Repeated ntsokrn.exe BSOD

[NaveedR]

Hi all,

Ive been getting the BSOD repeatedly (5 times in 7 hrs). BlueScreenView points to ntoskrnl.exe and each time it has been either "System_Service_Exception", "Critical_Process_Died", or "IRQL_Not_Less_Or_Equal".

Here is one dmp for example. I can provide the rest if needed.
==================================================
Dump File : 072716-13484-01.dmp
Crash Time : 7/27/2016 11:29:31 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff802`0623eb64
Parameter 3 : ffffd000`2549aff0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14f480
Processor : x64
Crash Address : ntoskrnl.exe+14f480
Full Path : C:\WINDOWS\Minidump\072716-13484-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 279,899
Dump File Time : 7/27/2016 11:30:14 PM
==================================================

Thanks for your help!

 

[johnbl]

all it says is a bad memory address has been given to windows kernel by what ever is running at memory address fffff802`0623eb64
and that you are running the retail release of windows 10 not any of the newer builds.

best to make sure you install your motherboard driver updates, update your bios from your motherboard vendor.
then boot and run cmd.exe as an admin and run
sfc.exe /scannow
dism.exe /online /cleanup-image /restorehealth

since your error code was 0xc0000005 you might want to test your bios memory timings settings by running memtest on its own boot image.
normally I would not do that unless I see the error code poping up on several memory dumps but you only showed one so I suggested it.

other than that, I would have to look at the actual memory dump files in c:\windows\minidump directory to make a better guess as to the problem.
(by looking at the info in the windows debugger)

 

[NaveedR]

all it says is a bad memory address has been given to windows kernel by what ever is running at memory address fffff802`0623eb64
and that you are running the retail release of windows 10 not any of the newer builds.

best to make sure you install your motherboard driver updates, update your bios from your motherboard vendor.
then boot and run cmd.exe as an admin and run
sfc.exe /scannow
dism.exe /online /cleanup-image /restorehealth

since your error code was 0xc0000005 you might want to test your bios memory timings settings by running memtest on its own boot image.
normally I would not do that unless I see the error code poping up on several memory dumps but you only showed one so I suggested it.

other than that, I would have to look at the actual memory dump files in c:\windows\minidump directory to make a better guess as to the problem.
(by looking at the info in the windows debugger)

Thanks John for your response.
I am updating the bios from my vendor and will run the cmd once it is installed.

here are some memory dumps:
https://drive.google.com/folderview?id=0ByrLIRBbUTs8TENXZi00YTZLZUk&usp=sharing

Thanks again for your help, I will get back to you when I have run the sfc.exe and dism .exe commands you advised.

UPDATE: ran both commands. sfc.exe found and solved some issues, while dism.exe could not find the source files. i am trying to debug that error but have not experienced a blue screen as of yet.

 

[johnbl]

second bugcheck was in your antivirus software, it was a bad memory address. it could be a general memory problem or maybe a bug in a the old network driver messing up your antivirus software. I can not tell from a minidump.
----------
you have mixed memory modules, and the bugcheck with a error code 0xc0000005
you need to confirm your system can run memtest with no errors.

I would install the BIOS update first and pick up the winodows 10 updates for your motherboard.
https://www.asus.com/us/Motherboards/M5A97_LE_R20/HelpDesk_Download/
I would also check to see why your system is running a old build of windows 10, make sure you don't have updates blocked.

You have many old sound drivers installed, I listed some below.


----------
update : Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
: Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
maybe try here: http://www.mediatek.com/en/downloads1/downloads/usb/
mediatek now owns the company that used to make the chip.

update this driver if you can:
ndisrd.sys Wed Feb 20 18:40:15 2013
http://www.carrona.org/drivers/driver.php?id=ndisrd.sys

old driver:
ha10kx2k.sys Thu Mar 18 05:17:59 2010
http://www.carrona.org/drivers/driver.php?id=ha10kx2k.sys

Creative E-mu Plug-in Architecture Driver
emupia2k.sys Thu Mar 18 05:17:45 2010
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
ctac32k.sys Thu Mar 18 05:20:26 2010
ctaud2k.sys Thu Mar 18 05:18:42 2010
CTAUDFX.SYS Thu Mar 18 05:19:07 2010
ctoss2k.sys Thu Mar 18 05:17:56 2010
ctprxy2k.sys Thu Mar 18 05:18:45 2010
CTSBLFX.SYS Thu Mar 18 05:19:13 2010
ctsfm2k.sys Thu Mar 18 05:17:48 2010


machine infos:
BIOS Version 2601
BIOS Release Date 03/24/2015
Manufacturer ASUSTeK COMPUTER INC.
Product M5A97 LE R2.0
Version Rev 1.xx
Processor Version AMD FX(tm)-8350 Eight-Core Processor
Processor Voltage 8dh - 1.3V
External Clock 200MHz
Max Speed 4000MHz
Current Speed 4000MHz

memory:

bank 0,2 (8 GB each)
Speed 1066MHz
Manufacturer Corsair
Part Number CMZ8GX3M1A1600C10
bank 1: (8GB)
Speed 1066MHz
Manufacturer Undefined
Serial Number
Asset Tag Number
Part Number SUPERTALENT02