Printer and Phone not being detected

[Rabmac]

Hi,

When I attached my phone (this happened after updating to Android 6.0) and printer to my PC I got the message "New Hardware detected" followed by "Installing Drivers" and finally "Driver failed to install".

Now when I attach the printer it is no longer detected and the phone is detected but I can no longer access any of the files on it. I was wondering how I can resolve this issue?

I am using Windows 7 64 bit and cannot see either device listed in device manager.

Thanks

 

[Rabmac]

Quick update, have managed to get printer working and can now see phone in My Computer. However, when I click on phone it opens but there are no folders like DCIM.

I have went into the phone and there is definitely a DCIM folder on the phone's hard drive. Any idea why I cannot see it when I connect the phone to PC?

Thanks