[SOLVED] RAM causing instability

[Samuel hut]

Hey.
My PC keeps turning off and turning itself back on over and over again. Initially I thought it was the PSU, then the mobo and ssd and replaced everything else but the problem persists.
PC : i7 8700
RAM : Ripjaws 16x1 3600Mhz DDR4
Mobo : Gigabyte b365 ds3h
PSU : Cooler master 850w storm edition

Ultimately I decided the RAM is the culprit as it is a 3600Mhz RAM while my mobo only supports 2666 Mhz and CPUz says that's what it's running at.
The RAM has a sticker that says 1.35v while the bios says it's at 1.2v. I'm suspecting this to be the problem.
Should I manually increase the voltage? Or is this voltage only for 3600Mhz and not for 2666 Mhz? How do I solve this problem otherwise?
Any help would be greatly appreciated.
TIA.
Added images for everything mentioned above.
https://drive.google.com/file/d/12dO4_YjwZL8yqRlhLIwTrh56nU95zvtE/view?usp=drivesdk

20220401_215828.jpg

drive.google.com

20220401_220347.jpg

drive.google.com

 

[Ralston18]

How often does the "on and off again" problem occur? How do you stop it?

Does the problem end if you boot into safe mode?

Do you see any related errors in Reliability History or Event Viewer?

= = = =

This motherboard?

https://download.gigabyte.com/FileL...ds3h_e.pdf?v=0e0359fbe5ac0d70c6aa180db9639b37

[Do verify that I found the applicable manual.]

Supported memory is listed on physically numbered Page 6.

Support memory configurations are shown on Pages 9 -10.

Double check, per the User Manual and Gigabyte's RAM QVL (Qualified Vendor's List) that you are indeed using supported RAM modules and slots.

 

[Samuel hut]

How often does the "on and off again" problem occur? How do you stop it?

Does the problem end if you boot into safe mode?

Do you see any related errors in Reliability History or Event Viewer?

= = = =

This motherboard?

https://download.gigabyte.com/FileL...ds3h_e.pdf?v=0e0359fbe5ac0d70c6aa180db9639b37

[Do verify that I found the applicable manual.]

Supported memory is listed on physically numbered Page 6.

Support memory configurations are shown on Pages 9 -10.

Double check, per the User Manual and Gigabyte's RAM QVL (Qualified Vendor's List) that you are indeed using supported RAM modules and slots.

The problem is very frequent, sometimes 5-8 times every half an hour.
Can't stop the problem.
Yes, that is the mobo and it's manual.
The RAM I'm using isn't there in the QVL compatibility.
Haven't tried the safe mode.
I was told that a higher frequency RAM will run fine but at lower MHz. Please let me know what steps I should take.
Regards,
Sam.

 

[Ralston18]

Unsupported (i.e., not in QVL) RAM can be quite problematic.

"Problematic" including seeming to work but not.... Just as it seems to be in your situation.

Yes RAM modules can run at lower frequencies. However, that still requires that the RAM is supported.

Any errors in Reliability History or Event Viewer?

 

[Samuel hut]

Unsupported (i.e., not in QVL) RAM can be quite problematic.

"Problematic" including seeming to work but not.... Just as it seems to be in your situation.

Yes RAM modules can run at lower frequencies. However, that still requires that the RAM is supported.

Any errors in Reliability History or Event Viewer?

Yes. Please find the images.
https://drive.google.com/file/d/134e6BIILYymepfWE8ZTrQMWRW92nY-Y6/view?usp=drivesdk

Google Drive: Sign-in

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).

drive.google.com

 

[Ralston18]

No Google Drive here -

Please post the images via imgur (www.imgur.com).

 

[Samuel hut]

No Google Drive here -

Please post the images via imgur (www.imgur.com).

My bad, sorry. Here's the photo on Imgur.

https://imgur.com/a/DBe3HUH

View: https://imgur.com/a/DBe3HUH

 

[Ralston18]

No problem - image is now available.

