R9 390x, black screen & fans off randomly

[Symbaaa]

I could be doing anything - even typing this now with only Chrome open, and the screen would go off and I would hear the GPU fans come to a halt.

I tried updating the drivers, seemed to work, played for hours, aaand black screen. I don't get an error message, but the actual box seems to be on - just no desplay output.

Kind of annoying after just spending over £300 on this.

Any help or ideas are appreciated

 

[Pestindahouse]

Curiosity: IS it Asus Branded? Asus R9 390X Strix perheaps?

 

[Andreamorim112]

Are the temps fine?
Try underclocking it about 20 mhz. If it persists, another 20 mhz, on both the clock and memory clock.

 

[Symbaaa]

Curiosity: IS it Asus Branded? Asus R9 390X Strix perheaps?

Yeah, it's Asus R9 390x strix

 

[Symbaaa]

Are the temps fine?
Try underclocking it about 20 mhz. If it persists, another 20 mhz, on both the clock and memory clock.

Yeah, the temperatures are fine, idling at around 30-35 degrees, around 55-60 under loud (Heaven benchmark and GTA V Max settings).

 

[Manish Tewari]

I could be doing anything - even typing this now with only Chrome open, and the screen would go off and I would hear the GPU fans come to a halt.

I tried updating the drivers, seemed to work, played for hours, aaand black screen. I don't get an error message, but the actual box seems to be on - just no desplay output.

Kind of annoying after just spending over £300 on this.

Any help or ideas are appreciated

Try DDU from 3dguru to remove drivers, use another PC/ lappy to download, your GPU drivers are not installed correctly, make a "clean uninstall" and then intall fresh drivers from the scratch. it will be done.

Just in case it does not, pl come back and report.

 

[Symbaaa]

I could be doing anything - even typing this now with only Chrome open, and the screen would go off and I would hear the GPU fans come to a halt.

I tried updating the drivers, seemed to work, played for hours, aaand black screen. I don't get an error message, but the actual box seems to be on - just no desplay output.

Kind of annoying after just spending over £300 on this.

Any help or ideas are appreciated

Try DDU from 3dguru to remove drivers, use another PC/ lappy to download, your GPU drivers are not installed correctly, make a "clean uninstall" and then intall fresh drivers from the scratch. it will be done.

Just in case it does not, pl come back and report.

I don't want to jinx it, but that seemed to have worked! Thank you so much dude, you just saved me £329.99 xD

 

[Manish Tewari]

I don't want to jinx it, but that seemed to have worked! Thank you so much dude, you just saved me £329.99 xD

Happy to help, let us have a 3 day report 😀

Making a clean system restore point is also advised after 48 hrs of successful run.

 

[Undyfire]

I have the Asus Strix R9 390x as well and have the same problem....tried DDU on safe mode to uninstall drivers, but my card is shutting down randomly again :/

 

[ItzSymba]

I have the Asus Strix R9 390x as well and have the same problem....tried DDU on safe mode to uninstall drivers, but my card is shutting down randomly again :/

I RMA'd my card and picked up a 970, no problems anymore.

 

[Dragonheart1230]

OMG guys I pulled a whole nighter researching this and I think I may have found a fix.
You will need the subtitles on as the video is in spanish.
I found this worked for me when I ran the Heaven benchmark.
I even un-did the underclock and it still works fine.
Goodluck!
https://www.youtube.com/watch?v=Zu895mdNsyE