Question S.M.A.R.T. status bad backup and replace error on Windows 7

Apr 25, 2022
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I've had this error for awhile and have ignored it for some months. I think its time for me to start addressing the problem. What are the steps I need to do to fix this problem? What are the tools I can use to back up? I also want to upgrade to a newer Windows operating system. Wdc wd10ezex-08m2na0 is the problem hard drive that shows up on the boot screen . I'm hoping with help I can be able to do this myself without taking it into a shop.
 
Apr 25, 2022
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I'd suggest you provide more information
  • Full text of error message (s)
  • Hardware list
  • Relevant story (issues, what you've tried so far, other issues, etc. . .)
  • What is the computer used for ?
Full Text of error:

SATA3G_2: WDC WD10EZEX-08M2NA0
S.M.A.R.T Status Bad, Backup and Replace

Hardware list:

ASUS A55M-E ACPI BIOS Revision 0707
CPU: AMD A10-5800K APU with Radeon(tm) HD Graphics
Speed: 3800MHz

Total Memory: 8192MB (DDR3-1600)

USB Devices total: 6 Drives, 2 Keyboards, 2 Mice 1 Hub

5 USB Drives: One USB drive is for the HP Printer the rest say Generic Storage Device

Detected ATA/ATAPI Devices.....

SATA3G_1 Kingston SV300S37A2406

SATA3G-2 WDC WD10EZEX-08M2NAO

SATA3G-3 ATAPI iHS118 7

SATA3G_4 ASUS DRW-24F1ST a

Relevant Stories: The only issue is once you boot the computer it makes the error sound. So I have to go through F1 to get to the Windows home screen. Also its been telling me to upgrade my operating system off and on. I used to get a pop up screen that mentioned the error once logged in also.

What is computer used for? Right now its just basically used to surf the net and a couple Microsoft Office programs.
 
Last edited:
Full Text of error:

SATA3G_2: WDC WD10EZEX-08M2NA0
S.M.A.R.T Status Bad, Backup and Replace

Hardware list:

Total Memory: 8192MB (DDR3-1600)

USB Devices total: 6 Drives, 2 Keyboards, 2 Mice 1 Hub

5 USB Drives: One USB drive is for the HP Printer the rest say Generic Storage Device

Detected ATA/ATAPI Devices.....

SATA3G_1 Kingston SV300S37A2406

SATA3G-2 WDC WD10EZEX-08M2NAO

SATA3G-3 ATAPI iHS118 7

SATA3G_4 ASUS DRW-24F1ST a

Relevant Stories: The only issue is once you boot the computer it makes the error sound. So I have to go through F1 to get to the Windows home screen. Also its been telling me to upgrade my operating system off and on. I used to get a pop up screen that mentioned the error once logged in also.

What is computer used for? Right now its just basically used to surf the net and a couple Microsoft Office programs.
Show a screen shot from crystaldiskinfo for the WD disk.
 
Apr 25, 2022
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Yes.
It just reads the smart data and puts it on the screen so you can see what the error is finding.
Ok I always forget that I'm not considered a administrator/owner of the computer so there are certain places I can't reach or even certain things I can't download without their password. The person that is the owner hasn't consistently used this computer in years, so once I get their information I'll be back to update yall on what's going on. Thank You for your help so far!
 
Apr 25, 2022
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I haven't been able to post pictures/screenshots on this site for some reason, but I copied and pasted the results.

----------------------------------------------------------------------------
CrystalDiskInfo 8.16.4 (C) 2008-2022 hiyohiyo
Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2022/04/27 7:39:50

-- Controller Map ----------------------------------------------------------
+ AMD SATA Controller [ATA]
- KINGSTON SV300S37A240G SATA Disk Device
- WDC WD10 EZEX-08M2NA0 SATA Disk Device
- ATAPI iHDS118 7 SATA CdRom Device
- ASUS DRW-24F1ST a SATA CdRom Device

-- Disk List ---------------------------------------------------------------
(01) KINGSTON SV300S37A240G : 240.0 GB [0/0/0, pd1] - sf
(02) WDC WD10EZEX-08M2NA0 : 1000.2 GB [1/0/0, pd1]


----------------------------------------------------------------------------
(02) WDC WD10EZEX-08M2NA0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-08M2NA0
Firmware : 01.01A01
Serial Number : WD-WMC3F2478815
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 12203 hours
Power On Count : 3881 count
Temperature : 23 C (73 F)
Health Status : Bad
Features : S.M.A.R.T., NCQ
APM Level : ----
AAM Level : ----
Drive Letter : D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 __1 __1 _51 000000029DB9 Read Error Rate
03 173 169 _21 00000000092E Spin-Up Time
04 _92 _92 __0 0000000022AD Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _84 _84 __0 000000002FAB Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _97 _97 __0 000000000F29 Power Cycle Count
C0 200 200 __0 0000000001FE Power-off Retract Count
C1 198 198 __0 0000000020C9 Load/Unload Cycle Count
C2 120 109 __0 000000000017 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000005 Current Pending Sector Count
C6 200 200 __0 000000000004 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000005 Write Error Rate

