Quite simply put, Mr Kozierok, you are overreacting.
I'm not about to point out precisely why, it's been mentioned enough times on this thread, so this'd merely be my response to points raised in your article.
Regarding the complicated names, there's a simple strategy to that, adding the person to your friends list.
Programming isn't as easy as it seems, either. Besides, how many players have you seen actually trying to warn people of scams? On external forums there are players who deliberately ask 'what are some common scams?' just so they can go out and scam people themselves. Some things, like warnings, may be done with completely good intentions, but end up instigating more harm than good.
"Hacked" accounts by right shouldn't be discussed on forums for the simple reason that no one ever would be able to know who's telling the truth. I'm not even talking about banned accounts here. As a player moderator, I've had players private message me saying they've been hacked, or someone hacked their account and committed offences on it, and it isn't at all their fault. Half the time I know for a fact that they're lying. The other half, I end up having two kids professing their innocence and the guilt of the other to me at the same time.
It's just not possible to know who's right, and who's not. That's just ingame, y'know. You actually want to let that migrate over to the forums, as well?
It'd be nothing but a flame war. Accusations flying all over. You underestimate how catty and malicious kids can be. Thrice the number of forum moderators would be needed, and more server space than is worth any of the good it does.
The queries I have sent in have all been answered, in due time. Some queries read by real people receive automated replies anyway. I'm not about to actively praise the customer support system, it's definitely lacking in some respects, but when you have players asking questions about future updates and the football teams Jagex staff support, then whining on forums that their queries weren't answered, is it any wonder?
Enough Jagex mods come ingame, I can attest to that, but
do you honestly think that Jagex staff would be making better use of their time coming ingame than looking through reports? In Lumby, on a crowded F2P world (1000+ players), player mods who speak get mobbed in five seconds flat, by players begging, soliciting, flaming, doing anything
but breaking the rules, or at least the rules that matter. Even then it's not possible for there always to be a player mod in
any given world, at
any given time, let alone a Jagex mod. So you want deterrence, but sometimes it's just easier to stay silent, and catch the players at it, when they least expect to be caught. I've practiced deterrence, and I know for a fact that deterrence isn't always the best way to go.
In the case of Jagex mods though, when they do come ingame, for
work-related purposes, I'm sure answering questions, no matter how noble a pursuit that may be, isn't high on their list of priorities. It's a
job for them. People hardly get paid good money to stand around in an online game answering questions. Nicely put, the I've-seen-more-phats-than-gold-crowns reasoning borders on the unreasonable and inane. As are such comments
you never see jagex mods online.EVER. but on f2p servers you never see p mods.
To which I can only reply, you do realise pmods don't always
talk. Yeah, I'd love to do something so people'd be less disillusioned, and I've always been F2P myself, yet some days, there's only just so much abuse I can stand. I do believe I'm not alone in that.
As for player mods, contrary to popular belief,
the role isn't that of a police officer. Even they get time off. There isn't ever such a thing as turning the crown off, and did it ever occur to you that those pmods, a fair many of whom are 13 year olds themselves, just
mature kids, ever just feel like playing the game, for the fun of it? Will you call that "selfish"? Will you call it "selfish" for someone to turn off public chat altogether, just because they'd like to do what they started the account to do? Have fun, the way every other person who chooses to does? Without being harassed 24/7?
The only parties you seem to have any remote concern for are yourself and your children, along with your perception of the
ideal child. That's the only perspective the article pretends exists, in any case. That, rather, is how I'd define "selfish".
Many people, personally,
want to make things better. Jagex staff included, myself included. It's just not that easy. If there's a mod next to you in a crowded area, just "
standing next to mass-spamming autotypers", chances are he's noticed that, without you telling him, and you've got to understand,
pmods can't just mute on your say-so. I've had a hard time myself trying to balance on that fine line - there's such a thing as needing to be civil in impossible cases, there's such a thing as
trying to be diplomatic when you're fuming, there's such a thing as confidential information, there's such a thing as
simply not knowing what to do, and not wanting to risk it, or needing time to find out. Players of similar attitude spamming the chat screen with 'mod mute him!' doesn't much help, either.
