Question Problem with Ethernet since changing Motherboard and CPU ?

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Kirbyarm

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Nov 9, 2013
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I've noticed one issue with using this computer since I put it together a couple weeks ago with a new motherboard and CPU.

It is very similar, almost exactly, to what this user posted in this topic: https://forums.tomshardware.com/thr...-randomly-until-i-restart-the-device.3700033/

However, they never found or posted a solution to the problem as far as I can see...

Basically, randomly, it seems it can happen 1-2 times a day, or sometimes once every 3 days. All of my internet cuts off from all programs for this PC, and only this PC. All other phones/tablets/computers in the house remain unaffected, and since this has only started since the new motherboard and CPU were installed and only on this device - I reckon it's safe to assume that this is the origin of this issue.

What temporarily fixes it:
-Go into adapter settings and doing a "Disable" and "Enable" cycle on the ethernet adapter in question.
-Restart the PC

While it might not seem like a big deal, some programs, especially games and locally hosted servers require a full reboot which affects many users and often takes 8-12 minutes to reload the software - so it is getting pretty bothersome at this point.

I don't know much about networking or internet issues, so if anyone has any advice or knows what the problem might be, please let me know. Thanks!

Edit:

Specs:
-Gigabyte X670 Aorus Elite AX
-Ryzen 7 7850X3D
-RTX 3080 Ti
-64 GB of RAM (Ripaws S5 - P/N F5-6000J3040G32GX2-RS5K)
-2TB Samsung 980 Pro M.2
-Windows 10 Pro

-Router (ISP forced/provided): https://support.shaw.ca/t5/internet-articles/equipment-info-fibre-gateway-2-0-xb7/ta-p/29898

I believe that is the router ^. Model number TG4482.

I have no idea what router logs are, could you please tell me how to check them?

I am the owner of all of this equipment, I have full administrative access, including the communications account paying the ISP.

Pastebin of the ipconfig / all results: https://pastebin.com/U26JyFXw
 
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Update your post to incldue full system hardware specs and OS information.

Make and model modem? Make and model router or modem router if combined?

The router' logs (if available and enabled) may provide some clue. Who has full admin rights to the router? You will need help from that person.

Also, on your computer run "ipconfig /all" (without quotes) via the Command Prompt and post the results here.

You should be able to copy and paste the results with no need to retype it all.
 
drivinfast247 said:
Fresh Windows install after the motherboard change?
Click to expand...
Yes that's correct, completely fresh Windows install.

Ralston18 said:
Update your post to incldue full system hardware specs and OS information.

Make and model modem? Make and model router or modem router if combined?

The router' logs (if available and enabled) may provide some clue. Who has full admin rights to the router? You will need help from that person.

Also, on your computer run "ipconfig /all" (without quotes) via the Command Prompt and post the results here.

You should be able to copy and paste the results with no need to retype it all.
Click to expand...

I've edited the main post with the information. Hope this helps. Thanks for taking the time to take a look.

Apologies for the delay, I don't have a ton of computer time at the moment.
 
Based on ipconfig, try the following:

Disable IPv6

Change the DNS Servers to Google at 8.8.8.8 and 8.8.4.4

= = = =

The router's logs may not be enabled or more likely not available at all.

About all you can do is to carefully look the various router configuration menus for any such references.

The ISP (Shaw - correct?) may have removed that feature.

As a sort of workaround look in Reliability History/Monitor. It may be capturing some related error code, warning, or even informational event on the PC when the internet cuts off.

Pay attention to times and dates. Look for patterns.
 
@Ralston18

"carefully look the various router configuration menus for any such references"

I'm probably really slow about this, sorry, but what do you mean by that exactly?

The communications company is Shaw, yes, though Rogers has recently bought Shaw out and I'm sure there will eventually be a full transition in a matter of time.

I have to use some strange app to access the router for port forwarding and it felt very limited in what all I could do in there.

---

Reliability History only turns this one critical error as something to be concerned about, but that was several days ago and my adapter has needed to be reset 3 or 4 times today already.

https://imgur.com/K3Hbs2g
View: https://i.imgur.com/K3Hbs2g.png


---

Event Viewer shows this warning though, that appears to be network related. Thought I have absolutely no idea what any of this means. I do believe my adapter needed a reset right around then as well.

https://imgur.com/JiYXQNr
View: https://i.imgur.com/JiYXQNr.png


https://imgur.com/4coChT5
View: https://i.imgur.com/4coChT5.png


---

I'm now going to attempt the ipv6 and DNS solutions you suggested.
 
