Question Restart loop. Have to restart manually using tower button

[valiantsmash]

I have had an issue for a while now where I restart my PC but my PC never restarts and is stuck on "Restarting". I once left this for about an hour to see if it does restart but no luck.

When this happens (for example, after a windows update) I will have to force restart by pressing the restart button on my tower. Windows 10 boots just fine and everything runs perfectly. I dont get a boot loop or anything like that. It is just the restart problem.

Many troubleshooting techniques I have tried include Check Disk, Registry scan, Disbaled unecessary services, safe mode, power option tweaks etc but I cant figure out how to fix this issue. Its really frustrating.

Any help on this issue would be much appreciated.

Cheers

 

[Bob.B]

I have had an issue for a while now where I restart my PC but my PC never restarts and is stuck on "Restarting". I once left this for about an hour to see if it does restart but no luck.

When this happens (for example, after a windows update) I will have to force restart by pressing the restart button on my tower. Windows 10 boots just fine and everything runs perfectly. I dont get a boot loop or anything like that. It is just the restart problem.

Many troubleshooting techniques I have tried include Check Disk, Registry scan, Disbaled unecessary services, safe mode, power option tweaks etc but I cant figure out how to fix this issue. Its really frustrating.

Any help on this issue would be much appreciated.

Cheers

I think what that is saying is windows is having a problem shutting down something.

If you have any apps open such as a browser or others manually shut them down before clicking the restart button.

 

[valiantsmash]

I think what that is saying is windows is having a problem shutting down something.

If you have any apps open such as a browser or others manually shut them down before clicking the restart button.

Thats what I thought too but the thing is I have tested this by ending unecessary processes/services + quiting open applications before restart and it still does this. I even created a restore point and disabled all services and booted into safe mode to see if it still happens. It did still happen unfortunately. Its all a bit odd.

 

[Bob.B]

Thats what I thought too but the thing is I have tested this by ending unecessary processes/services + quiting open applications before restart and it still does this. I even created a restore point and disabled all services and booted into safe mode to see if it still happens. It did still happen unfortunately. Its all a bit odd.

Try this.....reboot and let the machine sit for a few mins.
Now click the restart button....what happens?

 

[valiantsmash]

Try this.....reboot and let the machine sit for a few mins.
Now click the restart button....what happens?

So doing this it hung on restart for a bit (roughly 15 seconds) and then the screen went black but nothing else. After a few minutes I had to manually restart on the tower again

 

[Bob.B]

So doing this it hung on restart for a bit (roughly 15 seconds) and then the screen went black but nothing else. After a few minutes I had to manually restart on the tower again

Try the same test but use a clean boot.
Use google for the clean boot how to.

 

[valiantsmash]

Try the same test but use a clean boot.
Use google for the clean boot how to.

Just tried your suggestion for clean boot with the above. Still no luck unfortunately. Same thing again.

 

[Bob.B]

Just tried your suggestion for clean boot with the above. Still no luck unfortunately. Same thing again.

Just to make the pot smaller start unplugging anything that's not needed for the machine to boot.
Do it in pieces with testing.

 

[valiantsmash]

Just to make the pot smaller start unplugging anything that's not needed for the machine to boot.
Do it in pieces with testing.

Very lengthy but I got through it haha.

I unplugged my keyboard, booted on restarted. Still a hung restart.
I then unplugged my mouse, booted and restarted. Hung restart but screen went black as it didnt earlier and just stayed this way for a few mins so I had to force hard power off.
Then I unplugged my mouse mat, booted and restarted. Same as mouse. Hung restart but screen went black as it did with mouse.

For the mouse and mouse mat result I wanted to retest this so I reinserted everything (mouse, keyboard and mouse mat) and rebooted and restarted with the same result as mouse and mouse mat. I think this is inconclusive and almost seems random that iit gets to a screen black out.

 

[Bob.B]

Very lengthy but I got through it haha.

I unplugged my keyboard, booted on restarted. Still a hung restart.
I then unplugged my mouse, booted and restarted. Hung restart but screen went black as it didnt earlier and just stayed this way for a few mins so I had to force hard power off.
Then I unplugged my mouse mat, booted and restarted. Same as mouse. Hung restart but screen went black as it did with mouse.

For the mouse and mouse mat result I wanted to retest this so I reinserted everything (mouse, keyboard and mouse mat) and rebooted and restarted with the same result as mouse and mouse mat. I think this is inconclusive and almost seems random that iit gets to a screen black out.

What else is connected?
If you have a wired ethernet connection unplug it.

 

[valiantsmash]

What else is connected?
If you have a wired ethernet connection unplug it.

Thats it really other than my monitors. I use PCIe WiFi and my headphones I only plug in when I use them for gaming. Right now I use them for work on my work laptop.

 

[Bob.B]

Thats it really other than my monitors. I use PCIe WiFi and my headphones I only plug in when I use them for gaming. Right now I use them for work on my work laptop.

One at a time unplug each monitor.....test.
If the machine has an igp connect a monitor to it and remove the gpu...test.

Remove the wifi card....test.

I'm just guessing that something is not shutting down proper which may not be true at all.
Feel free to ignore my guess.

 

[valiantsmash]

One at a time unplug each monitor.....test.
If the machine has an igp connect a monitor to it and remove the gpu...test.

Remove the wifi card....test.

I'm just guessing that something is not shutting down proper which may not be true at all.
Feel free to ignore my guess.

Same test just carried out. No luck unfortunately.
I really do appreciate all the help though. This has puzzled me for over a year. I even tried a clean install of windows at one point with no luck. I cannot find a solution anywhere. Absolutely bizarre.