Random shutdowns while gaming after graphics card replacement

[BraxVitto]

I recently replaced my Nvidia GTX 760 with a 980. They were both MSI manufactured cards. But now while I'm gaming using the new GTX 980 at seemingly random times my entire system shuts down and comes back on a second later. One thing I am aware of is that for the 980 that I have it is recommended that I have a 500w PSU. My current PSU is a 750w unit but I'm not really beyond ruling out a power related issue. Any help would be greatly appreciated.

 

[JingLuci]

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

 

[iwillruinyou]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

 

[BraxVitto]

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

 

[JingLuci]

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

 

[BraxVitto]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

Before I go ahead and order a new PSU I'm curious if you know anything about my current PSU. This appears to me the model currently inside my PC http://www.newegg.com/Product/Product.aspx?Item=N82E16817494008 do you know if the manufacturer normally creates bad PSU's? I'm still a little skeptical it is this PSU because the required Wattage for the new card is practically identical to the old one and that is the only thing that has changed. If I do replace it should I move up to a 850w PSU?

 

[JingLuci]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

Before I go ahead and order a new PSU I'm curious if you know anything about my current PSU. This appears to me the model currently inside my PC http://www.newegg.com/Product/Product.aspx?Item=N82E16817494008 do you know if the manufacturer normally creates bad PSU's? I'm still a little skeptical it is this PSU because the required Wattage for the new card is practically identical to the old one and that is the only thing that has changed. If I do replace it should I move up to a 850w PSU?

By reviews online, the PSU you have is actually a decent PSU. Have you checked your window logs on what the issue might be when your PC shuts down ? Right click > My Computer > Manage > Event Viewer > Windows Log > System. Then look for the times when it has a red or yellow icon. Should give you something to start working with. At this point, I'm not really sure if the PSU is at fault. But have a look at your window logs during the times of your shut down.

 

[BraxVitto]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

Before I go ahead and order a new PSU I'm curious if you know anything about my current PSU. This appears to me the model currently inside my PC http://www.newegg.com/Product/Product.aspx?Item=N82E16817494008 do you know if the manufacturer normally creates bad PSU's? I'm still a little skeptical it is this PSU because the required Wattage for the new card is practically identical to the old one and that is the only thing that has changed. If I do replace it should I move up to a 850w PSU?

By reviews online, the PSU you have is actually a decent PSU. Have you checked your window logs on what the issue might be when your PC shuts down ? Right click > My Computer > Manage > Event Viewer > Windows Log > System. Then look for the times when it has a red or yellow icon. Should give you something to start working with. At this point, I'm not really sure if the PSU is at fault. But have a look at your window logs during the times of your shut down.

I did as you have said above and around the times of these crashes I found a critical error. I pasted the information below. Does this mean anything?

Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-22T22:44:19.800812800Z" />
<EventRecordID>243596</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Braxton-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[JingLuci]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

Before I go ahead and order a new PSU I'm curious if you know anything about my current PSU. This appears to me the model currently inside my PC http://www.newegg.com/Product/Product.aspx?Item=N82E16817494008 do you know if the manufacturer normally creates bad PSU's? I'm still a little skeptical it is this PSU because the required Wattage for the new card is practically identical to the old one and that is the only thing that has changed. If I do replace it should I move up to a 850w PSU?

By reviews online, the PSU you have is actually a decent PSU. Have you checked your window logs on what the issue might be when your PC shuts down ? Right click > My Computer > Manage > Event Viewer > Windows Log > System. Then look for the times when it has a red or yellow icon. Should give you something to start working with. At this point, I'm not really sure if the PSU is at fault. But have a look at your window logs during the times of your shut down.

I did as you have said above and around the times of these crashes I found a critical error. I pasted the information below. Does this mean anything?

Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-22T22:44:19.800812800Z" />
<EventRecordID>243596</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Braxton-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

This means a ton of things which I don't understand myself. And the complicated part come now. You have to google it around. I can only help you with the hardware side of problem but this is a software side. So what I can recommend you to do is to follow the Event ID and google it and then read up on the relevant details. Sorry can't help you any further than this.

 

[BraxVitto]

I had a similar issue when I upgraded from GTX 760 to GTX 970. My PSU had 650W and was supposed to be perfectly fine, but it turned out that it was of really low build quality. Maybe yours is the same, so I would recommend that you borrow a different PSU from a friend in order to test if that is indeed the cause of your issue.

Have you got the drivers up to date ? It might be due to outdated drivers. Either that or your GPU is a faulty one. Not really sure but it would help if you could put out your temperatures while stress testing the GPU. Might give us some understanding to better help you.

I completely wiped out all of my nvidia drivers and reinstalled them and that helped a lot, the crashes are much less frequent now. But it still is happening all the time, but only while a game is running. I'm pretty sure it is not a heating problem at this point in time. I managed to cool my pc to the point that the card did not go above 60C while testing it and the CPU did not go above 40C. Is there anything other than a power supply problem that could cause this kind of behavior?

If it's only happening when you are playing games then it's highly likely due to your PSU being of a lower quality one, it is unable to supply adequate power to the GPU when it is at load for long period of time. Try changing the PSU to something of a higher quality one and try. Something like the EVGA SuperNova G2 series is a really good one to start with.

Before I go ahead and order a new PSU I'm curious if you know anything about my current PSU. This appears to me the model currently inside my PC http://www.newegg.com/Product/Product.aspx?Item=N82E16817494008 do you know if the manufacturer normally creates bad PSU's? I'm still a little skeptical it is this PSU because the required Wattage for the new card is practically identical to the old one and that is the only thing that has changed. If I do replace it should I move up to a 850w PSU?

By reviews online, the PSU you have is actually a decent PSU. Have you checked your window logs on what the issue might be when your PC shuts down ? Right click > My Computer > Manage > Event Viewer > Windows Log > System. Then look for the times when it has a red or yellow icon. Should give you something to start working with. At this point, I'm not really sure if the PSU is at fault. But have a look at your window logs during the times of your shut down.

I did as you have said above and around the times of these crashes I found a critical error. I pasted the information below. Does this mean anything?

Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-22T22:44:19.800812800Z" />
<EventRecordID>243596</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Braxton-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

This means a ton of things which I don't understand myself. And the complicated part come now. You have to google it around. I can only help you with the hardware side of problem but this is a software side. So what I can recommend you to do is to follow the Event ID and google it and then read up on the relevant details. Sorry can't help you any further than this.

Ok I'll do that. Thanks for all the help so far!