[SOLVED] Privacy Separator on Asus RT-AC5300

[Julianbuzz]

I'm trying to connect a HL-L3290CDW Brother Printer to the Brother app to print from my Android phone. The printer will not connect, and is recommending I disable my privacy separator setting on my router. I cannot find this anywhere. Is it called something else on an Asus router?

 

[kanewolf]

I'm trying to connect a HL-L3290CDW Brother Printer to the Brother app to print from my Android phone. The printer will not connect, and is recommending I disable my privacy separator setting on my router. I cannot find this anywhere. Is it called something else on an Asus router?

Could be called "client isolation"
Are you trying to put the printer on the guest network ?

 

[Julianbuzz]

Could be called "client isolation"
Are you trying to put the printer on the guest network ?

No, just trying to put it on the main network. I checked and I can't find a setting for client isolation either.

 

[kanewolf]

No, just trying to put it on the main network. I checked and I can't find a setting for client isolation either.

Have you verified that the printer has a valid IP address by using the status prints ?

 

[Julianbuzz]

Have you verified that the printer has a valid IP address by using the status prints ?

I have. It has a valid ip address. I tried to use this to connect it manually to the app and it still didn't work.

 

[bill001g]

Can you ping the IP address from your pc. I know asus has ping command but I forget if you can ping local devices.

If both your phone and your printer are connecting via wifi then as mentionit is likely client isolation. it is a setting on one of the wifi pages in the router.

 

[kanewolf]

I have. It has a valid ip address. I tried to use this to connect it manually to the app and it still didn't work.

Is that a manually entered (static IP) or is it set for DHCP? If it is static, then is it in the same subnet as the router ?

 

[Julianbuzz]

Thanks to everyone for suggestions. The answer was to turn off the Smart Connect feature, and give different names to the 2.4ghz and 5ghz bands. This was I can ensure that both the printer and device im printing from are on the same band.