Check the following link:

https://www.pcerror-fix.com/error-code-0xc0000035

Just read but do not immediately do anything. Objective is to just compare your system's current configuration to the examples shown in the link.

What is the same, what is different?

Make no changes for the moment. No registry edits, no third party tools/apps etc. claiming to fix the problem.

For example: Do any of the listed potential "causes" apply?

Here are a couple of other links:

https://www.windowsphoneinfo.com/threads/perfdiag-logger-0xc0000035.639851/

https://www.windowsphoneinfo.com/th...-remediation-event-2-error-0xc0000035.574393/

Objective being to narrow down the possible causes. Then with an identified cause find a fix. Hopefully a fix that does not involve Registry Editing. Registry editing is a last resort.

Read the links and just work through the various windows to check.

And look for similar links as well. Good chance that you will notice something else that did not immediately appear relevant.

Still all may be moot if the RAM is not supported.

Just be careful while looking into things. "Cancel" is your friend. Be careful what you click in the links.

 

[Samuel hut]

No problem - image is now available.

Check the following link:

https://www.pcerror-fix.com/error-code-0xc0000035

Just read but do not immediately do anything. Objective is to just compare your system's current configuration to the examples shown in the link.

What is the same, what is different?

Make no changes for the moment. No registry edits, no third party tools/apps etc. claiming to fix the problem.

For example: Do any of the listed potential "causes" apply?

Here are a couple of other links:

https://www.windowsphoneinfo.com/threads/perfdiag-logger-0xc0000035.639851/

https://www.windowsphoneinfo.com/th...-remediation-event-2-error-0xc0000035.574393/

Objective being to narrow down the possible causes. Then with an identified cause find a fix. Hopefully a fix that does not involve Registry Editing. Registry editing is a last resort.

Read the links and just work through the various windows to check.

And look for similar links as well. Good chance that you will notice something else that did not immediately appear relevant.

Still all may be moot if the RAM is not supported.

Just be careful while looking into things. "Cancel" is your friend. Be careful what you click in the links.

Thank you. Truly appreciate the in detail answer and effort you've taken to be professional. Will let you know if I notice anything with respect to the same links.

 

[Samuel hut]

No problem - image is now available.

Check the following link:

https://www.pcerror-fix.com/error-code-0xc0000035

Just read but do not immediately do anything. Objective is to just compare your system's current configuration to the examples shown in the link.

What is the same, what is different?

Make no changes for the moment. No registry edits, no third party tools/apps etc. claiming to fix the problem.

For example: Do any of the listed potential "causes" apply?

Here are a couple of other links:

https://www.windowsphoneinfo.com/threads/perfdiag-logger-0xc0000035.639851/

https://www.windowsphoneinfo.com/th...-remediation-event-2-error-0xc0000035.574393/

Objective being to narrow down the possible causes. Then with an identified cause find a fix. Hopefully a fix that does not involve Registry Editing. Registry editing is a last resort.

Read the links and just work through the various windows to check.

And look for similar links as well. Good chance that you will notice something else that did not immediately appear relevant.

Still all may be moot if the RAM is not supported.

Just be careful while looking into things. "Cancel" is your friend. Be careful what you click in the links.

After reading through all of them, the error in the event viewer is something that's shown when a crash occurs, meaning it is the result of a crash and not the cause. What do I do next?

 

[Ralston18]

Take another look through Reliability History.

Do you have any other known working RAM modules to swap in as a test?

 

[Samuel hut]

Take another look through Reliability History.

Do you have any other known working RAM modules to swap in as a test?

Take another look through Reliability History.

Do you have any other known working RAM modules to swap in as a test?

Nothing in reliability history.
Nope, invested all the money I set aside for the RAM on this stick.

 

[Ralston18]

Pretty much gone full circle here.....

Going back to Post #3:

"The RAM I'm using isn't there in the QVL compatibility. "

All I can suggest at this time is to return (RMA) the RAM and purchase a QVL supported RAM kit for dual channel use.

 

[Samuel hut]

Pretty much gone full circle here.....

