Jun 20, 2024
3
0
10
Hey guys, first post on here so I'll do my best to be as descriptive as possible. Built a new PC I guess what has now been about a month ago - it ran well for about a week after I built it and then I started to get spurious BSOD's. Often.
SYSTEM_SERVICE_EXCEPTION & MEMORY_MANAGEMENT are the two most frequent stop codes I get. There've been a couple others, but my PC didn't create a minidump of the crash so I don't have much data on it. A few of them have been Kernel related stop-codes, I know that much

SPECS
W11 Home
Mobo - MSi MS-7D25
cpu - 12th Gen Intel i7-12700KF
ram - 32GB ddr5 5200hmz (?) if i recall, it's decent ram
gpu - NVIDIA Geforce RTX 4060Ti 12GB
ssd - WD Blue SN580 1tb

What seems weird is it'll only really happen after I power up my PC for the evening (I mostly just game or surf twitch/youtube. usually while i game).
I'll have like 2 or 3 reboots due to BSOD's with the stop-code's listed above in bold, and then it seems to work itself out and not happen for the rest of the evening. Weird?
I'm going to post the minidump data, hopefully this is what you guys would need to assist me in diagnosing the issue.

*******NUMBER ONE FROM THIS EVENING********


*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000003470, The subtype of the BugCheck.
Arg2: fffff8868f16f000
Arg3: c8c70eb9a1124baf
Arg4: 88c70eb9a9124baf

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 734

Key : Analysis.Elapsed.mSec
Value: 2738

Key : Analysis.IO.Other.Mb
Value: 2

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 9

Key : Analysis.Init.CPU.mSec
Value: 202

Key : Analysis.Init.Elapsed.mSec
Value: 4678

Key : Analysis.Memory.CommitPeak.Mb
Value: 99

Key : Bugcheck.Code.LegacyAPI
Value: 0x1a

Key : Bugcheck.Code.TargetModel
Value: 0x1a

Key : Dump.Attributes.AsUlong
Value: 1808

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: 0x1a_3470_win32kfull!fnHkINLPMSG

Key : Failure.Hash
Value: {869b9042-39aa-8662-1d5d-0d66074374f2}

Key : Hypervisor.Enlightenments.ValueHex
Value: 1417df84

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 1

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key : Hypervisor.Flags.Phase0InitDone
Value: 1

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 1

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 21631230

Key : Hypervisor.Flags.ValueHex
Value: 14a10fe

Key : Hypervisor.Flags.VpAssistPage
Value: 1

Key : Hypervisor.Flags.VsmAvailable
Value: 1

Key : Hypervisor.RootFlags.AccessStats
Value: 1

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 1

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key : Hypervisor.RootFlags.Value
Value: 1015

Key : Hypervisor.RootFlags.ValueHex
Value: 3f7


BUGCHECK_CODE: 1a

BUGCHECK_P1: 3470

BUGCHECK_P2: fffff8868f16f000

BUGCHECK_P3: c8c70eb9a1124baf

BUGCHECK_P4: 88c70eb9a9124baf

FILE_IN_CAB: 062024-6234-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: explorer.exe

STACK_TEXT:
fffff886`8c9472f8 fffff801`77c7a38e : 00000000`0000001a 00000000`00003470 fffff886`8f16f000 c8c70eb9`a1124baf : nt!KeBugCheckEx
fffff886`8c947300 fffff801`77efe380 : 00000000`00000010 ffffb78d`c8be8080 fffff886`8c947aa0 fffff801`77a369b1 : nt!MmCreateKernelStack+0x232b4e
fffff886`8c9473b0 ffffef1f`cbe4fcf4 : ffffca07`0000002f fffff886`8c9474d0 00000000`00000058 fffff886`8c9474a8 : nt!KeUserModeCallback+0xb0
fffff886`8c947470 ffffef1f`cbe02701 : ffffca07`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32kfull!fnHkINLPMSG+0x174
fffff886`8c9475c0 ffffef1f`cbe00cda : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32kfull!xxxRealInternalGetMessage+0x1921
fffff886`8c9478b0 ffffef1f`cc2c773a : ffffb78d`c8be8080 00000000`072dfa88 fffff886`8c9479c8 00000000`00000000 : win32kfull!NtUserPeekMessage+0xaa
fffff886`8c947960 fffff801`77c2f805 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff801`77fb8ae0 : win32k!NtUserPeekMessage+0x2a
fffff886`8c9479b0 00007ffa`9f8914d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000000`072dfa68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`9f8914d4


SYMBOL_NAME: win32kfull!fnHkINLPMSG+174

MODULE_NAME: win32kfull

IMAGE_NAME: win32kfull.sys

IMAGE_VERSION: 10.0.22621.3733

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 174

FAILURE_BUCKET_ID: 0x1a_3470_win32kfull!fnHkINLPMSG

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {869b9042-39aa-8662-1d5d-0d66074374f2}

Followup: MachineOwner












*******NUMBER TWO FROM THIS EVENING********



4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8012844a0d9, Address of the instruction which caused the BugCheck
Arg3: fffff486063eedf0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1030

Key : Analysis.Elapsed.mSec
Value: 6087

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 1

Key : Analysis.Init.CPU.mSec
Value: 186

Key : Analysis.Init.Elapsed.mSec
Value: 1915

Key : Analysis.Memory.CommitPeak.Mb
Value: 90

Key : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key : Bugcheck.Code.TargetModel
Value: 0x3b

