Razer ouroboros cursor wont move in wireless mode

[Echocb]

EDIT: Wow never realized the amount of views on this. For those of you seeing it now Hold both the buttons under the scroll wheel for a few seconds and be sure to use 2 fingers and press good. Turning it off and on like that may fix it. As well be sure to try and select different profiles to see what happens. Good luck!
EDIT 2: messing with drivers cant hurt either if that doesn't work.

I purchased my razer ouroboros 2 days ago and it was working fine until now. When I put it into wireless mode the cursor wont move and button 1, 2 and the scroll wheel don't do anything. However my dpi changer and sensitivity clutch still work along with mouse button 4 and 5. It works fine in wired mode though.

 

[Ch3zzie]

I have this problem and i try to contact razer suport and the autorized dealer in my country..and the answer is RMA,man i really dont like this.but i will try to change it..if it works i will post it again,if its not its because the synapse software i think
Nb : have u tried in pc that dont have synapse software?

 

[Echocb]

I have this problem and i try to contact razer suport and the autorized dealer in my country..and the answer is RMA,man i really dont like this.but i will try to change it..if it works i will post it again,if its not its because the synapse software i think
Nb : have u tried in pc that dont have synapse software?

My mouse has actually started working agian and I'm not sure what fixed it. Try making a second profile and once in wireless mode select it and then select your original one.

 

[Ch3zzie]

try this..1st go for wireless mode then change it to wired mode in this condition it is still work?then do this after wired mode,change it again to wireless mode..my mouse cant do that tough..today i sent it back to my autorized dealer for RMA..
just curious is your problem same as mine?or mine worst..phew

 

[scalzo]

I purchased my razer ouroboros 2 days ago and it was working fine until now. When I put it into wireless mode the cursor wont move and button 1, 2 and the scroll wheel don't do anything. However my dpi changer and sensitivity clutch still work along with mouse button 4 and 5. It works fine in wired mode though.

I had a similar issue, what got mine going again was turning the mouse off (holding the dpi buttons for about 5 seconds) unplugged the little base charger waited for the computer to make the Unplugged USB noise, plugged the base back in waited for the USB plugged in noise then turned the mouse back on. Hope this helps

 

[FOOD111]

I purchased my razer ouroboros 2 days ago and it was working fine until now. When I put it into wireless mode the cursor wont move and button 1, 2 and the scroll wheel don't do anything. However my dpi changer and sensitivity clutch still work along with mouse button 4 and 5. It works fine in wired mode though.

I just had this happen to my new Ouroboros. I managed to solve this by uninstalling the driver for the dock. There seems to be a separate driver for the dock and for the mouse in wired mode. Uninstalling the dock driver, note I didn't delete the driver, then running a hardware scan with the dock plugged in fixed it for me. Windows picked up the dock was there and the mouse started to work immediately. I hope this helps.