Going back to Post #3:

"The RAM I'm using isn't there in the QVL compatibility. "

All I can suggest at this time is to return (RMA) the RAM and purchase a QVL supported RAM kit for dual channel use.

Thank you.

 

[Samuel hut]

Pretty much gone full circle here.....

Going back to Post #3:

"The RAM I'm using isn't there in the QVL compatibility. "

All I can suggest at this time is to return (RMA) the RAM and purchase a QVL supported RAM kit for dual channel use.

Thank you, does Gskill do refunds? I bought this RAM 2 months ago.

 

[Ralston18]

I found this link:

https://www.gskill.com/warranty#:~:text=For G.&text=You are entitled to a,amount to a major failure.

Was the RAM a direct purchase or via some vendor source? You may need to start with the vendor.

Vendor's website should have some section regarding return policies and procedures.

 

[Samuel hut]

I found this link:

https://www.gskill.com/warranty#:~:text=For G.&text=You are entitled to a,amount to a major failure.

Was the RAM a direct purchase or via some vendor source? You may need to start with the vendor.

Vendor's website should have some section regarding return policies and procedures.

Thank you, I have checked with the vendor, they don't offer refunds.

 

[Samuel hut]

Thank you, I have checked with the vendor, they don't offer refunds.

I've decided to buy a new RAM.
HyperX Fury Black 16GB 2400MHz DDR4 CL15 DIMM Single Stick HX424C15FB4/16
Could you please let me know if it is compatible?

 

[Samuel hut]

I found this link:

https://www.gskill.com/warranty#:~:text=For G.&text=You are entitled to a,amount to a major failure.

Was the RAM a direct purchase or via some vendor source? You may need to start with the vendor.

Vendor's website should have some section regarding return policies and procedures.

HyperX Fury Black 16GB 2400MHz DDR4 CL15 DIMM Single Stick HX424C15FB4/16
Could you please let me know if it is compatible?

 

[Ralston18]

You must go to the motherboard's manufacturer's website and check the QVL, forums, and FAQs.

Details matter and you "must be there" and involved to check such details. Motherboard version number etc..

In addition go to some RAM manufacturer's websites. Enter the required information (motherboard, slots, etc.) and determine what the RAM sticks the manufacturers claim as compatible.

Carefully check all of the specs.

Read the spec sheets. Put a check by each spec that matches the motherboard's requirements.

At some point there will be some consensus that RAM stick "X" is compatible with and will work with your motherboard.

(Compatible, in some cases, could simply mean, that the RAM stick will fit in the slot.)

= = = =

For example, I randomly went to Kingston's Website and entered your motherboard model.

Results (provided I did indeed, correctly identify the motherboard):

https://www.kingston.com/en/memory/search/model/100628/gigabyte-b365m-ds3h-motherboard

Note the filters in the left side column.

Also note the first two RAM listings: They are almost identical. But there are differences in the description and part number.

Neither product seems to match the Hyper X RAM module that you are considering.

Again: details matter.

 

[Samuel hut]

You must go to the motherboard's manufacturer's website and check the QVL, forums, and FAQs.

Details matter and you "must be there" and involved to check such details. Motherboard version number etc..

In addition go to some RAM manufacturer's websites. Enter the required information (motherboard, slots, etc.) and determine what the RAM sticks the manufacturers claim as compatible.

Carefully check all of the specs.

Read the spec sheets. Put a check by each spec that matches the motherboard's requirements.

At some point there will be some consensus that RAM stick "X" is compatible with and will work with your motherboard.

(Compatible, in some cases, could simply mean, that the RAM stick will fit in the slot.)

= = = =

For example, I randomly went to Kingston's Website and entered your motherboard model.

Results (provided I did indeed, correctly identify the motherboard):

https://www.kingston.com/en/memory/search/model/100628/gigabyte-b365m-ds3h-motherboard

Note the filters in the left side column.

Also note the first two RAM listings: They are almost identical. But there are differences in the description and part number.

Neither product seems to match the Hyper X RAM module that you are considering.

Again: details matter.

Hey, so the RAM I already have is compatible, nothing's wrong with the RAM itself. Thank you.