Key : Dump.Attributes.AsUlong
Value: 1808

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_nt!IopReadFile

Key : Failure.Hash
Value: {fe840f45-e7e9-03d0-82eb-188abe8d322d}

Key : Hypervisor.Enlightenments.ValueHex
Value: 1417df84

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 1

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key : Hypervisor.Flags.Phase0InitDone
Value: 1

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 1

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 21631230

Key : Hypervisor.Flags.ValueHex
Value: 14a10fe

Key : Hypervisor.Flags.VpAssistPage
Value: 1

Key : Hypervisor.Flags.VsmAvailable
Value: 1

Key : Hypervisor.RootFlags.AccessStats
Value: 1

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 1

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key : Hypervisor.RootFlags.Value
Value: 1015

Key : Hypervisor.RootFlags.ValueHex
Value: 3f7


BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8012844a0d9

BUGCHECK_P3: fffff486063eedf0

BUGCHECK_P4: 0

FILE_IN_CAB: 062024-6593-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump

CONTEXT: fffff486063eedf0 -- (.cxr 0xfffff486063eedf0)
rax=d7ff9a075524adf0 rbx=0000000000000000 rcx=ffff9a078d914c50
rdx=0000000000000000 rsi=ffff9a078d914c50 rdi=ffff9a078d914ca0
rip=fffff8012844a0d9 rsp=fffff486063ef818 rbp=0000000000000000
r8=0000000000000000 r9=000000000bb30710 r10=ffff9a078d914c50
r11=0000000000000001 r12=0000000000001000 r13=0000000000000000
r14=0000000002cef800 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050286
nt!IoGetRelatedDeviceObject+0x9:
fffff801`2844a0d9 488b4008 mov rax,qword ptr [rax+8] ds:002b:d7ff9a07`5524adf8=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Agent.exe

STACK_TEXT:
fffff486`063ef818 fffff801`28971707 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff801`288c8887 : nt!IoGetRelatedDeviceObject+0x9
fffff486`063ef820 fffff801`289715e3 : ffff9a07`8d914c50 00000000`00000000 00000000`00000000 00000000`0bb30710 : nt!IopReadFile+0xe7
fffff486`063ef920 fffff801`2862f805 : ffff9a07`87185080 fffff486`063efaa0 00000000`02beebf8 00000000`00000000 : nt!NtReadFile+0xd3
fffff486`063ef9b0 00000000`77021cf3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000000`02beebd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77021cf3


SYMBOL_NAME: nt!IopReadFile+e7

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.22621.3733

STACK_COMMAND: .cxr 0xfffff486063eedf0 ; kb

BUCKET_ID_FUNC_OFFSET: e7

FAILURE_BUCKET_ID: AV_nt!IopReadFile

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {fe840f45-e7e9-03d0-82eb-188abe8d322d}

Followup: MachineOwner
---------


Any response/helpful response is appreciated...feels [language redacted] having a nice shiny new PC and I feel like I gotta walk on eggshells using the thing.
Totally fine to replace parts as necessary, but of course want to avoid if possible.

Cheers
 
Last edited by a moderator:

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

Is this your motherboard;
https://www.msi.com/Motherboard/PRO-Z690-A-DDR4
?
If so, what BIOS version are you on?

Make and model of your PSU and it's age?

ram - 32GB ddr5 5200hmz (?) if i recall, it's decent ram
Got a link to the ram kit used?

Where did you source the installer for the OS? Did you install all drivers relevant to your platform in an elevated command, with the latest driver revisions? How are you cooling the processor?
 
Jun 20, 2024
3
0
10
Welcome to the forums, newcomer!

Is this your motherboard;
https://www.msi.com/Motherboard/PRO-Z690-A-DDR4
?
If so, what BIOS version are you on?

Make and model of your PSU and it's age?

ram - 32GB ddr5 5200hmz (?) if i recall, it's decent ram
Got a link to the ram kit used?

Where did you source the installer for the OS? Did you install all drivers relevant to your platform in an elevated command, with the latest driver revisions? How are you cooling the processor?
Thanks for getting back to me Lutfij!

The mobo you linked is a DDR4 model, this is my model
https://www.msi.com/Motherboard/PRO-Z690-A-WIFI

Here's screensnaps of my System Information - i dont wanna give you any incorrect info, better you see yourself

System Summary
Display Info


PSU is an older Corsair 650w non-modular PSU. Maybe 4-6yrs old?

Here is my RAM

Where did you source the installer for the OS? Did you install all drivers relevant to your platform in an elevated command, with the latest driver revisions? How are you cooling the processor?

Errrr....I paid for a Windows 11 Home license, installed the Windows installer media on a USB drive, and went thru the Windows Installation that way.

I didn't do any extra work as to make sure any drivers were installed as, naively, I assumed windows would auto-detect whatever drivers were current and whatever drivers I needed. That was probably a silly assumption.

I purchased this CPU cooler for the build.

Hope I answered everything you needed there man, and apologies for the less-than-prompt response. Was a super busy week.

Cheers
 
Jun 20, 2024
3
0
10
So since my last comment on this thread, I've tried just not "powering down" my PC.
By this I mean, I havent clicked "Shut Down", just been clicking "Sleep", and upon "awakening" my PC, I haven't seem to have been met with a BSOD yet.

Does anybody have any incling as to why this may be?

Cheers
 
Last edited by a moderator: