Question Problem with Bluetooth onboard Adapter

[nessixxx]

Hey,

I have a problem with my onboard Bluetooth adapter and can't solve it by myself — maybe someone can help me

The adapter showed up in Device Manager, but all devices were greyed out.

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Hardware:

• i7-12700K
• ROG STRIX Z690-E GAMING WIFI
• G.Skill DDR5 RAM
• RTX 4080

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What I already did:

• Bluetooth adapter is enabled in the BIOS
• The Bluetooth Support Service (not sure what it's called exactly in English) is running
• Tried to install the driver (nothing happens when I start the setup, same when running it as administrator)

So I decided to uninstall the devices in Device Manager → now Bluetooth doesn’t show up at all, even when I search for hardware changes. (Hidden Devices are visible)

 

[Lutfij]

Choose the OS from the drop down menu on this site;

ROG STRIX Z690-E GAMING WIFI | ROG Strix | Gaming motherboards｜ROG - Republic of Gamers｜ROG Global

ASUS ROG STRIX Z690-E GAMING WIFI Intel LGA 1700 ATX motherboard, DDR5, PCIe 5.0, 18+1 power stages, WiFi 6E, Intel® 2.5 Gb Ethernet, M.2 Combo-Sink , USB 3.2 Gen 2x2 USB Type-C®, SATA and Aura Sync

rog.asus.com

then scroll down to Bluetooth, then manually install the latest version(Intel Bluetooth Driver V23.80.0.3) in an elevated command, i.e, Right click installer>Run as Administrator.

If the adapter still doesn't show up, you should think about reinstalling your chipset drivers. Speaking of your motherboard, what BIOS version are you on?

 

[nessixxx]

Thanks for the answer,
I already tried to manually install the Intel Bluetooth Driver V23.80.0.3 with admin rights.

Now I Updated my BIOS to 4301 and the Chipset Driver.
Tried again to install the Bluetooth driver, but same results

I don't understand why the setup doesn't launch when I try to run it.

 

[nessixxx]

It's working again. I ran the Windows troubleshooting tool, which recommended doing a cold start: turning off the PC using the power button, unplugging it for 10 seconds, and then restarting.
Somehow, that solved the problem, tbh i want to know why its working again, but im happy with it. xD