Realtek onboard audio missing from device manager.

[tothagata.bhattacharjee]

So two days ago I upgraded my system from AMD FM2 (DDR3) platform to AMD Ryzen platform.

My old specs:
Gigabyte f2a68hm-s1
Corsair CMV8GX3M1A1600C11
AMD ATHLON X4 860K

My new specs :
Msi B450M-PRO VDH
Ryzen 3 1200
Gtx 1060 3gb
4gb ram

I am using the same hard disk of my old system with Windows 8.1 64bit installed. I didn't reinstalled windows after changing motherboard.


Problem : My speaker was working fine on my old system but it is not getting detected when I connect to new motherboard and I get no audio.
Also after installing realtek audio drivers it does not fix the issue. Then I checked the device manager and found that realtek audio was missing from device manager.
I tried installing and uninstalling driver several times but the onboard audio is not getting detecting by windows. Also after installing drivers and rebooting, realtek audio manager is also absent on control panel.
But the option to unistall the audio driver is available on control panel. Also my on broad audio are enable on Bios.

Please find pictures attached :
https://drive.google.com/file/d/1DHRDqbxKEoZZV5L13Rp1CswLm9G93y-3/view?usp=drivesdk
https://drive.google.com/file/d/1rrX1W8taOD0hyE0S75UJ7PyM2IvbFGeh/view?usp=drivesdk
https://drive.google.com/file/d/11gAUMVKVlgcaD9br9VG1N6GEWVaCKGuX/view?usp=drivesdk
https://drive.google.com/file/d/1mNoy8EbP0g1m9utYe31jalSh9cdlrVN_/view?usp=drivesdk
https://drive.google.com/file/d/1gMNQFaFZMh-X3O8gy22YURHhp_U79dkr/view?usp=drivesdk

Update:
I did a clean install to windows 10 but it didn't solved the issue. I also tried installing all drivers from msi Motherboard page but still no luck. Realtek audio is not getting detected by device manager.

 

[boju]

Could try installing audio driver direct from Realtek http://www.realtek.com/

Though, i don't like your chances, there's no chipset drivers available for Win 8.1.

You're better off biting the bullet and go Win10. Try do the upgrade.

 

[tothagata.bhattacharjee]

Could try installing audio driver direct from Realtek http://www.realtek.com/

Though, i don't like your chances, there's no chipset drivers available for Win 8.1.

You're better off biting the bullet and go Win10. Try do the upgrade.

Okay I will let you know after installing windows 10.

 

[tothagata.bhattacharjee]

Could try installing audio driver direct from Realtek http://www.realtek.com/

Though, i don't like your chances, there's no chipset drivers available for Win 8.1.

You're better off biting the bullet and go Win10. Try do the upgrade.

Update :-
I did a clean format and installed windows 10 but the problem still persist.
I installed AMD chipset driver and audio driver but no luck. Still realtek audio is not appearing on device manager and windows is not detecting any speakers.

Is it a hardware issue?

 

[boju]

Did you try replug the speakers so the connection is refreshed?

How about volume, is the bar going up and down?

Have you tried headphones?

Audio will still work without audio manager, its the driver that makes the audio work. Asus did remove audio manager from their latest drivers so people had to install older drivers to get it back, but your board is Msi, not sure if they did the same thing.

Maybe the board is faulty?

 

[tothagata.bhattacharjee]

Did you try replug the speakers so the connection is refreshed?

How about volume, is the bar going up and down?

Have you tried headphones?

Audio will still work without audio manager, its the driver that makes the audio work. Asus did remove audio manager from their latest drivers so people had to install older drivers, but your board is Msi.

Maybe the board is faulty?

When I click Volume button troubleshooting opens as no playback device is available.
I disconnected and connected speaker many times.
Headphones also don't work.
I can understand it will work without audio manager. But in device manager it is not detecting realtek.

Yes the board maybe faulty.

 

[boju]

Could try reset cmos by taking out the mobo battery

 

[tothagata.bhattacharjee]

Could try reset cmos by taking out the mobo battery

The motherboard is new. I don't think it would help.

 

[Peter Martin]

you will need a fresh, CLEAN install of windows 10, you can't go from dissimilar hardware and use the same os!! NEVER. 99.999% of the time you cannot get away with this.

 

[tothagata.bhattacharjee]

you will need a fresh, CLEAN install of windows 10, you can't go from dissimilar hardware and use the same os

I did a fresh clean install to windows 10 but it didn't solved the issue.

 

[boju]

Did you update bios? Loading bios defaults is recommended after updating or by clearing cmos, just helps new firmware data to re-enter cmos.

Or if you haven't updated bios, maybe try that.

You're probably right though, audio shouldn't be this difficult.

 

[Peter Martin]

get all the drivers from MSI for your exact board

https://www.msi.com/Motherboard/support/B450M-PRO-VDH#down-driver&Win10%2064

get all of them and install them on windows 10, you said in your post you did not reinstall after moving to new mobo, so, you did or you didn't? which is it?

 

[tothagata.bhattacharjee]

Did you update bios? Loading bios defaults is recommended after updating or by clearing cmos, just helps new firmware data to re-enter cmos.

Or if you haven't updated bios, maybe try that.

You're probably right though, audio shouldn't be this difficult.

Okay, I will update the Bios and will inform you.