[SOLVED] Really need some help please

[Seipher09]

This may need to be in another spot but I will try here....

I was using an MSI RTX 2060. System working fine.

I received my MSI RTX 3060 and installed it. System booted fine.

System runs smooth but if I try to play any games after about 10 minutes the entire system just shuts off and will not turn back on until I unplug it and plug it back in.

Did a fresh install of all the graphics drivers with no success.

Double checked that all cables were in secure.

Uninstalled the RTX 3060 and put my working RTX 2060 back in. Now having the same issue with the RTX 2060 where the system shuts off after about 10 minutes of video games.


Any suggestions at all on what is going on and a possible fix? I was thinking it was the PSU but it isn't old and it's weird how it just instantly had issues all of a sudden with even my old card that worked fine.

Using:
ASUS BF350-F Motherboard
MSI RTX 2060/3060
EVGA 750 BQ, 80+ BRONZE 750W
Corsair 16GB DDR4 Ram

 

[Deleted member 14196]

Sounds like a power supply issue. Also check your temperatures to make sure this is not a thermal issue

 

[Dean0919]

If you don't play, it doesn't? I'm thinking about power supply. Can you check it with other power supply? Or it can be temperature problem too. Check temperature too when loading your system.

 

[Seipher09]

If you don't play, it doesn't? I'm thinking about power supply. Can you check it with other power supply? Or it can be temperature problem too. Check temperature too when loading your system.

That is correct, it only shuts off while gaming. I was able to watch Netflix with no issues at all. Sadly do not own another power supply to test with. Temps were running ok when I checked those.

 

[Krotow]

I'm curious why it is not possible to turn computer on without physical unplugging - it shouldn't happen even on emergency shutdown on undervoltage. Yes, better borrow another known good PSU and check how things work then.

 

[Dean0919]

I think that this problem is coming from your power supply (can't say for sure though). If it's possible to borrow power supply from someone and test it on a different power supply would be nice, or take it in some tech store and ask them for help with diagnosis.

 

[Zerk2012]

That is correct, it only shuts off while gaming. I was able to watch Netflix with no issues at all. Sadly do not own another power supply to test with. Temps were running ok when I checked those.

If you have to unplug it then it's tripping a safety on the PSU.

 

[Krotow]

If you have to unplug it then it's tripping a safety on the PSU.

Seems he still need another PSU with higher wattage and/or better quality to check his issue.

 

[Seipher09]

Seems he still need another PSU with higher wattage and/or better quality to check his issue.

The odd thing though is I have been using it with my RTX 2060 with 0 issues for a year and a half. Just so weird that as soon as I plugged in the RTX 3060 the power supply is having issues as my RTX 2060 is also now shutting down the system.

 

[Krotow]

Try previous driver version with 2060 then. And you can try downclock GPU with OEM utility or MSI Afterburner for test as well. Most likely latest drivers allow to crank up GPU clock more which raise power demand on 12V rail and cause PSU shutdown by undervolting.

 

[Seipher09]

Try previous driver version with 2060 then. And you can try downclock GPU with OEM utility or MSI Afterburner for test as well. Most likely latest drivers allow to crank up GPU clock more which raise power demand on 12V rail and cause PSU shutdown by undervolting.

Think I found the problem. My PSU fan is not spinning. Any idea if there is a way to fix that? I don't think there is a cable that came loose as I don't think the PSU has a fan cable?

 

[Krotow]

PSU indeed have FAN cable - inside PSU itself and connected to PSU circuit board. "Smart" PSU can turn fan on and off and regulate fan RPM according to power demand from PSU and temperature inside PSU. In simpler ones fan simply rotate on predefined RPM. EVGA 750 BQ as Tier C PSU may not be smart one. So it is completely possible that your PSU fan is dead and PSU subsequently go into overheat caused emergency shutdown. Possible test at this case would be PSU fan replacing with 12V case fan for brief period. Obviously when PSU is disconnected from mains and capacitors discharged. Maybe bring this PSU to repair service - they will check the fan and replace it if needed. Plus this will save you from accidental electrocution.

 

[Mtop]

Also keep in mind that even though the recommended power supply for both cards is 500 watts the 3060 will likely draw 40 more watts than the 2060.