Random restarts no bsod only when browsing internet

[James Cuthbert]

Hi all ive been having problem with random restarts it only happens when im browsing internet, if I play any game it doesn't restart only when surfing the web, But if I play a game then surf web it doesn't restart.. ive tested each stick of ram and it restarts on all of them.. any help would be great thanks.

FX 6300
Gigabyte 78LMT - USB 3 rev 5.0
CM G Series 600w
EVGA 560 ti DS

 

[James Cuthbert]

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 23/09/2013 11:50:10 a.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\092313-13852-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x52EBC9)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008A1C8F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[James Cuthbert]

Also I thought it was windows 8 so I went back to windows 7 but it does the same

 

[Reikokuna]

Hi James,

Verify if you have the lastest update on your bios, if not update it. If problem persists did you test all your memory sticks on the same Mobo port? Of did you test on different ports?

 

[James Cuthbert]

Hi James,

Verify if you have the lastest update on your bios, if not update it. If problem persists did you test all your memory sticks on the same Mobo port? Of did you test on different ports?

Hi thanks for reply my mb has no bios update.. and yes I tried them in different ports. was thinking it was psu, but it doesn't restart when gaming for hours only wen I turn pc on and go straight into browser and then 10 mins later it will restart

 

[Reikokuna]

Hmm do you have/had anything overclocked? Try and stress test your CPU with Prime95 to see if it is CPU/Mobo related. Anyway can also be a problem in th PSU (which I find it odd if you say it only crashes when opening the a browser). Btw it happens with any browser?

 

[James Cuthbert]

Hmm do you have/had anything overclocked? Try and stress test your CPU with Prime95 to see if it is CPU/Mobo related. Anyway can also be a problem in th PSU (which I find it odd if you say it only crashes when opening the a browser). Btw it happens with any browser?

yea with any browser I was looking in event logger today and it says it is kernel power error id41

 

[James Cuthbert]

and no never overclocked.. how long should I run stress test

 

[Reikokuna]

and no never overclocked.. how long should I run stress test

Well several hours would be ideal. Try and install a temperature checker also, you don't want to run the test for too much time if the temperatures get too high. Well propably is PSU related with that error, the thing I find odd is that you claim it only crashes when browsing the web... If it happened during different circumstances it would be the PSU 100% sure...

 

[James Cuthbert]

and no never overclocked.. how long should I run stress test

Well several hours would be ideal. Try and install a temperature checker also, you don't want to run the test for too much time if the temperatures get too high. Well propably is PSU related with that error, the thing I find odd is that you claim it only crashes when browsing the web... If it happened during different circumstances it would be the PSU 100% sure...

ok will give it a try

 

[James Cuthbert]

haven't run prime 95 yet but I turned off cool and quiet and its going good no restarts yet


scratch that it restarted..

I have now disabled all audio drivers 3 NVidia and 1 VIA HD and have just left the one im using and hasn't restarted yet will update in a few days if all is going well.

 

[tanth]

haven't run prime 95 yet but I turned off cool and quiet and its going good no restarts yet


scratch that it restarted..

I have now disabled all audio drivers 3 NVidia and 1 VIA HD and have just left the one im using and hasn't restarted yet will update in a few days if all is going well.

 

[tanth]

i have the exact same problem....while browsing the net I get random restarts...same mini dump bs... what did you do to stop he restarts?

 

[James Cuthbert]

i have the exact same problem....while browsing the net I get random restarts...same mini dump bs... what did you do to stop he restarts?

Hi I switched my graphics card to 760 and problem went away, I thought it was my psu and was going to upgrade that as well but haven't hard restart yet

 

[mishike]

Hi! I have the same problem here! Exactly the same, sometimes my ati catalyst stops work etc.
Everything is new (my videocard is about 3 motnh old) in my computer, latest bios, latest drivers, with fresh w8.1,
While playing music, or running another app, everything is okay.


What could be the reason?

 

[mykwee88]

Hi James. Fast forward into 2020, December the 9th and I am having the similar problem. Restarts only when browsing the internet. Restarts when I boot up and go straight into a browser 10 minutes later. When playing COD Warzone and Battlefield V, no problem. Thing is, I'm using an RX 5700XT. I originally used an Asrock Z370 motherboard with the GPU and experienced no such problem. But when I decided to switch to an ASUS Z390-A Prime (still paired with all the same parts from the Z370 build), I started experiencing the random restarts... I also had the occasional BSOD with VIDEO TDT Failure atikmpag.sys problem... Do you think this is really due to AMD GPU's?