Restart is halted by Broadcast Listener Window

[leosuth]

My Win 10 system is having problem where Restart is stopped because Broadcast Listener Window is active. Can continue restart, but still a pain.

I understand this to be Listener.exe running - however, there is no trace I can find of it on the computer. I do not have Vaio or Sony or Kodak stuff installed, it is not in the registry, it is not in C:\Program Files, it is not shown in Task Manager - in short, it is being really sneaky

Please can someone tell me how to get rid of it puleeze

 

[Colif]

run an anti virus scan or run https://www.malwarebytes.com/ as it could be a virus/malware acting as the other service.

 

[leosuth]

I have done a Malwarebytes scan but it didn't pick up anything. Will try an AV tonite, although I would have thought the realtime protection would have already flagged it up

 

[Colif]

this might help you track it down: https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx?f=255&MSPPError=-2147217396

 

[leosuth]

Thanks for that, but I can't see any trace of it - I don't know what I'd be looking for, but listener.exe and broadcastlistener are not shown by PE. Also did an AV scan, but that did not pick it up.

 

[Colif]

Have a look in event manager at events that happen when you shut PC down, it might give us a clue.

try a clean boot and see if it still happens: https://support.microsoft.com/en-au/kb/929135

is anything unknown in the start up tab of task manager?

 

[leosuth]

It's got to a point where this problem mostly happens, and sometimes it doesn't *rolls eyes

OK I had a look at Event Viewer first - after the system had the problem and restarted. I get the following details (it is the most recent error - one assumes it is to do with the restart problem)

Faulting application name: NvStreamUserAgent.exe, version: 7.1.2084.9592, time stamp: 0x57605c64
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000005
Fault offset: 0x000000000002e909
Faulting process id: 0x2bc4
Faulting application start time: 0x01d1fe315e2dc67a
Faulting application path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e09a688b-c49e-46c9-869f-1362a309f03e
Faulting package full name:
Faulting package-relative application ID:

I don't suppose this means anything to anyone? Is it any update I need to do?

 

[Colif]

Try updating your Nvidia drivers for graphics card, that is the streaming software that is part of drivers.

you may want to do it this way to make sure nothing left behind: http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html