Random pc shutdowns on newly built system

ScopeThaGecko

Honorable
Mar 17, 2013
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10,540
Hello,

I recently built a brand new gaming pc for a friend of mine. When he played Guild Wars 2 the pc randomly shut down after a few minutes. I thought it was weird so I went over and stresstested the system and after about 8 minutes the screen turned black and it sounded like a pc crash. This has also happened today when my friend tried to play Skyrim. Although this is something that does not occur when playing a game like League of Legends. I thought about the pc overheating, but the temperatures never hit too high. CPUmax : 78 C & GPUmax : 68 C

The system specs are:
i5-4690k
msi z87-g43
asus gtx970 strix
8gb balistix ram
1tb seagate baracuda hd
xfx 550w psu
arctic freezer 7

The system uses the latest drivers and all.

Als another problem he has been having that I have not been able to solve. Whenever the pc is restarted (from the start menu or just pressing the hard reset button), the pc restarts but there is no sound and the monitor does not get any data signal from the pc. The only thing that works now is shutting down the pc by keeping the power button pressed for a few seconds.

I hope somebody will be able to help me out here.

Sincerely,

Gecko
 


I believe i have updated the BIOS but im not certain, ill check it out tomorrow or monday.

Thanks
 


I have updated the bios to the newest version available. still no change to the issues.
and now, we activated msi ultra fast boot and now we cant get into the bios.
we also tried re-installing windows, still no change.

i just dont know what to do anymore