Problem with Razer mouse. Suggestions?

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frownigami

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Jan 8, 2013
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10,510
Hey guys,

I recently built a computer following some of the advice from users on this site, and bought the Razer Taipan along with it.

I absolutely love the mouse, except I have a strange issue on startup; the mouse consistently freezes up every few seconds for about 10 of 15 mins after boot, gradually getting better. Once that point has past, it runs perfectly for the duration of its use, until I boot up my computer the next day.

While frozen, tasks in the background still run normally, but I cannot move the mouse at all, nor can I click anything. After about 5 mins the frequency of the freezing reduces to once every 10 seconds or so, leaving me at least able to use my computer, but extremely frustrated.

I've looked around and found nothing useful on this problem.. I've re-installed drivers, installed and uninstalled synapse 2.0 at the suggestion of random internet people, but nothing seems to do the trick! As a note, when I restart my computer after attempting these fixes, the problem appears to go away, but when I do a boot after leaving the machine off for hours, the problem returns.

Has anyone heard of this before? Is my mouse just fucked, or is there something that is happening on startup that is killing it.

If it helps at all I have a gigabyte Z77 motherboard with Nvidia 640 video, running windows 7 on an SSD dual booted with linux
 
Solution
Ragnar-Kon
I too, would love an answer.

I've had problems with both of my Razer peripherals (Taipan & BlackWidow), and all of it revolved around power states. My Razer Taipan would be very laggy after a cold boot, and after waking from sleep... but otherwise would work perfectly. My BlackWidow would work around 75% of the time, but other times I would encounter issues like stuck/non-working keys that would require me to unplug my keyboard. My computer also refused to sleep on its own, even though I had set it to do so.

Tried everything I could think of and Razer Support seems just a stumped as I am (they were worthless). I eventually learned to deal with the issues, but I've had the same issues for over a year. The odd thing is this only happens...
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Ive had a problem with Synapse 2.0 since I got my mouse. It refuses to recognize the Razer DeathAdder. The workaround that I found was to uninstall drivers from the registry (as Windows had 'helpfully' found some generic ones to be going on with), uninstall synapse 2.0 and make sure it isnt running in the task manager, then install archived drivers from the Razer website. The two at the top are clearly labelled 'Synapse 2.0'. The lower 2 are without Synapse; one for MAC, the other for windows. After that, plug in the mouse again and it worked a charm. I was able to put the dpi right up to 3500dpi no sweat.

If you found this works for you please +1 it or bump it so that the solution is easier to find for others.

Cheers

Sid
 
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I noticed this posting seemed to be somewhat similar to something I experience only intermittently, but this morning a new Synapse 2.0 software update for my Naga Hex mouse borked my windows OS and stopped it dead in its tracks on reboot. I ended up just using my button on my case to turn the system off, before I started it up again.

Once it started I ended up at the screen saying I needed to repair my OS. So I ran that and it came back saying I would need to roll it back to when it was working. So I did that....it rolled it back to just before the last Windows software updates I got earlier this week.

So I had to reinstall those 14 OS software updates again, but also the option offering was the Razer Synapse 2.0 as well. I chose not to install that. Seemed to fix the problem for me. I do not know if just rolling your system back would help but it helped me.
 
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I am having this exact issue. Mouse freezes for 10-15 mins after cold boot. Symptom is mouse lag and jerkyness during this window. the buttons also don't work if it's in a 'lag state'

I too have a razer taipan and have installed synapse 2.0 after purchasing this mouse.

razer support have been unable to help and eventually told me to clean install my pc. I have not so far.

I can also confirm that after a cold boot I unplug and replug the mouse and it fixes it every time. If i don't unplug it I will suffer the 15 minutes off laggyness.
 
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I have linked this thread to the guys assisting with my open support case. I haven't found many more with the same story but if anyone has got links to more people with this taipan issue please link me to them so I can build this case that something is wrong and multiple people are experiencing this.
 
