Programs Not Responding

dantheman1

Reputable
Dec 18, 2015
2
0
4,510
Hi Guys

I really hope someone can help me as im really at a loss here.
I hope i have posted this in the right section if not can you please redirect it to the right category many thanks.

Hi Guys

I have a brand new MSI 24GE 2QE 4K-005EU All in One PC.

Now the problem i'm having is some programs are freezing and then say "Not Responding" even when i boot up the programs within seconds they simple freeze and then that not responding message comes up, i have refreshed windows 8.1 back to factory settings but i am still having this problem,

I have checked to see if the programs are compatible with Windows 8.1 and they certainly are so i don't know why it is doing this.

The specs are:
CPU: Intel Core i7 4720HQ 2.60 GHz
Ram: 16GB
HDD: 2TB
GFX Card: NVIDIA GeForce GTX 960M

So the specs are really good so i am really at a loss at what the problem could be i have made sure i have all the up to date drivers as well,

1 other problem i have with this is that if i watch a video it glitches like mad sometimes as well, it settles down after a while but i still think this shouldn't be happening with a brand new AIO with these specs am i right?

I hope someone can help me as i think i am at breaking point and really don't fancy sending it back especially with it being Christmas and being very unlikely that i will receive a new one before Christmas as i need it for work as well.

Merry Christmas and Happy New Year to you all and look forward to hearing from you.
 
Computer Type PC/Desktop: System Manufacturer/Model Number MSI 24GE 2QE 4K-005EU
OS Windows 8.1
CPU: Intel Core i7 4720HQ 2.60 GHz
Motherboard MICRO-STAR INTERNATIONAL CO., LTD System Model MS-AE6C11
Memory: 16GB
Graphics Card: NVIDIA GeForce GTX 960M
Sound Card: Realtek High Definition Audio
Monitor(s): Displays All In One
Screen Resolution: 3840x2160
Keyboard: MSI StarType E5500W
Mouse: MSI StarMouse SW130
Hard Drives: 2TB Hard Drive, 2 Partitions 1 with 237GB which is the C: Drive and a D: Drive with 1.79 TB space
Internet Speed: http://www.speedtest.net/my-result/4926620842
Browser: Google Chrome
Antivirus: AVG Internet Security 2016