[SOLVED] Ryzen 5 1600 capped at 1.37 Ghz and 39% utilization

[AngrySheep]

My processor is unable to exceed 1.37 Ghz, I went to bed 2 days ago, and the next morning my computer was running extremely slowly. I thought that I might have a virus, so I reset my PC and cleaned everything. After this didn't help, I benchmarked my PC and found out it is stuck at 1.37 GHZ and 39% utilization. CPU temps were between 37 C and 43 C during the benchmark. I have contacted support.

CPUZ Benchmark and UserBenchmark Benchmark:

https://imgur.com/zh8qFf2

View: https://imgur.com/zh8qFf2


CPU

AMD Ryzen 5 1600 Six-Core Processor

Base speed: 3.49 GHz
Sockets: 1
Cores: 6
Logical processors: 12
Virtualization: Disabled
Hyper-V support: Yes
L1 cache: 576 KB
L2 cache: 3.0 MB
L3 cache: 16.0 MB

Utilization 39%
Speed 1.36 GHz
Up time 0:16:44:47
Processes 179
Threads 2020
Handles 77743

Other Specs:
Motherboard: ASRock B350M
GPU: RX 580 Black 8GB
RAM: 16 GB 3000 Mhz
Drive: Samsung 1TB SATA SSD

 

[stefanos50]

It happened to me once again with Ryzen 5 1600 while playing csgo i had poor performance and the cpu was stuck at 1.5Ghz. Just get in your bios and restore it to default settings there is an option for that and this will fix it.

 

[AngrySheep]

It happened to me once again with Ryzen 5 1600 while playing csgo i had poor performance and the cpu was stuck at 1.5Ghz. Just get in your bios and restore it to default settings there is an option for that and this will fix it.

You're literally amazing can't believe that worked. Thanks a lot for the fast response

 

[stefanos50]

You're literally amazing can't believe that worked. Thanks a lot for the fast response

No problem. If you have high clock ram with overclock ( like 3000mhz , 3200mhz) dont forget to re-enable xmp profile because after the reset the ram will run at stock again (2133mhz).