Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Have them send an email invite.
When you get the email requesting assistance,save the attachment to disk. Right-click, Open With, and choose Notepad. You will see a
line similar to this:
RCTICKET="65538,1,192.168.0.4:3389;novicecomputer:3389,
This is the private IP address and the name of the person requesting help's computer, followed by the port number. Insert the IP
address of the NAT router and port number in front of the private IP address. (see
http://www.whatismyip.com ) like this:
206.192.44.102:3389
; And final line like this:
RCTICKET="65538,1,206.192.44.102:3389;192.168.0.4:3389;novicecomputer:3389
, Save file. [If the originating party is behind a NAT router, then he will have to forward the 3389 port to his internal address,
per the instructions for his router. If both persons are behind a NAT router, then both will have to do this.]
--
Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp
http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"ycb04" <ycb04@discussions.microsoft.com> wrote in message news:9F8E1152-1BB3-43F1-BF16-D81D17675CD8@microsoft.com...
>I am trying to connect to a user and both computers have firewalls and
> antivirus disabled but hangs on attemping to connect to XXXXX
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