Remote Desktop as a user support tool

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi there:

Can RD be used as a user support tool?
Here's the scenario: I am looking for a tool that can be used as a
user support tool for my helpdesk. RD offers the ability to remotely
control another PC, but it seems that only one user can be logged in
at a time.

Can it be used to 'shadow' a user to see what steps a user had taken
to arrive at a particular error?

Can RD be user in the following scenario. User calls the helpdesk to
report an error he has received. I connect to a remote PC and with the
user is still logged in locally, the user re-creates the error, while
I view the steps/process/application used that generated the error
condition.

Can you let me know.

Thanks

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

You need to look at Remote Assistance which was created for just this purpose...

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

Note that both the Expert (you) and the Novice must be running XP (Pro or Home)...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"hey_ron" <testmyexternal@hotmail.com> wrote in message
news:82d241e0.0407071231.7010c2b1@posting.google.com...
> Hi there:
>
> Can RD be used as a user support tool?
> Here's the scenario: I am looking for a tool that can be used as a
> user support tool for my helpdesk. RD offers the ability to remotely
> control another PC, but it seems that only one user can be logged in
> at a time.
>
> Can it be used to 'shadow' a user to see what steps a user had taken
> to arrive at a particular error?
>
> Can RD be user in the following scenario. User calls the helpdesk to
> report an error he has received. I connect to a remote PC and with the
> user is still logged in locally, the user re-creates the error, while
> I view the steps/process/application used that generated the error
> condition.
>
> Can you let me know.
>
> Thanks


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.716 / Virus Database: 472 - Release Date: 7/5/2004

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thanks:
I will read up on it and give it a test. I will let you know how it
goes via a posting here.

Thanks again.



"Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message news:<#6q3doHZEHA.2480@tk2msftngp13.phx.gbl>...
> You need to look at Remote Assistance which was created for just this purpose...
>
> http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
>
> Note that both the Expert (you) and the Novice must be running XP (Pro or Home)...
>
> --
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "hey_ron" <testmyexternal@hotmail.com> wrote in message
> news:82d241e0.0407071231.7010c2b1@posting.google.com...
> > Hi there:
> >
> > Can RD be used as a user support tool?
> > Here's the scenario: I am looking for a tool that can be used as a
> > user support tool for my helpdesk. RD offers the ability to remotely
> > control another PC, but it seems that only one user can be logged in
> > at a time.
> >
> > Can it be used to 'shadow' a user to see what steps a user had taken
> > to arrive at a particular error?
> >
> > Can RD be user in the following scenario. User calls the helpdesk to
> > report an error he has received. I connect to a remote PC and with the
> > user is still logged in locally, the user re-creates the error, while
> > I view the steps/process/application used that generated the error
> > condition.
> >
> > Can you let me know.
> >
> > Thanks
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.716 / Virus Database: 472 - Release Date: 7/5/2004

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

"hey_ron" <testmyexternal@hotmail.com> wrote in message
news:82d241e0.0407071231.7010c2b1@posting.google.com...
| Hi there:
|
| Can RD be used as a user support tool?
| Here's the scenario: I am looking for a tool that can be used as a
| user support tool for my helpdesk. RD offers the ability to remotely
| control another PC, but it seems that only one user can be logged in
| at a time.
|
| Can it be used to 'shadow' a user to see what steps a user had taken
| to arrive at a particular error?
|
| Can RD be user in the following scenario. User calls the helpdesk to
| report an error he has received. I connect to a remote PC and with the
| user is still logged in locally, the user re-creates the error, while
| I view the steps/process/application used that generated the error
| condition.
|
| Can you let me know.
|
| Thanks

Try TightVNC. This should do what you want and is free.

--
Chris Lewis