-
 
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 __1 __1 _51 000000029DB9 Read Error Rate
It is failing on raw read error rate.
Could be bad cable, hdd overheating, sata controller overheating.
What are the steps I need to do to fix this problem? What are the tools I can use to back up?
Get a new drive - same capacity or larger. Avoid SMR drives (like Seagate Barracuda).
Clone contents of failing HDD to the new one. After cloning is done, remove old drive.
You can use Macrium Reflect free for cloning.
 
I haven't been able to post pictures/screenshots on this site for some reason, but I copied and pasted the results.

----------------------------------------------------------------------------
CrystalDiskInfo 8.16.4 (C) 2008-2022 hiyohiyo
Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2022/04/27 7:39:50

-- Controller Map ----------------------------------------------------------
+ AMD SATA Controller [ATA]
- KINGSTON SV300S37A240G SATA Disk Device
- WDC WD10 EZEX-08M2NA0 SATA Disk Device
- ATAPI iHDS118 7 SATA CdRom Device
- ASUS DRW-24F1ST a SATA CdRom Device

-- Disk List ---------------------------------------------------------------
(01) KINGSTON SV300S37A240G : 240.0 GB [0/0/0, pd1] - sf
(02) WDC WD10EZEX-08M2NA0 : 1000.2 GB [1/0/0, pd1]


----------------------------------------------------------------------------
(02) WDC WD10EZEX-08M2NA0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-08M2NA0
Firmware : 01.01A01
Serial Number : WD-WMC3F2478815
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 12203 hours
Power On Count : 3881 count
Temperature : 23 C (73 F)
Health Status : Bad
Features : S.M.A.R.T., NCQ
APM Level : ----
AAM Level : ----
Drive Letter : D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 __1 __1 _51 000000029DB9 Read Error Rate
03 173 169 _21 00000000092E Spin-Up Time
04 _92 _92 __0 0000000022AD Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _84 _84 __0 000000002FAB Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _97 _97 __0 000000000F29 Power Cycle Count
C0 200 200 __0 0000000001FE Power-off Retract Count
C1 198 198 __0 0000000020C9 Load/Unload Cycle Count
C2 120 109 __0 000000000017 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000005 Current Pending Sector Count
C6 200 200 __0 000000000004 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000005 Write Error Rate

-
That's saying the wd disk has problems.
Might be a good idea to replace that asap.

To post a screenshot you need to send the screenshot to an image site and then link to the image.......ex....imgur.
 
Apr 25, 2022
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It is failing on raw read error rate.
Could be bad cable, hdd overheating, sata controller overheating.

Get a new drive - same capacity or larger. Avoid SMR drives (like Seagate Barracuda).
Clone contents of failing HDD to the new one. After cloning is done, remove old drive.
You can use Macrium Reflect free for cloning.
So I'm also trying to upgrade my operating system. I'm currently using Windows 7 Home Edition. Is Windows 10 Home a good option? What steps/order should I take from cloning the hard drive, getting a new one, to upgrading my Windows operating system?
 
I'm currently using Windows 7 Home Edition. Is Windows 10 Home a good option?
It's good.
What steps/order should I take from cloning the hard drive, getting a new one, to upgrading my Windows operating system?
I'd get a new drive asap. Your failing drive can die at any moment.
If you have important data on it, it will be gone. You'll have to pay good money, to get data from a failed drive.
If it's not important, then just disconnect HDD (assuming your system boots without HDD connected).

Windows probably is installed on SSD (not HDD). Right?
I'd create a system drive image before doing win7 -> win10 upgrade.
If something goes wrong with upgrade, then you can restore back to win7 easy.
Then run upgrade.
 
Apr 25, 2022
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It's good.

I'd get a new drive asap. Your failing drive can die at any moment.
If you have important data on it, it will be gone. You'll have to pay good money, to get data from a failed drive.
If it's not important, then just disconnect HDD (assuming your system boots without HDD connected).

Windows probably is installed on SSD (not HDD). Right?
I'd create a system drive image before doing win7 -> win10 upgrade.
If something goes wrong with upgrade, then you can restore back to win7 easy.
Then run upgrade.
Yes, the Windows operating system is installed on the Kingston SSD. The bad WD hard drive has 98% free space. Is that unusual?
 

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