Thanks for your reply. I've already tried to reinstall it but it doesn't work. And I had the problem before, I reinstalled windows a few days ago and still the same. From what I've read on the internet, a lot of people are also having problems with this software... And I found the link here (the first one):Try and uninstall the app, then manually reinstall the app in an elevated command, assuming you're on Windows OS. Out of curiosity, where did you source the installer for the app?