Question Samsung 980 Pro 1Tb not detecting gen 4.

[vikasharit]

Hello everyone,
My system specs are cpu intel i5 13600k, Mother board Gigabyte z790 UD AX https://www.gigabyte.com/Motherboard/Z790-UD-AX-rev-10#kf,
2 X 16GB Corsair 5600mhz DDR5, Nvme ssd Samsung 980 pro 1TB & Sata ssd samsung 840 evo 250gb . No Gpu
My Board has 3 x nvme pcie gen 4 slot.. Problem is my system is showing that 980 pro ssd is connected in gen 3 interface & also ssd seq speed benchmark are low, 1500 - 2500 MB/s .
I have tried connecting ssd 980 pro in slot that come with heatsink and then other two slots but the problem remains the same.
What settings I need to change in motherboard to work it in gen4?

 

[kerberos_20]

your bios is detecting it as gen3 drive
try updating bios or samsung firmware

 

[vikasharit]

your bios is detecting it as gen3 drive
try updating bios or samsung firmware

I have updated Bios to latest version but problem remains same. when I tried to update ssd firmware to latest it is showing message "No supported SSD detected for Firmware update!!!" & also in 'samsung magician' drive health and temperature is showing N/A.

Help me , what to do now?

 

[bniknafs9]

maybe your GPU is occupying all the bandwidth ?
Asus motherboard's are like that
sorry i didn't scroll up to see if your motherboard is asus too .

 

[boju]

Where did you buy the ssd from?

Drive details page should say genuine right of the serial number like here.

View: https://www.reddit.com/r/pcmasterrace/comments/r73b1q/samsung_magician_software_firmware_update_issue/?


Which makes me suspicious of this 980pro's legitimacy.

Fake Samsung 980 Pro SSDs Are Spreading Around

It looks like a Samsung 980 Pro but doesn't perform like one.

www.tomshardware.com

Counterfeit Samsung 980 Pro SSDs Won't Fool Magician Software

The drive ships in official Samsung packaging, but contains no genuine Samsung components.

au.pcmag.com

 

[kerberos_20]

doesnt looks like genuine980pro, firmware name is fishy
a little google search for that firmware show leven JP600 (JAJP600) which is gen3x4 drive

to OP

visualy compare with your drive

 

[USAFRet]

From where did you obtain this 980 Pro?

 

[vikasharit]

doesnt looks like genuine980pro, firmware name is fishy
a little google search for that firmware show leven JP600 (JAJP600) which is gen3x4 drive

to OP

visualy compare with your drive

Yes, You are right it is not a genuine 980 Pro SSD.
I have purchased this from here.

SAMSUNG 980 Pro 1 TB Laptop, Desktop Internal Solid State Drive (SSD) (MZ-V8P1T0BW) - SAMSUNG : Flipkart.com

Buy SAMSUNG 980 Pro 1 TB Laptop, Desktop Internal Solid State Drive (SSD) (MZ-V8P1T0BW) only for Rs. 23599 from Flipkart.com. Only Genuine Products. 30 Day Replacement Guarantee. Free Shipping. Cash On Delivery!

www.flipkart.com

I have talked to customer care and they agree to provide me a replacement for the same & will take action on the seller.

 

[kerberos_20]

Yes, You are right it is not a genuine 980 Pro SSD.

not same same picture as i posted above, but ye its not samsung for sure, samsung controller is bigger than sticker

 

[vikasharit]

Thank you all for your help.
Replacement SSD is now working fine.

 

[zeus007]

Hello, Today I got my new Samsung 980 Pro SSD, and it's not working up to the mark. As the above user posted, I am also facing the same issue.


What to do? Suggest it to me, guys.

My SSD serial number is different on the box, and in the Samsung Magician software, it is showing differently.

Box Serial number down below.

Serial Number Showing diffrent on SOftware.

It shows "genuine" next to the serial number.

Even i am getting the message on the Samsung Magic Tool that it is recommended to connect PCIe Gen 4.0 for optional speed.

I am getting these results after testing.

I am not getting their performance up to mark.

 

[USAFRet]

Hello, Today I got my new Samsung 980 Pro SSD, and it's not working up to the mark. As the above user posted, I am also facing the same issue.

What to do? Suggest it to me, guys.
My SSD serial number is different on the box, and in the Samsung Magician software, it is showing differently.

It shows "genuine" next to the serial number.

Even i am getting the message on the Samsung Magic Tool that it is recommended to connect PCIe Gen 4.0 for optional speed.
I am not able to upload images here, but I will upload once anyone tells me to.
Please help .

Please start a NEW thread for your particular situation.
This one centers around a counterfeit device.
Yours may or may not be the same.

 

[zeus007]

Please start a NEW thread for your particular situation.
This one centers around a counterfeit device.
Yours may or may not be the same.

Yes, i updated the images, still i will do it agian as new thread thank you.