So player moderators aren't perfect. So report those player mods who do things "against the spirit of the game". I've seen them and I know what you mean. It's not as if Jagex is perfect, either. I'm not saying these things, scamming, cybering, luring... I'm not saying these aren't happening, but instead of taking it out on the company, what about the people?
You can make it so
scammers and suchlike
children always fail, but
you've failed altogether if you haven't managed to change the people.
Those are kids, mind you, doing all those terrible things.
Children. Many of them are, at least, and
it's so much easier, isn't it, to rail at Jagex than to engage someone in a decent conversation, turn them around? Sometimes mods don't mute not because we're selfish, but because mods aren't reporting machines, mods are normal players with a life, who have school and/or a job outside of this online game. Sometimes, mods don't mute because we aren't reporting machines, but more importantly,
educators. It's so much easier, isn't it, to slap down a mute than to engage the rulebreaker in a half-an-hour long conversation via private chat that you go into knowing you might not succeed?
There's a concept that I'd have you familiarise yourself with though. It's one I've only just found a word for.
Accountability. The best thing a child can learn is to be accountable for their own actions. You go on the way you do, blaming Jagex, blaming the system, blaming
anyone but yourself, as a parent, which is bad enough, but worst of all,
never blaming your children, the children, the players.
Jagex is to blame, yes, but
ultimately the responsibility lies on the individual. Kids able to play an online game must have rather a good life that they can afford to be as immature as all that. It is
never right to say they aren't accountable. In fact, it's downright pathetic that kids refuse to realise that the fault is entirely their own. Raise a generation jaded with regards to scams and general deceit, but I'll never understand how anyone can condone raising a generation that's lacking in that one thing - accountability.
Parents made the game open for kids of all ages for years before finally putting in a 13+ requirement that is widely ignored?
Again, just
who chooses to ignore it?
"Learned behaviour comes from the home."
Kids who spend time online learn behavior online as well. I've witnessed it.
So the ineffective parent would say. Just an observation, it's nothing personal, that you care about your kids is obvious.
Then why did they legalize item scamming through luring until pressured to change it?
People are entitled to make mistakes. On the other hand, not many people actually have the guts to go out again and say they were wrong.
Jagex's approach to dealing with autoers is a miserable failure. There are dozens of autoers on every single world 24 hours a day. Trying to ban them with the approach you mention simply doesn't work.
I suppose it's not unreasonable for you to annoyed, coming across posts disagreeing with you, and most of all not appreciating the time you've put into this. Which for the record, I do appreciate what you're trying. Many people take the time to report macros, and if you'd open your eyes, or perhaps go to more obviously macro-infested areas, you'll realise that Jagex staff
do come ingame to ban bots on the spot. They literally disappear as you watch.
It's slow, but
intentionally a PR thing for people just like you. It's somewhat disappointing to have all efforts labeled "a miserable failure".
Besides. There's such a thing as dynamic IPs.
Please also realise this:
Jagex is a business. A company. They're a more kid-friendly company than most, but that doesn't mean they have an "ethical" responsibility to protect the kids. That's entirely the parents' job. It's not so much a right, that you can
expect Jagex to be ethical, as a privilege, that they are. If you're about to use this logic, companies that manufacture flammable pajamas seem much farther ahead in this long, long line. (That's not even mentioning aggressive logging and fishing companies, companies that mistreat and exploit the foreign workers they're meant to help find jobs for... there's so much not right in this world, and of all things you
choose to complain about
RuneScape?)
It's a game. Yes,
it's just a game. Football's a spectator's sport more than it is a game. Much as I feel football fans are overreacting as well,(though to a much smaller extent) there's always a need for accurate analogies.
On the whole, I think you're overreacting, and very severely at that. I got carried away myself posting, but I honestly think you're fairly deluded, and acted on that opinion. Again, it's nothing personal.
If it helps any though, rest in the assurance that you most probably were heard, and were the cause of a good few updates.
Do bear in mind though, that this is an online game. It's not that I don't care about the people playing it, but frankly they're so much better off than many, many others. While your efforts are, I suppose, appreciated, a fraction of that "1000 hours" of gameplay would've been much better spent on other, more real pursuits of greater importance to people's
survival, pursuits too numerous for me to name.