The FIRST thing to change when there is a wired ethernet problem is the cable. Start with a new, factory made, round, 100% copper, cat5e or cat6a directly from your PC to your primary router. If you have to move the PC to do this without a cable running across, the house, you should. That is the ONLY way to ensure you don't have a cable problem.
 
kanewolf said:
The FIRST thing to change when there is a wired ethernet problem is the cable. Start with a new, factory made, round, 100% copper, cat5e or cat6a directly from your PC to your primary router. If you have to move the PC to do this without a cable running across, the house, you should. That is the ONLY way to ensure you don't have a cable problem.
Click to expand...
You really think this could be an issue?

This cable has run flawlessly for 10 years across several PCs... it would be really odd for it to just suddenly be flawed exactly aligned with when the new PC hardware got installed. Especially since adapter cycling always fixes it instantly.

I won't rule this out though, as when I lifted the router a little bit ago to check the model number My PC lost connection in a different way (like a wire was unplugged for a moment), but I chalked that up as handling a live router.

Edit: Also the wire is directly connected and even in the same room.
 
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If you issue IPCONFIG /all when it working correctly and when it broken is there something different.

Key things to look for would be a disconnected state, this tends to be a hardware issue...many times the cable.

See if the IP address is valid. Can you ping the router ip. Try ipconfig /release and confirm you no longer have a IP address. Now do IPCONFIG /renew. If it get a IP it has to be able to at least partially talk to the router.
 
kanewolf said:
If this is the case, why are you reluctant to replace the cable? Seems like it would be a simple thing to test.
Click to expand...
It's not so much that I'm reluctant, I would try it right this second if I had a spare brand new cable to test right this minute. I'm disabled and arranging transport to the nearest town from my very remote location is... a bit of a process to say the least. I'm better off ordering from amazon, which also takes some time to get here but has the additional consideration of investing money into something I'm not sure is needed.

If even the slightest trace of an issue happened with the internet that wasn't router-wide afflicted devices in the past 10 years on the same cables across many devices, it would make more sense to deduce the cable being a likely candidate, but given this situation with the exact alignment of brand new hardware and no other devices are changed or affected in any capacity, it seems quite unlikely that it's the cable.
bill001g said:
If you issue IPCONFIG /all when it working correctly and when it broken is there something different.

Key things to look for would be a disconnected state, this tends to be a hardware issue...many times the cable.

See if the IP address is valid. Can you ping the router ip. Try ipconfig /release and confirm you no longer have a IP address. Now do IPCONFIG /renew. If it get a IP it has to be able to at least partially talk to the router.
Click to expand...

I have a new pastebin of the 'ipconfig /all' command being used while the adapter was "broken" as it just popped offline again. This time I let it sit for a few solid minutes to see if it would recover on its own and it does not until I perform the cycle. It has happened more times today than any other day, so it definitely appears to be getting worse.

I'm not sure what you mean by "see if the IP is valid" and I also unfortunately don't know how to "ping the router IP". When would I perform the release and renew commands exactly? Here's the pastebin, if it's still 'talking to the router' with this information, please let me know.

https://pastebin.com/CmnDrwtE

---

I have an ethernet card ordered as of yesterday as something to try at the very least. If that has similar or identical issues with the adapter with the network card that will make the cable seem considerably more likely and will then look into purchasing a new cable and giving that a shot.

In the meantime, is our consensus that this likely isn't a software or driver issue and is in fact hardware?
 
Regarding:

"I have to use some strange app to access the router for port forwarding and it felt very limited in what all I could do in there."

What is that "strange app"? Name, source, how launched?

Do you mean that you use a browser to login into the router?

According to "ipconfig /all" the Default Gateway/Router is 10.0.0.1

Enter that IP directly into your browser.

E.g.:

http:\\10.0.0.1

You should then be prompted for the router's Admin login name and password.

= = = =

Also what is the reason requirement for Port Forwarding? Are you running a server?
 
some programs, especially games and locally hosted servers require a full reboot which affects many users and often takes 8-12 minutes to reload the software
Click to expand...

what are these programs/software/servers ?

I have to use some strange app to access the router for port forwarding and it felt very limited in what all I could do in there.
Click to expand...

You don't have to use any apps to do port forwarding. Just do port forwarding in the router and allow incoming traffic for Windows firewall.
 
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Ralston18 said:
Regarding:

"I have to use some strange app to access the router for port forwarding and it felt very limited in what all I could do in there."

What is that "strange app"? Name, source, how launched?

