Samsung Smart TV network issues

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dye1806

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Feb 19, 2013
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I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.

I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!

I have turned everything on and off again but still not working. Can anybody help?
 
Solution
J
Yes I found the answer, click on the menu button on your remote, then go to network settings. Set the DNL manually to 8.8.8.8 or 8.8.4.4 and that should do the trick. Let me know if it worked for you
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I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.

Did you ever get a resolution?
 
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same problem i am facing. if you try to set the network status it shows the right tick b/w modem and tv but shows cross tick b/w tv and internet.
what i noticed it is connected after some time. turn on your tv and watch some thing else (tv or videos from USB) after 20-40 min when you will switch to smart hub it would be able to connect to internet.
in the same way i am connecting my tv to internet daily. it does not work just after turn on the tv.
 
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Pease try changing in Network Settings your DNS server to 8.8.8.8.

 
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Thank you, this worked immediately.
 
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A DNS fix then. Nice one :)
 
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Tried this , says its connected but still samsung hub keeps saying im not connected, was working fine until yesterday
 
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That worked immediately for me, thanks!
 
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Thank you, dancman! Manually setting the DNS server to 8.8.8.8 worked for us too. This problem (which happened out of the blue after an internet outage) was driving us crazy.
 
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Code:


 
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Yes I found the answer, click on the menu button on your remote, then go to network settings. Set the DNL manually to 8.8.8.8 or 8.8.4.4 and that should do the trick. Let me know if it worked for you
 
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Solution






I am having the same problem with a wired router connection for a ps64f8500.
I can get a wireless internet connection but not a wired one?!?
I have tried resetting etc and changing the DNS but always the same issue...connected to network but not the internet!!!!
 
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Did you ever connect? I am having the same problem and just remembered, they sent out a notification that they would be doing repair work.
I don't remember the days, but an unable to connect, won't even find my wifi.
 
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Thank u so much. It worked immediately.. :)
 
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My web browser app on my 6200 samsung smart tv quit working. I turned the smart hub on and then clicked on " tools"... A menu came up with " re- install" in it. Clicked on that and it restored my web browser app to working condition.
Hope this helps someone.
Cliff


 
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Unfortunately, either 8.8.8.8 or 8.8.4.4 did not help me. I have internet going to the TV as i can use the browser and get to various sites. The apps, however, do not load and the screen remains dark. No circular indicator to indicate activity or anything. Any other options?






 
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I too have the exact same probelms POOR TIME WARNER (my cable provider ) has had enough of my complaints cuase like a fool kept calling them changing to88888 did not help either , doe sanyone really know what causes this issue?
 
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I have the same problem on a Toshiba Smart TV... network test says OK, browser works, but most apps have disappeared and others do not start complaining that they need a connection. Setting DNS to 8.8.8.8 does not help. Router is netgear using a 3G (GSM) connection. Worked fine on my previous network provider (ADSL, via a different router). Not surprisingly, the network provider says contact Toshiba, Toshiba say contact the ISP. It must be something to do with the network connection (since I know the TV works - unless it has got itself into an odd state, but resetting has not helped). But lack of diagnostics from the TV makes it impossible to find out what the problem is. Everything else connected through the same router works just fine (various Windows and Linux devices).

Interesting that almost identical issues happen on Samsung TVs... I'm coming to the conclusion that Smart TVs are over complicated and too fragile to work with a complete lack of diagnostic capability. When they work, they're good. When they don't work, you're just screwed. There's very little you can do (even if you're very tech-savvy), and the manufacturer won't be interested in helping you.

Graham.
 
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