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Gentlemen, finally fixed it by moving the mice to a USB 2.0 port.
Razer did not mention specific support for USB 3.0, and I've read on other forums the same thing as well.

So I dug out my motherboard manual, figured out which is a USB 2.0 port on my back panel, and redo the mice connection.

Hope this works for you.
 
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try enabling ErP support, worked for me, you have details in earlier comments.
 
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Since people are still looking for this, I've selected Ragnar-Kon's answer as the best:

"Enabling "ErP Support" in my BIOS settings prevents my mouse from lagging after a cold boot. I assume this is because all power is cut to the mouse when the PC is shut down while ErP is enable. (Enabling ErP turns off functions like Power On by Mouse/Keyboard & Wake On LAN.) That might help fix the problem a lot of you have. Unfortunately doesn't solve the mouse problem when waking from sleep. And I need my PC to sleep--can't have it pulling 200-300 watts all day long."

After a year of trying things that what finally did it for me. It does fix the problem on boot, but as he mentions the mouse still has issues when waking from sleep. If anyone does happen to find a solution to that one day I'll welcome it, it's a great mouse and I don't see myself upgrading anytime soon, even with the minor inconvenience.
 
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If anyone can point to what i am missing it would be great.

I've tried the usb root hub method which did not fix it.

I also cannot find any ERP setting in my bios despite spending a long time looking through every menu.

I have an asrock z87 extreme 3 mobo.
Im about to uninstall synapse and do away with it completely for the time being
 
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You're not going to solve anything doing that, synapse is not a problem. Google your mobo to find where's your ErP located, it's usually under power settings. Maybe it's called different, however you must have it!
 
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Yeah you are right. Removing synapse doesn't help.

I have a lot of individual settings such as allow mouse to wake the pc or allow keyboard to wake the pc but there does not seem to be any overall power settings.

I'll keep looking
 
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So here's what I have to add to this discussion. I've been having the same problem resuming from sleep for quite a while now, I don't think I've experienced the cold boot issue. Today I got around to fiddling with it. I have the same mouse at work. So I swapped it to see if maybe the mouse is broken(my work pc is never asleep). And so far it's resuming from sleep just fine. I looked on the bottom of the mouse and I noticed that even though they're both Taipans they seem to be different revisions. The one that's resuming has a single lens on the bottom and the one that doesn't resume looks like it has a second one and it also says "dual 4g sensor" or something like that.

So to sum it up I think this might be a problem with older revisions of this mouse and there's nothing that can be done about it.
 
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Mine is the 4K dual sensor one which freezes on cold boot and resume from sleep. Even disabling USB power management doesn't do a thing.

It's most likely the firmware inside the mouse.
 
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Omg i have the same problem but what i do is unplug the usb of the taipan and then it works perfect but i have to do that every time i start my pc and I now how you feel!
 
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Unchecking the box in Device manager under the USB Hub Root power tab that allows the computer to turn off the device did the trick for me. It's so sad that this is not known by anyone over at Razer, shows how intelligent their support staff is.
 
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I know this is A little late. Still people are search for this problem. I don’t know if this helps. Just Set Polling Rate to 125 HZ in Synapse under performance tab. It worked for me hope it’s helping someone. If you game, set the cursor to hardware impute in game. If possible. I think everyone knows that by now.
 
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Nothing to do with the "intelligence" of their staff, and everything to do with the information they're provided by the company. Try working tech support, and see if you sing the same tune.

Adjusting the BIOS setting solved the issue for my Naga. The Device Manager solution didn't do anything noticeable, but the BIOS fix worked.
 
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I have the exact same issue. My current fix is to unplug the mouse for about 1 minute then plug it back in. Seems to work fine after that. Will continue reading this thread as there may be a fix...
 
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My Razer mouse worked fine after addressing the ErP setting in BIOS on my i5 system, then I decided to move the moues to my i3 system and now that freezing is back and the BIOS has no such ErP option or whatnot, even turning off power management on the USB hubs doesn't help. It's super annoying.
 
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