Do you mean that you use a browser to login into the router?

According to "ipconfig /all" the Default Gateway/Router is 10.0.0.1

Enter that IP directly into your browser.

E.g.:

http:\\10.0.0.1

You should then be prompted for the router's Admin login name and password.

= = = =

Also what is the reason requirement for Port Forwarding? Are you running a server?
Click to expand...

Tried the IP as a URL, it does indeed bring me to the gateway and I was able to login without an issue. I used to do this with 192.0.0.1 or something like that, but this was like 4 years ago or so when Shaw forced me to switch out to their new router and I guess I forgot exactly why I couldn't do the one thing I used gateway access for and that was port forwarding.

https://imgur.com/JTYOxyO
View: https://i.imgur.com/JTYOxyO.png

https://imgur.com/DjxDo5L
View: https://i.imgur.com/DjxDo5L.png


I recall bringing this to their attention that I required the ability to forward ports and ranges and the only way I was able to was through mobile (despite that URL appearing it would be accessible from any browser). I'm stuck using an app on my phone called "Ignite HomeConnect".

I... have almost zero experience using a cell phone so it's incredibly frustrating bumbling around that tiny screen trying to find the port forwarding section of that app. Only reasons I have one in my possession is to confirm / verify accounts that absolutely require a mobile number to be able to text to and verify my identity and to forward ports... it's literally in sleep in a drawer for 719.5 / 720 hours a month.

lantis3 said:
what are these programs/software/servers ?



You don't have to use any apps to do port forwarding. Just do port forwarding in the router and allow incoming traffic for Windows firewall.
Click to expand...

As shown in the above screenshot the gateway / URL doesn't let me anymore and I have to use the Ignite app. I assumed it had something to do with their security protocol and they didn't want customers messing with that stuff manually / directly... but I really have no idea.

Mostly game servers when I'm locally hosting them, whatever the crew and I are up to and into. Minecraft, Palword, ARK, 7 Days etc., it's always shifting. I have another windows PC that I call my serverbox and use as a machine to host dedicated servers on, but it's currently not in use since I'm still very skeptical about this new hardware working perfectly (went through 2 months of nightmares replacing almost every part guessing at what needed to be changed out to fix the issues and of course it's the 13900K .... ). Once I'm confident I won't have to temporarily use the serverbox while the main rig is being repaired/serviced, I'll hook it all back up where it should be. Anyway, it will be back online soon but that doesn't make me okay with the internet cutting off several times a day even if it's only affecting me.
 
I don't play games and I have no experience regarding game servers. I only have very little experience setting up very simple web servers for testing purpose only.

Don't know if your ISP Shaw is using CGNAT (Carrier-Grade NAT), kind of double NAT, that will be very hard to do port forwarding that I have no experience at all.

Some said no, some said yes. Do you own any router other than Shaw's?
Are you able to check TG4482's WAN IP? Don't need full IP. As long as it does not start with 10, 172.16-172.31, or 192.168 then it's not CGNAT.

I don't know if CloudFlare's Zero Trust Tunnel technology can help. It's absolutely not easy (to comprehend) and seems you need a domain of your own.

View: https://www.youtube.com/watch?v=eojWaJQvqiw
 
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This is rather strange.

If I understand correctly when the internet is broken you can put 10.0.0.1 in the browser and can log into your router.

This would mean the ethernet and the basic networking is fine.

What I would now try when it is broken is to ping the dns at 8.8.8.8. You could also run tracert 8.8.8.8 and see if it gets past hops in your router.

Now if the affect multiple machines then I would say it was your internet or your router but to affect only your machine is harder to say. I would try to reset the router to factory if that is possible. You might have put in some rules or something that is messing it up. The other thing to try is temporaily disable the windows firewall when it is broken and see if that fixes it.
 
Just a quick update.

I switched to Wifi yesterday, and it dropped me from my 900 paid for Mbps download to 200-300. But I got around to a reboot while it was powered off and I hooked up that antenna thing that came with the motherboard. Seems I'm getting very close to the 900 now.

I haven't noticed any downsides by being wireless (the PC is 6 feet from the router after all) and as expected, haven't had a single drop in connected or adapter randomly ceasing to function issue unlike the ethernet adapter problems we've been investigating.

Reason I haven't done more for the ethernet yet is I'm waiting for the Network Card to arrive. It should be here some time today. I'll keep y'all posted when I install it. Still got 7 days to decide if I want to return the motherboard to amazon and get a replacement, should the card and a potential new cable not be reliable.
 
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