it can starve the computer of power (been there done that).
and is the power supply made by a name brand or is it a no name generic brand? i cant really tell from the website but its always possible you just have a bad power supply.

I'm using a power strip to power it with the screen and the rooter (so it's not alone). The PSU is a generic one I think and I can't change or the PC will be out of the 1 year "guarantee".

 

[Hamdeath]

However, the glaring point that I forgot.

You BROUGHT a whole PC, It's NEW, you paid for them to build it and support it. Take it back.

I dont think they will change it... So I may wait the 1year of the "Garantee" to be over then i ll change it myself.

 

[Name_Pys]

However, the glaring point that I forgot.

You BROUGHT a whole PC, It's NEW, you paid for them to build it and support it. Take it back.

I dont think they will change it... So I may wait the 1year of the "Garantee" to be over then i ll change it myself.

take the pc into a store and say that psu is not sufficient enough to run all my components. talk with them. youll be fine the pc will be fine

 

[13thmonkey]

No, take it back, demonstrate BF4 failing on it, ask them to stop that happening. They investigate, they determine if it is the PSU, they replace it. It was the PSU that they specified, it is their problem.

 

[13thmonkey]

And If you are worried about breaking the warranty, if they won't honor the PSU being an issue (assuming it is) then it's worth nothing anyway.

 

[MaDDD]

For that spec of PC, them supplying a bad PSU is not good for their image, or customer relations if they don't do anything about it. I don't know about things in your country, but here. If something isn't fit for the purpose it is intended to be used, you have the right to do something about it.

 

[Hamdeath]

I'm Back with more info that may be helpfull :
when the pc reboot again after shuting down it shows this screen (sorry was taking with a front camera of a phone):
http://imgur.com/a/xHlUk

 

[MaDDD]

From that picture, I wouldn't run your PC any more if the PSU is surging. I would show that picture to the people you bought the computer from and they should fix it.

 

[Hamdeath]

From that picture, I wouldn't run your PC any more if the PSU is surging. I would show that picture to the people you bought the computer from and they should fix it.

I think I ll be visiting them tomorrow maybe. But just to be sure is it safe to turn off the anti-surge option?

 

[13thmonkey]

No, I would not, it's doing a job which apparently it needs to do... the risk is that the surges reoccur and propagate through to the CPU, do not let them sell you that as a solution.

 

[MaDDD]

From that picture, I wouldn't run your PC any more if the PSU is surging. I would show that picture to the people you bought the computer from and they should fix it.

I think I ll be visiting them tomorrow maybe. But just to be sure is it safe to turn off the anti-surge option?

If it thinks your psu is surging. I wouldn't turn anything off and I also wouldn't use the computer as components end up getting damaged. An old friend of mine bought a cheap psu and always wondered why his HDDs would die. Turned out it was down to surging.

 

[Hamdeath]

Ok, I ll just give it back and make sure they dont just turn off the anti-surge as a solution as 13thmonkey said.
(Siiigh an other weekend without games...)

 

[Hamdeath]

Hi again, so I took the pc back to them and appearently they did change it.
Thank you guys.

 

[13thmonkey]

Hi again, so I took the pc back to them and appearently they did change it.
Thank you guys.

Find out what they put in it, you'll thank us later when you think about upgrading.

 

[Hamdeath]

Hi again, so I took the pc back to them and appearently they did change it.
Thank you guys.

Find out what they put in it, you'll thank us later when you think about upgrading.

They told me they puted a new one. I'll check it when the pc comes back (should be today). I ll try overclocking too, just in case.

 

[Hamdeath]

After tons of testing I think it's all good now. Didnt test the overclocking tho. I don't want to use that until I need it.

 

[13thmonkey]

After tons of testing I think it's all good now. Didnt test the overclocking tho. I don't want to use that until I need it.

Personally, do it now, whilst they are still interested in you.

 

[13thmonkey]

After tons of testing I think it's all good now. Didnt test the overclocking tho. I don't want to use that until I need it.

But be sure that you know what you are doing, and that your system is capable.

 

[Corwin65]

First chance you get, let us know what PSU they gave you.

 

[Hamdeath]

First chance you get, let us know what PSU they gave you.

ok I ll when I get home (At work right now)