Question Problem with RAM Speeds Asrock

[sketdjo]

Hi everyone, I bought a new pair of RAM, ADATA (8GBx2) (2666 / XMP 3200) (Model: XPG Z1 DDR4), the problem is the speed of the rams. They are working at 2400, above that the pc enter in an infinite reboot loop.

I tried with 1 stick first OK, second stick loop.

I update the BIOS, reset the cmos jumper+battery+15min

The sticks are fine I tested with mem diag+ mem 86

I tried to change 1.2v to 1.35v and 1.38v, the same problem

I tried all slots combinations.

I hope someone can help.





Processor Name:
AMD Ryzen 5 2600X

Graphics:
ASUS TUF GTX 1660 SUPER OC
6144 MBytes of GDDR6 SDRAM

Motherboard Model:
ASRock B450 Gaming K4

Drives:
Samsung SSD 850 EVO 250GB
SanDisk SSD G5 BICS4 500GB

RAM:
A-DATA DDR4 3200 8GB(2X) -Running at 2400

 

[egda23]

Hi everyone, I bought a new pair of RAM, ADATA (8GBx2) (2666 / XMP 3200) (Model: XPG Z1 DDR4), the problem is the speed of the rams. They are working at 2400, above that the pc enter in an infinite reboot loop.

I tried with 1 stick first OK, second stick loop.

I update the BIOS, reset the cmos jumper+battery+15min

The sticks are fine I tested with mem diag+ mem 86

I tried to change 1.2v to 1.35v and 1.38v, the same problem

I tried all slots combinations.

I hope someone can help.





Processor Name:
AMD Ryzen 5 2600X

Graphics:
ASUS TUF GTX 1660 SUPER OC
6144 MBytes of GDDR6 SDRAM

Motherboard Model:
ASRock B450 Gaming K4

Drives:
Samsung SSD 850 EVO 250GB
SanDisk SSD G5 BICS4 500GB

RAM:
A-DATA DDR4 3200 8GB(2X) -Running at 2400

What is the exact reference of your RAM ? The Adata Z1 series is not on the QVL for your motherboard /CPU conbination
https://www.asrock.com/mb/AMD/Fatal1ty B450 Gaming K4/index.asp#MemoryPR
Given the pickiness of the B450 chipset for various RAM model, this could be a problem

 

[RealBeast]

I would look at the motherboard QVL for Pinnacle Ridge models HERE to see your memory is supported. If not you will need to contact ADATA support HERE for settings that will work, or an exchange.

 

[sketdjo]

What is the exact reference of your RAM ? The Adata Z1 series is not on the QVL for your motherboard /CPU conbination
https://www.asrock.com/mb/AMD/Fatal1ty B450 Gaming K4/index.asp#MemoryPR
Given the pickiness of the B450 chipset for various RAM model, this could be a problem

Is not on the QVL list 🙁 / the model on the ram is: AX4U320038G16-B and on QLV list shows AX4U320038G16-A.
It's weird, because 1 module could work at 3200, I entered to windows and task manager showed 3200.
But I suppose if the model is not on the list, the pair of ram couldn't work stable.
Thanks for your help!

 

[sketdjo]

I would look at the motherboard QVL for Pinnacle Ridge models HERE to see your memory is supported. If not you will need to contact ADATA support HERE for settings that will work, or an exchange.

Is not, my bad. Thanks for your help!

 

[egda23]

Is not on the QVL list 🙁 / the model on the ram is: AX4U320038G16-B and on QLV list shows AX4U320038G16-A.
It's weird, because 1 module could work at 3200, I entered to windows and task manager showed 3200.
But I suppose if the model is not on the list, the pair of ram couldn't work stable.
Thanks for your help!

It's the other way round: AX4U320038G16-B is on the list (the first reference listed, just below the title) but AX4U320038G16-A is not listed. So which one do you have ?

 

[sketdjo]

It's the other way round: AX4U320038G16-B is on the list (the first reference listed, just below the title) but AX4U320038G16-A is not listed. So which one do you have ?

Sorry I was confused, the model that I have is AX4U320038G16-A
I attached some images about the ram sticks. Thanks!
Ram 1

Ram 2

OLD RAM

NEW RAM 1

NEW RAM 2

Hwinfo
Total

NEW RAM 1

NEW RAM 2

 

[egda23]

Sorry I was confused, the model that I have is AX4U320038G16-A
I attached some images about the ram sticks. Thanks!
Ram 1

Ram 2

OLD RAM

NEW RAM 1

NEW RAM 2

Hwinfo
Total

NEW RAM 1

NEW RAM 2

I don't understand. You are trying to use your old and new RAM together ?
That will never work, these are completely different RAM with different speeds, different timings ETC...
What happens when you use only your new RAM ?

 

[sketdjo]

I don't understand. You are trying to use your old and new RAM together ?
That will never work, these are completely different RAM with different speeds, different timings ETC...
What happens when you use only your new RAM ?

The new sticks without the old ram couldn't work above 2400 (If the XMP is activated the system would be unestable)
I used 1 new ram stick and OK, with XMP at 3200 perfect.
2 new ram sticks above 2400 were unstable. Sometimes I could enter to the BIOS, but generally the pc enter in an infinite booting loop.
After of that, I decided to use the old ram stick because the new can't work above 2400, I dont know if better to use 24gb at 2400 or 16gb with the new sticks at 2400.