Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
If it works for your situation, editing the ticket is a simple solution.
Glad you got it going. The invitation process is something of a puzzle, and
some of the permutations are laid out in this KB article:
http://support.microsoft.com/default.aspx?kbid=301529
Now that you know that you have a NAT at your end, and that it isn't
apparently UPnP enabled (do look at the firmware upgrade they have, if it
isn't already applied on your unit)--you can make sense out of the charts.
"Mustang" <Mustang@discussions.microsoft.com> wrote in message
news:FE294F02-8BBD-4263-8020-1B40DB6F3BFF@microsoft.com...
> Problem Resolved
> The solution so far is to edit the Ticket to reflect the correct IP.
> It was assigning my Internal IP in lieu of the External IP.
> The Actiontec makes no mention of UPnP, so I Forwarded 2869 TCP and 1900
> UDP
> and will determine what happens when I use Windows Messenger.
> I have the firewall set for UPnP operation also.
> As you can see, the Actiontec User Manual leaves a lot to be desired.
> I want to thank you both for your assistance. I learned something from
> both
> of you.
> I had completely forgotten about the DSL being a modem/router.
>
> "Bill Sanderson" wrote:
>
>> Hit send a little fast.
>>
>> I didn't notice whether this device is UPnP enabled.
>>
>> I believe the accepted wisdom is that if you have a UPnP router, you want
>> to
>> enable UPnP services on the host machine, and pass the invitation via
>> Messenger--I'm unclear whether it matters whether this is Windows
>> Messenger
>> or MSN Messenger. This method should work without ticket editing.
>>
>> Otherwise, edit the ticket to contain the external IP, and forward the
>> port,
>> and it should work.
>>
>> "Mustang" <Mustang@discussions.microsoft.com> wrote in message
>> news:27D5BC17-F70D-4912-BC46-F0F00F5DA4D1@microsoft.com...
>> > Additional info.
>> > Both machines are stand alone, not connected to any other system or
>> > machine.
>> > I am using the Internet as a connection.
>> > Both machines are running Windows XP SP2 Home Edition.
>> > I have an Actiontec GT 701-WG Modem/Router which is running NAT.
>> > The only option I have for NAT is On or OFF. It is currently ON.
>> > The name/IP that is being used in the Invitation Ticket is the computer
>> > name
>> > and the IP of my computer. The Username I use is the same as the
>> > computer
>> > name.
>> > I opened the Ticket to look at it to see what info was included.
>> > I closed TCP 135, and disabled sessmgr.exe and helpsvc.exe since "Offer
>> > Remote Assistance" is not available on the Home Edition.
>> > OK, ready for round two.
>> > Thanks for the info so far.
>> >
>> > "Bill Sanderson" wrote:
>> >
>> >> From the perspective of the expert, the remote host is the novice
>> >> machine.
>> >> i.e. that's you.
>> >>
>> >> I agree with Robin Walker. Let's hear more about your machine, and
>> >> what
>> >> name or ip address is being used to attempt connection.
>> >>
>> >> Note that the ports and apps that you have open relate specifically to
>> >> the
>> >> "offer remote assistance" feature which is used within a domain.
>> >>
>> >> If you are not using this mechanism. you need only open port 3389,
>> >> TCP.
>> >> If
>> >> you are connecting two standalone machines across the Internet, you
>> >> will
>> >> be
>> >> more secure to close the other port involved.
>> >>
>> >> "Mustang" <Mustang@discussions.microsoft.com> wrote in message
>> >> news:47B70BE7-03C9-4389-8D19-29D710846268@microsoft.com...
>> >> >I am running Windows XP SP2. The other computer is running the same.
>> >> > Neither computer is running a router. Both are on DSL.
>> >> > TCP 135, TCP 3389, sessmgr.exe, and helpsvc.exe are all in the XP
>> >> > Firewall
>> >> > Exceptions list.
>> >> > However, the same thing happens with both firewalls off.
>> >> > When the other computer starts Remotes Assistance as the Novice,
>> >> > using
>> >> > either e-mail or Windows Messenger, asking me, the Expert, for
>> >> > assistance,
>> >> > everything works fine.
>> >> > When, as the Novice, I request assistance, using e-mail or Windows
>> >> > Messenger, the Expert computer receives my request and Accepts it.
>> >> > It
>> >> > then
>> >> > attempts to connect to my computer.
>> >> > After a period of time, the request times out, and the Expert gets
>> >> > an
>> >> > error
>> >> > message that "The Remote Host name can not be resolved."
>> >> > Question: Who is the Remote Host, the Expert or the Novice.
>> >> > I have read everything I can find and still no answer.
>> >> > Can anyone point me in the right direction?
>> >> >
>> >> > Thanks in advance.
>> >>
>> >>
>> >>
>>
>>
>>
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